Steven Gurr

Experience

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  Carphone Warehouse

  Jan 2006 - Jan 2007

  Loyalty (retention) Team Manager
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  Dabs.com

  May 2007 - Mar 2008

  Business Development Manager
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  Netflights.com

  Apr 2008 - Dec 2010

  Outbound sales Team Manager

  • Utilised web diagnostic software Tealeaf to identify sales leads and to offer outstanding customer experience and add incremental sales• Responsible for performance management of the team using KPI’s call monitoring, and sales targets• Development of sales consultants using coaching, feedback and appraisals to increase attachment and incremental revenue• Offer feedback to e commerce and Marketing on customers online experience• Recruited and assisted in training sales consultants for outbound sales team• Winners of Professional Planning Forum Innovation award 2010 for service integration as 1st sales team in the UK to use Tealeaf as a sales tool.• The outbound sales team now generate more revenue and incremental sales than any other division with in the netflights.com business, over 25% of revenue from only 8% of FTE and attachment of incremental products for the outbound team is over 80% compared to 45% for inbound Show less

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  ServiceSource

  Jan 2011 - Jan 2018

  • Responsible for delivering the maximum return on software subscription and SAAS renewals on behalf of 2 clients.• Manage the day to day operational relationship with clients as well as tactical and strategic programs to drive incremental revenue from existing customer base.• Responsible for 2 Team Managers and 10 sales reps covering the entire EMEA sales territory on 2 different client engagements.• Build and maintain relationships with key channel partners in EMEA.• Formal client communication, involving building and delivery of quarterly Service performance reviews and monthly checkpoints with executives from both the clients and Servicesource.• Join sales calls and client visits on key strategic deals.• Part of the implementation project team to ramp new engagements.• Built methodology used for all customer lifecycle management engagements in EMEA• Involved in the recruitment and training of all sales reps on my team. Show less

  • Global Account Manager, Account management

    Feb 2016 - Jan 2018

  • Inside sales Manager (account manager)

    Jan 2011 - Jan 2018
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  Recpool Group Ltd.

  Aug 2018 - Feb 2020

  Director Of Operations

  Ran Operations and Sales for a small recruitment company and 2 payroll company.

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  INOVYN

  Aug 2020 - Nov 2020

  CSR
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  Zenloop

  Jul 2022 - Mar 2023

  Senior Account Executive UK & Ire

  Provided solutions that allowed businesses to understand their customers and build valuable long term relationships using AI powered action management.

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  Pitch121

  Mar 2023 - May 2024

  Account Manager

  Account Manager, driving retention and growth.Helping businesses grow through delivering the right message to right people on LinkedIn.Pitch121 is a lead nurturing service built on the philosophy of attraction based marketing. We can take your online LinkedIn presence and amplify it – that means:A larger, professional network Influential and periodic posting A soft social selling outreach campaign.Designed to position you as a LinkedIn thought leader and help your best future clients find you easily. Show less