Glenn R. A. Burnett

Experience

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  Glenn Burnett

  Sept 1990 - now

  Actor (non SAG)
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  Taco Del Mar

  Jan 1994 - Jan 1995

  Customer service/food service

  * Helped this early growth company by supporting multiple location staffing needs* Helped grow brand through great customer service

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  World Wrapps

  Jan 1997 - Jan 1998

  Supervisor

  * After working to help establish new locations, and improve sales efficiencies, I moved into supervisor role* 10 direct reports

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  Art Institute of Seattle

  Jan 1998 - Jan 1998

  Voiceover Talent

  Voiceover talent for a Seattle Art Institute audio engineering student project. * Responsible for writing and performing a 30-second audio commercial. * It was a one-off project for student/producer whose main interest was music recording.

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  Entertainment works

  Jun 1998 - Sept 1998

  Market Researcher

  http://www.eworksinc.com Contract work.

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  Verizon Wireless

  Jan 2001 - Jul 2012

  • Performed initial on-boarding/orientation of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime• Executed comprehensive engagement and communications strategy that proactively maintained high customer satisfaction• Served as subject matter expert (SME) providing guidance and addressing challenges on work/ project management and collaboration to customers• Performed periodic customer success reviews that confirm satisfaction, resolve issues with Technical Support team’s help, and expanded service use throughout the account Show less * Using a consultative approach, effectively managed business customer transactions* Recognized for ability to develop creative business solutions, which provided cost savings forcustomers while generating additional revenue through new product sales* Clearly communicated complex and technical answers to questions regarding bills,troubleshooting, roaming, equipment, analysis of airtime used, activations, and fulfillment* Consistently responded to inbound calls-and-emails with efficiency, while delivering high quality,clear and precise communications, minimal supervision* Provided peer-to-peer coaching, and actively participated in and organized team building events* After initial success in delivering a high standard of business service to SMB and Major Accounts, expanded my service to include National and Government accounts * Continued to reduce billing credits, customer disputes, and labor/support costs* Account consulting Show less * Effective time management and organization skills* Completed several training courses on detailed troubleshooting processes for equipment services* Utilized communication and negotiation skills to respond to escalated calls/supervisor level calls* Worked on a welcome call team which allowed for enhancing the new customer experience byconfirming customer understanding of product and service merits and providing first call resolution* Worked to troubleshoot complex billing issues, reassigns/transfers, disconnects,suspends/reconnects, contract renewals and extensions* Provided price plan analysis to meet individual client requirements, adept at situation assessment and customized equipment ordering* Experienced in adjusting language and terminology to fit needs of a specific audience andcommunicate information clearly and concisely Show less

  • Senior Professional Business & Government Operations Coordinator

    Mar 2010 - Jul 2012

  • Senior Business Representative

    Jan 2007 - Mar 2010

  • Business Service Associate

    Jan 2004 - Jan 2007

  • Customer Care Representative – Consumer Division

    Jan 2001 - Jan 2004
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  Freelance

  Jan 2002 - Jan 2014

  Media Artist - Photography

  Photo portraits, commercial product, and quality abstract photo designs fit for high end prints.

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  Mohan Skiing & Boarding / YSS

  Nov 2008 - Apr 2010

  Ski Instructor - P/T Weekends

  Woo Hoo!!!!!* Provided safe and fun ski instruction for beginner and intermediate skiers. * Attended clinics to improve personal skiing techniques and translate them into lessons and performance evaluations for students. * Emphasis on motivation, encouragement, extending smart goals for students. * Built sense of cooperation, buddy system, and friendship/peer building. * Created games to incorporate into learning.

