Anthony Quartarone

Experience

• 

  OFX

  Aug 2012 - Dec 2015

  IT Helpdesk Analyst

  IT all-rounder providing hands on technical support to staff based locally in Sydney and other remote offices.General Duties- Be the first point of contact for all technical support issues- Log support issues into an Issue Tracking database- Troubleshoot and analyse issues and if unable to resolve the issue, escalate to relevant team member or queue.- Manage and Maintain all Support mailboxes to ensure all enquiries are handled appropriately- Provide technical assistance to staff in person, over the phone and via email.- Build and Deploy PCs for staff in Head Office- Install and Configure various desktop applications and technologies- Perform system monitoring and react efficiently to system outages- Perform daily backup operations- Assist in performing preventative maintenance, such as patching, upgrading of drivers/utilities/applications, and review of logs etc- Assist in developing and maintaining procedures/documentation- Liaise with 3rd party providers for further support/assistance- Assist in other Operational duties of the Infrastructure Team Show less

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  Cuscal Limited

  Dec 2015 - Jul 2017

  This is an operational function associated with user creation and management, of access management for the network, permissions and applications. The Security Admin Office is responsible for delivering high quality and responsive Security Admin support. This support will be a combination of procedural activities, regular run sheet activities, reporting and evidence gathering. To ensure all end-user reported problems & service requests (1st and 2nd level) are handled in a professional manner and resolved quickly and effectively according to policy and documentation.This position requires a mature customer service focus, empathetic views and a commitment to build a solid working rapport with all end users and colleagues.

  • IT Security Operations Administrator

    Jul 2016 - Jul 2017

  • Desktop Services Officer

    Dec 2015 - Jul 2016
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  Westpac Group

  Jul 2017 - Apr 2020

  Identity and Access Governance, Information Security GroupMain Duties:* Ensure effective delivery of the UAR service and all relevant processes.* Investigating, responding to, remediating and reporting on any identified UAR issues.* Assisting in developing and maintaining UAR awareness training programs.* Provide a centralised UAR support function.* Provides well-informed advice and consultancy on UAR.* Identity and implement changes or improvements to UAR processes.* Support identified SOD (Segregation of Duties) queries and help remediate working with the business.* Experience with onboarding, integrating, supporting, maintaining, and troubleshooting within an Identity Governance and Administration platform (IdentityIQ/Sailpoint).Best practice and compliance:* Maintain information security records and documentation to provide the level of assurance/governance required by the Westpac Group.* Deliver requirements that form part of SOX & Group Assurance audits, which relate to the UAR process. Both internal and external Show less The Security Administrator performs security administration and security monitoring tasks as a service to the appropriate Westpac Group business lines. The tasks are performed according to defined service levels, documented procedures and Enterprise security standards for user provisioning.· Perform security administration on the organisation’s information technology platforms, including: - provision of access for new employees- alteration of access for employees- removal of access for employee resignations/terminations- removal of access initiated via UAR process. - Miscellaneous system access requests. Show less

  • Information Security Analyst

    Jan 2018 - Apr 2020

  • Technical Infrastructure Specialist

    Jul 2017 - Jan 2018
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  Allianz Australia

  Apr 2020 - now

  * Responsible for the creation, development, running and uplift of the UAR process from a manual based email system to an easy-to-use GUI system.* Investigate and resolve UAR related incidents and queries including identification and remediation of human, orphaned and system accounts.* Responsible for working with internal and external auditors (PWC, E&Y) to provide and present evidence on our working processes regarding UAR* Coordinate access change and removal requests with the Service Desk and ensure access is removed effectively in line with business management requests.* Creation of UAR Training Materials.* Supporting and educating the business on UAR processes via Workshops.* Responsible for UAM (User Access Management) assessments for newly onboarded applications within the business involving the creation and completion of procedural documentation working with application owners to help meet cyber identity requirements within internal policies.* Identify and implement changes or improvement to the UAR processes.* Identify, review and implement SODs (Segregation of Duties RE: Toxic Combinations) and support identifying RBAC (Role Based Access)* Proficiency in setting up, configuring, and troubleshooting workflows for Identity team.* Ensure access is removed effectively in line with business management requests.* Experience with IGA basic fundamentals. Provisioning, deprovisioning, and the Joiner-Mover-Leaver process. Show less * Support the uplift of the UAR process from a manual based email system to an easy-to-use GUI system.* Investigate and resolve UAR related incidents and queries including identification and remediation of human, orphaned and system accounts.* Identify and implement changes or improvement to the UAR processes.* Promote access security ‎awareness to users.* Coordinate access change and removal requests with the Service Desk and ensure access is removed effectively in line with business management requests. Show less

  • Identity Governance Consultant

    Oct 2020 - now

  • Identity Access Analyst

    Apr 2020 - Oct 2020