Umesh Chudasama

Experience

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  Three Star Jewellery L.L.C.

  Dec 2012 - Aug 2013

  Customer Service & Marketing Executive

  - Increase the proportion of regular and steady clients by generating leads and assisting new customers with a variety of services, including marketing methods suited to each customer's specific needs.- Developing key growth sales strategies, tactics and action plan.- set goal and produce monthly forecasting report.- Customer satisfaction by handling complaints quickly and efficiently.- Good inter personal skills to analytical, communicates effectively with People.- Prepare daily banking and cash flow reports, supervise cash handling and Banking procedures. Show less

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  Kalyan Jewellers India Limited

  Feb 2015 - Feb 2016

  Customer Service & Marketing Executive

  - increase profit volume by 25% by focused sales on more profitable and Demanding products.- increase product’s quantities by deeply understanding of demanding And popular products.- organize regular client meetings to discuss their requirements.- determine customer’s need; recommend right solution, promptly Resolve customers Complains and maximum client satisfaction.- collaborate with customers to develop integrated marketing strategies That increased brand awareness and sales.- Analyzing reports and customer surveys, preparing budgets and forecasts for the upcoming year or quarter, and determining the prices of goods sold are crucial tasks in strategic financial planning and management. Show less

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  Www.scsgold.com

  May 2017 - Jan 2022

  Customer Service & Marketing Executive

  - increase the ratio of local & international customers by 35% by digital marketing, a fantastic Promoting company’s products and understanding of sales performance metrics by researching Regular market updates.- increase customer product selections by deeply knowledge of company’s product modification and making new designs masters by customer’s choice, need and thinking, from factory’s workers with fabulous coordination skill.- lead sales efforts as the company expansion in taxation.- After sales service, creating strong buyer relationships and achieving Optimum Client Satisfaction.- Take charge of maintaining a budget and keeping monitoring expenses.- Dealing with stock and deliveries, ensuring the stock in right location.- collaborate with customers to develop integrated marketing strategies that increased brand Awareness and sales.- provide coordination of schedules and direct work of dispatchers in Absence of manager; work closely with manager to administer the Dispatch function.- Ensuring our availability is listed accurately and up to date on our website Or any 3rd party websites Show less

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  Hotel metro

  Mar 2022 - now

  Customer Service & Marketing Executive

  - By providing top-notch service and creating an online buzz, raise Revenue-generating ratio by 17% in a year through special offers and Promotions.- Effective liaison with housekeeping, central reservations, luggage collection, Restaurant, conference, repair and maintenance.- To get the most effective operational module, schedule activities and assign roles.- Ensuring the correct and careful use of all equipment in the department, Manage inventory, levels and ordering.- Assisting with the smooth and efficient running of the hotel in the Absence of senior management.- Daily planning for guest arrivals & departures and Smooth and accurate Check in and out process.- Responding to customer enquiries via phone, email and media in a timely manner. - Monitoring and managing daily reservations, online presence, Financial transactions and ensuring that all records are maintained Accurately and consistently.- Take appropriate action on all guest feedback whether positive or negative, and actively install a totally guest focused and continuous improvement approach throughout the department.- Promptly handling of emergency situations and following of procedures to ensure the safety of Guests, Staff and Visitors and collaborating with External providers to resolve issues when necessary and ensuring an Effective service recovery.- Work along with outside parties including suppliers, travel agencies, And event/conference planners.- Keeping an eye on the kitchen station's storage, sanitization, daily Setup, recipes & Manu and food quality.- Ensuring the venue always looks its best and is set up and ready for Service on time and to the highest quality and is properly stocked and maintained for daily operations- Continuously works to improve the efficiency of the hotel by optimizing productivity with the lowest possible cost. Studies and examines operations, administers cost reduction exercises throughout the hotel Show less