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  Bellevue College

  Jan 2013 - Apr 2015

  * Marketing Management A.A. * Collegiate DECA VP Talent Acquisition; scouting future leadership* Former student government president's staff chief; supporting leadership development * Recently graduated with High Honors* Concentrated on Entrepreneurship and Project Management* During 24-month span, led 10 group projects to solid and memorable performance* Strong team values, creative solutions, sustainable emphasis, strong survey responses from project teammates* Integrated multiple ideas into holistic, organic project experiences * Drew positive value from all team members Show less

  • Marketing Management 3.8 GPA

    Sept 2014 - Apr 2015

  • Student Government President's Chief of Staff

    Jul 2014 - Aug 2014

  • Business Management 3.8 GPA + (Entrepreneurship & Project Management Concentrations)

    Jan 2013 - Jun 2014
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  KuriousMinds

  Mar 2014 - Jun 2016

  COO/Customer Success Manager

  As co-founder, I wore a few hats. In my most central role, I managed a team of Art & Design interns to produce the design concepts of a unique 3D learning story game where the player gets to impact the outcomes. We merged high-quality art work and cel-shaded characters of an animated film, with gameplay sensibilities of an adventure. Players' creativity and problem solving helped to direct the story. Each chapter came with highly distinguished environments. As players traveled through unique worlds, they learned core technical & life skills. These skills allowed them to continue to imagine and develop their own story. It was my responsibility to coordinate with each intern (I managed 8) to ensure their progress, and called weekly status update team meetings to get everyone to sync up to understand needs and progress. Show less

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  DECA Inc.

  Oct 2014 - Apr 2015

  Bellevue College Chapter VP - Talent Acquisition

  Volunteer role.Facilitated startup phase of new college chapter• Attract talents based on skills• Select candidates based on suitability to organization’s brand• Steer talents to appropriate specific organizational segment• Align talent with the organization’s image, culture, differentiators, reputationRelationships built within DECA and Bellevue College's Associated Student Government motivated similarly driven socially responsible leaders to consult with me in their campaigns for leadership roles. Show less

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  LM IT, LLC

  Feb 2015 - Apr 2015

  Project Manager - B2B (IT & management consulting services contractor)

  B2B- contracting PM services to MSFT vendor. Transnational (Outlook) scheduling proficiencies.Schedule-tracking.KPI tracking & analytics.Invoicing.Drawing pictures of trains.

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  Safeway

  Nov 2015 - May 2016

  Grocery Clerk

  Inventory receipt, sort, shelve, and presentationReceive freightPlan daily operations (based on available labor resources and task requirements) Divide labor and distribute freight throughout sales floorUpdate special displays accordinglyAccount for inventory ordering needs and exceptionsWork back-stock items or other miscellanyPresent retail floor appropriately for next day's operationsReview outcomes and close out shift

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  Northwest College of Art & Design (NCAD)

  Jun 2016 - now

  Program Advisor

  My company provides internships to NCAD's graduating artists and designers. I manage the interns' projects. From this position I gain insights into the interns' career goals and share those insights with NCAD Program leaders.

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  Red Hour Films

  Aug 2017 - Oct 2017

  Background Actor/Driver

  "Escape At Dannemora" for Showtime Cable Network. - Performed as a background actor in television miniseries production- Maintained good rapport with director and casting services by reporting as instructed and promptly- Prepared for productions with apparel as instructed via agency emails- Manage scheduling commitments with flexibility- Performed as required independently, or in a mass group, and allowed the use of personal vehicle- Respected all production members crew and cast, background, principles, or stars, equally. Show less

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  BLUE MOON BUILDERS, INC.

  Mar 2018 - May 2018

  File Manager (Photos)

  Photo tagging and indexing project for high-end custom homebuilder. Process improvements to facilitate faster, more meaningful presentations for prospects.

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  Left Bank Café (French Bistro)

  Aug 2018 - now

  Junior Sous Chef

  Support senior sous chef, chef, and owner in producing high quality French cuisine. I prepare crêpes, tartines, salads, batters, and component ingredients for mise en place station. It is of utmost importance to me that my team, all those that I support, is successful. My customer service/client relations experience taught me the importance of both the external (paying) customer, and internal (producing) customer. It's just as important to enjoy those around me, to help them know how to help me help them. Show less

