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Andrei Cristian M.

Andrei Cristian M.

Tour Guide

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location of Andrei Cristian M.Constanţa, Romania

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  • Timeline

  • About me

    Royal Caribbean

  • Education

    • Ovidius University, Faculty of Economics and International Business.

      2010 - 2012
      Master's degree International Business Leader of 2012 promotion.

      Activities and Societies: International Transport, Accounting, English, Tourism, Insurance, Payments and Finance, Entrepreneurial Management, Marketing, World Economics, Statistics, Commercial Law, IT. ( in English )

    • Ovidius University, Faculty of Economics and International Business

      2007 - 2010
      Bachelor's degree International Economics ( in English )

      Activities and Societies: International Transport, Accounting, English, Tourism, Insurance, Payments and Finance, Entrepreneurial Management, Marketing, World Economics, Statistics, Commercial Law, IT.

  • Experience

    • Ro Tours

      Sept 2010 - Nov 2015
      Tour Guide

      Promote, explain, and sell excursion tours and packages to our guests.Conducting scheduled tour presentations for guests.Resolving any passenger problems encountered and ensuring fullest customer satisfaction.Delivering the best customer service.

    • MSC Cruises

      Apr 2016 - Nov 2016
      Casino Dealer

      Casino Dealer responsibilities:Exchanged paper currency for playing chips.Paid winnings and collected losing bets as established by the rules andprocedures of the specific game.Acknowledged disputes and reported them appropriately.Assisted the guest's in playing according to rules, policies andprocedures.Host responsibilities:Acted as guest service liaison, handled guest opportunities andresolved situations to ensure smooth operations and excellentcustomer servicePerforming all gaming lessonsPerforming bingo and lotto gamesInforming the guests about all the promotions from casino (includingslots machines ) and offer personal explications and clarifies anyqueries about the casino services Show less

    • Carnival Cruise Line

      Jun 2017 - Jan 2018
      Watch Specialist

      ▪ Welcoming staff and providing confident and knowledgeable advice▪ Processing card transactions▪ Daily reporting to the retail manager▪ Cleaning, tidying and carrying out stock rotation for next day▪ Stock management and auditing▪ Contribute to the continuous improvement of retail operations

    • Royal Caribbean International

      Feb 2018 - Nov 2023
      Casino Host

      ▪ Consistently recognized for developing customer relationships and increased guest satisfactionscores.▪ Increased VIP reservations.▪ Built Customer Base through development of strong relationships and strategic use of marketingtools and incentives.▪ Achieved Monthly Gaming Revenue by effectively developing, maintaining, and reactivatingcustomers.▪ Executed comp decisions in accordance with comp policy guidelines▪ Created and exceeded the highest quality of customer service in a fun, fast, and friendly manner forour elite guests.▪ Implemented and fostered all facets of sales and marketing strategies for competitive growth whilemonitoring customer profitability.▪ Provided special services and amenities to VIP players▪ Preparing the following documentation: financial reports, synopsis, cruise certificates, etc. Show less

    • Ro tours

      Nov 2023 - now
      Tour Guide

  • Licenses & Certifications

    • Teaching English as a Foreign Language (TEFL)

      TEFL Accreditation Council (ITEFLAC)/TEFL Standards Agency (OTTSA)
      Dec 2020
      View certificate certificate

    • Certificate of Professional Competence- Technician in financial and commercial activities

      Commercial College "Carol I"
      Jun 2007