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  GRABcreative DESIGN

  Nov 2018 - now

  Contracted by GameCapsuleTV (to cover Can/Am Hockey, ESWG, ICWG, Northwood School, + MiracleOnIceFantasyCamp), Paul Smith's College 🏒 + 🏀 and HockeyTV. These are major regional & international hockey tournaments in the olympic village (Lake Placid, NY) + nearby Saranac Lake, NY. A couple of these contracts were for orgs with nationwide events.Between Nov. '18 - Mar. '20, I called PxP for 500+ games in my inaugural season and a half; 200+ from the famous 1980 Rink; 8 celebrity games featuring several 1980 gold medalists playing + coaching. Despite COVID pause from March '20 - September '21, I remained active in biz dev/planning; broadcasting, songwriting, and audio. Sept. '21, I resumed live commentary, traveling to Boston for a 3-day weekend hockey event. I was recognized 300 miles from my home location. With the upcoming BJB Shootout 9/30-10/2/22, I'm approaching 100 games of Triple-A broadcast commentary.In preparation of the '23 University Winter Games, local arena upgrades allowed me to expand contract availability to include approx. 400-500 mile driving radius. I've also commented on show jumping horses.PxP sportscaster:- Lead voice - Can/Am Hockey in Lake Placid, NY Olympic arena.- PxP/color commentator for '19 International Children's Winter Games @ Lake Placid Olympic Center.- Called live PxP for the 40th & 41st Northwood School Hockey Invitationals. Fast & loud!- Live PxP on showcase games @ Empire State Winter Games. PxP on 2 adaptive-sled hockey games. Audience provides instant feedback. I produce fan engagement, entertainment, & info. Fans/parents/coaches ask me to travel to call games in their respective home rinks. Gratitude finds its way into my work within games. These comments help me deliver a dynamic experience. A spectator commented to another, "I could close my eyes and still know what's going on." This is a natural gift. I've been compared to Emrick, Galavin, Hodge, Glickman, Thorne, and more. Show less

  • Store Owner

    Jun 2023 - now

  • Sportscaster- main play-by-play and color commentator & videographer

    Nov 2018 - now
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  Whiteface Club and Resort

  May 2019 - Sept 2021

  Tennis Center Staff

  Tennis pro.Clay court maintenance, court scheduling, customer services&sales,.Taught peewees and tweens tennis clinics, and provided hitting sessions for guests who didn't have their own hitting partner but wanted to keep up with their tennis play. Prepared weekly community tennis events and occasionally filled in as a player when the attendance was uneven.

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  ShowNet, LLC

  Jun 2019 - now

  Freelance Camera Operator

  Lake Placid Horse Show 2019 Celebrating 50 Years. Multicam operator for Hampton Classic's $425,000 Grand Prix event 2022, multicam for CSI Greenwich international show jumping, solo cam for Hunter Stadium at HITS Saugerties (some commentary).Steady shot, with plenty of sports action/experience as both on-the-field and as spectator, student, analyst, and storyteller. In this gig, I was a quick study for hunters' over-fences class competition, as well as equitation events and hunters' derby. Experience with both Jumper and Hunter classes.Captured and edited content via clip start/stop, and identifying rider numbers for visual reference, a sort of in-scene method of graphics fx. Focused on complementing rider/horse size and cadence between jumps while riveted to the professional announcer's audio presentation. This allows that when the announcer makes an announcement regarding the rider, usually at the beginning and ending of each run, the spectator is visually in sync with the announcer. Ex: announcer comes over the speaker, "Next up in the small pony class is number 1262, the horse is "TellYouRide", owned by _____, and shown by (or ridden by) _______." From a wide establishing shot, I immediately 'tighten' to the rider number to make it easily readable by those who need large font to assist their vision.Always seeking to support my broadcast team so that everyone can deliver their best work. Responsible communications approach helped anticipate and resolve issues.In my 2nd year of 🏇 broadcasting, I proactively started commentary for jumping 🏇 . I now have commented of thousands of individual jump course trips in the past 2 years, including events in Lake Placid and the Hampton Classic. On the camera side, I was promoted to work with a LIVE multi-cam crew to cover the final Grand Prix showcase at the Hampton Classic where the prize was $410,000. Show less

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  ClipMyHorse.TV

  Jun 2019 - Jun 2019

  Sports Commentator

  Lake Placid Horse Show & I ♥ NY Horse Show:Provide jump-by-jump and color commentary to satisfy audience members with a diverse range of experience from experts to newcomers.

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  Paul Smith's College

  Jan 2020 - now

  Cover play-by-play and color commentary for Paul Smith's College Basketball. Paul Smith's is a member of the Yankee Small College Conference. I test technical settings pre-broadcast. Provide a strong event introduction to the viewing/listening audience. I seek feedback to ensure broadcast is being seen and heard by audience. I maintain strong technique, and provide on-air personality. I provide a balanced broadcast. I may be more familiar with the Bobcats team, but I strive to be a good host to visitors as well. My broadcasts are collegial.Throughout, I use cadence, pitch control, modulation, and energy to match what I am reading on the court. Show less

  • Play-by-play commentator

    Nov 2021 - now

  • Play-by-play commentator

    Jan 2020 - now
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  ClipMyHorse.TV

  Jun 2021 - Jul 2021

  Sports Commentator

  Lake Placid Horse Show & I ♥ NY Horse Show:Provide jump-by-jump and color commentary to satisfy audience members with a diverse range of experience from experts to newcomers.

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  Broadcast Music, Inc. (BMI)

  Jul 2021 - now

  BMI Artist

  Singer/songwriter tastemaker mold breaker authentic creations writing with range broad and incisive seeking teams, conferences, markets and organizations to license my creations to

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  HockeyTV

  Sept 2021 - Oct 2021

  Eastern Exposure Series - held in arenas in PA/NJ Greater Philadelphia- I performed live broadcast at Grundy Arena in Bristol, PA. Over 700mi. round trip road broadcast. This event brought a mix of hockey academy teams from throughout the New England region. The academies are made up of talents from across the U.S. and international players too. This event was sponsored by several groups, including SuperSeriesAAA. SuperSeries AAA is described as "the leading AAA/Tier I tournament and showcase company in North America. SuperSeries hosts 50 events annually throughout the USA and Canada."I provided PxP, color commentary, on-air personality helping to promote a beneficial experience for web viewers/listeners, local attendees, my client, and the local production crew.Communicating with client and head of local production team sharing my general impressions of the event, allowing each a chance to share any comments, questions, feedback, tips, etc.Study the client's product (webpage offerings) to understand user experience and interface in support of the client's service offerings. This wasn't required, but as a longtime client and customer/audience advocate, I find this helps me anticipate needs and flex to meet those needs where I can. This is a value-add. Show less Eastern Exposure Series - held in arenas in NH/MA/RI Greater Boston- I performed live broadcast from arenas in Foxboro, Attleboro, and Tewksbury, Massachusetts. Nearly 700mi. round trip road broadcast. This event brought a mix of hockey academy teams from throughout the New England region. The academies are made up of talents from across the U.S. and international players too. Teams traveled from as far as Michigan (MichiganHockeyAdvancement) and Wenatchee, Wash., nearly 3,000mi from Boston.PxP and color commentary helping to promote a beneficial experience for web viewers/listeners, local attendees, my client, and the local production crew.Communicating with client and head of local production team sharing my general impressions of the event, allowing each a chance to share any comments, questions, feedback, tips, etc. Study the client's product (webpage offerings) to understand user experience and interface in support of the client's service offerings. This wasn't required, but as a longtime client and customer/audience advocate, I find this helps me anticipate needs and flex to meet those needs where I can. This is a value-add. Show less

  • Sports Commentator

    Oct 2021 - Oct 2021

  • Sports Commentator

    Sept 2021 - Sept 2021
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  SuperSeries AAA

  Sept 2021 - Oct 2021

  PxP and Color for Eastern Exposure Series NH/MA - AAA hockey weekend September 10-12, 2021 in Greater Philadelphia. Recognized at Grundy Arena in Bristol, PA by a hockey dad who first met me the previous month in the Boston area. PxP and Color for Eastern Exposure Series NH/MA - AAA hockey weekend September 10-12, 2021 in Greater Boston. Worked in three arenas, Foxboro Sports Center, New England Sports Village (Attleboro), and Breakaway Ice Center (Tewksbury). First time being recognized by a fan outside of Lake Placid (home base).

  • Play-by-play and color commentator (on-air personality)

    Oct 2021 - Oct 2021

  • Play-by-play and color commentator (On-air personality)

    Sept 2021 - Sept 2021
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  Beantown Fall Classic

  Oct 2021 - Nov 2021

  Play by play and color commentator

  I called playbyplay (pxp), color commentary, and provided on-air personality for ten games of Tier I Premier hockey games. These games fell within the USPHL league coverage. I drove from Saranac Lake/Lake Placid area to the Greater Boston area to call these games, which were broadcast by HockeyTV. This event was organized by leaders of the Boston Junior Bruins organization. This was a great chance for me to meet and work alongside a few different camera operators. It also reconnected me with DET Sports Media, a major provider of the technical operators for this event. I'd worked with Dave and his crew a month earlier in the Boston area. Dave is a solid broadcasting teammate.This major seasonal event comprised upwards of 200 games across several nearby locations within this five day span. The New England Sports Center, where I spent my workweek has eight rinks. Show less

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  North American Hockey League (NAHL)

  Nov 2021 - Nov 2021

  Play-by-play and color commentator

  I called 16 games of play-by-play and color commentary for HockeyTV's Nov. 19-21 broadcast of NAPHL's 2021 November Pittsburgh Showcase event. NAPHL is a division of NAHL (North American Hockey League). These were mainly 18U games with a few 16U sprinkled in.

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  ClipMyHorse.TV

  Jun 2022 - Sept 2022

  Provide jump-by-jump and color commentary to satisfy audience members with a diverse range of experience from experts to newcomers. Along with camera operations for the Hampton Classic's show jumping horses, I provided jump-by-jump commentary for several hundred jump course trips in a 6 day span. I received regular positive feedback. I enjoyed reuniting with several production team members that I worked with in Lake Placid. Lake Placid Horse Show & I ♥ NY Horse Show:Provide jump-by-jump and color commentary to satisfy audience members with a diverse range of experience from experts to newcomers. Lake Placid Horse Show & I ♥ NY Horse Show:Provide jump-by-jump and color commentary to satisfy audience members with a diverse range of experience from experts to newcomers.

  • Sports Commentator

    Aug 2022 - Sept 2022

  • Commentary

    Aug 2022 - Sept 2022

  • Sports Commentator

    Jun 2022 - Jul 2022

  • Sports Commentator

    Jun 2022 - Jul 2022
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  JFM Sports Inc

  Dec 2022 - Dec 2022

  First Assistant Camera

  Provided well conditioned support to video team made up of highly trained camera operators and crew members. Help setup video production hardware, test camera operability before the International Bobsleigh and Skeleton Federation's 3rd North American World Cup broadcast. During live broadcasts, I supported the finish line broadcast pod consisting of camera, interviewers, coaches, athletes and volunteers, providing utmost attention to safety while frequently running back and forth across a thirty foot radius, mostly carrying a length of broadcast cable twice as long as the distance covered in order to allow a double-back option for when the coverage unit required quick changes. Show less

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  Patreon

  May 2023 - now

  Content Creator

  I am a Patreon artist funding my works through an appreciative audience.

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  ClipMyHorse.TV

  Jun 2023 - now

  Sports Commentator

  Lake Placid Horse Show & I ♥ NY Horse Show, Hampton Classic, HITS-ON-THE-HUDSON (Saugerties):Provide jump-by-jump and color commentary to satisfy audience members with a diverse range of experience from experts to newcomers.

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  Olympic Center TV

  Jan 2024 - now

  Play-by-Play Commentator

  Play-by-play & color commentary for various tournament groups visiting Lake Placid's storied venue. My home rink is the Miracle Sheet (1980 Rink).Between January 2024 and early May 2024, I called 146 games.On average I cover between 17 - 25 games over a 4 day weekend (Thurs-Sun).This is a natural progression of my prior work in the arena, which dates back to Nov 2018. Since that time, I've covered over 1000 games on the 1980 Rink. My client was familiar with my work ahead of their new streaming product launch. The new platform has added new features and value to the visiting organizations. Show less