Gabriel Gаl

Experience

• 

  S.C.Mirafon S.R.L

  Nov 2005 - Jul 2006

  Sales Representative

  Increased sales and achieved monthly or quarterly targets by directly interacting with clients; Responsible for selling products, merchandise, and services in a retail setting, such as phone and phone accessories;Primary responsibilities:- Promoting and selling specific Vodafone products and services to consumers; - Demonstrate products and show consumers how to maximize their features;- Explain different customizable features;- Discuss warranties and replacement parts;- Process orders in person and over the phone;- Check inventory to ensure product is in stock;- Collect methods of payment and dispense change;- Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required;- Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services;- Collect and research information needed to identify and resolve problematic situations;- Operate cash registers and inventory;- Count the day's money transactions at the end of the day;- Ensure pricing is correct;- Demonstrate electronics and their features Show less

• 

  S.C. Dr. Office Group S.R.L.

  Jul 2006 - Dec 2007

  Sales Representative

  - Established, developed and maintained business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services;- Researches sources for developing prospective customers and for information to determine their potential;- Develops clear and effective written proposals/quotations for current and prospective customers;- Expedites the resolution of customer problems and complaints;- Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups;- Analyses the territory/market’s potential and determines the value of existing and prospective customers value to the organization;- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities;- Identifies advantages and compares organization’s products/services;- Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment;- Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services;- Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Show less

• 

  S.C. Orange Romania S.R.L.

  Dec 2007 - Jul 2012

  Sales Representative

  - Achieve and exceed sales objectives and customer expectations whilst adhering to Orange Shop policies and procedures;- Promote and sell Orange handsets, services and products;- Make all necessary settings on PC, Phones or any other devices in order to maximize the utilization data or voice services;- Establish and improve customer relations;- Identify customer’s needs and propose the best solutions; optimize customers account and proactive cross-sell and up-sell;- Proactive attitude to look for clients and use all the necessary tools to achieve it (outbound calls, etc.)- Offer support to the other members of the shop team;- Ensure advanced management of merchandise stock (which is responsible) & participate to merchandise inventory;- Perform cash activity for products and services Show less

• 

  S.C. Yasmin Consulting S.R.L.

  Jul 2012 - Aug 2014

  Commercial Director

  Implemented a robust new business process across the organization including:- Research and analysis of potential prospects;- Use of existing partnership proposals and development of new proposals;- Generating and following up leads;- Securing meetings and presenting the organization and our offer in the most advantageous way;- Working with the Chief Executive to negotiate contracts;- Identifying new commercial opportunities and developing benefits package; - Ensuring that commercial partners fit with the Company Brand and do not infringe on other important organizational relationships;- Developing relationships with existing and potential clients/suppliers and partners through; - Overseeing product development, identifying new market opportunities, determining the optimal pricing to balance profit with customer/client satisfaction, and directing marketing operations;- Will set targets, generate income and work across the organization to manage delivery of commercial benefits;- Maintain a consistent trajectory of growth, while avoiding obstacles that arise from a constantly shifting market;- Resolves problems that may occur in a timely manner and in good conditions; Show less

• 

  Duvenbeck Unternehmensgruppe

  Jan 2015 - Nov 2016

  Transport Coordinator

  - Ensures appropriate safety procedures for transporting hazardous and non-hazardous material are followed;- Ensures high level of customer service is emphasized at all levels;- Oversees the time delivery of goods;- Maintain delivery schedules and track deliveries to ensure deliveries are met;- Ensures drivers are performing all of their necessary tasks and responsibilities;- Update and provide tracking information to customers as well as to internal managers;- They monitor and report driver issues such as accidents, safety concerns, or licensing issue;- May also analyse delivery costs and recommended more cost effective methods of transportation;- They may negotiate contracts with outside transportation companies, assign drivers to routes, handle customer complaints, and investigate delivery issues. These may include damaged products and late or lost deliveries. Show less

• 

  Autoliv

  Nov 2016 - Nov 2017

  - Assist in running an efficient warehouse operation which is able to fulfil operational and customer demand and meet set targets.- Ensure the delivery of materials to production lines in accordance with production.- Ensure inventories in area of responsibility are accurate.- Ensure stock movements are recorded accurately.- Ensure that any computerised or automated systems are accurate and up to date- Identify any systems improvements and make recommendations for change.- Resolve any issues or problems which occur in the warehouse.- Produce regular reports and statistics as and when required.- Ensure that all lifting and manoeuvring of products and materials is carried out in accordance with manual handling procedures.- Ensure hazardous materials are stored in accordance with requirements.- Ensure that vehicles, machinery and equipment is well maintained and fit for purpose.- Maintain high standards of security in the warehouse.- Ensure staff comply to health, safely and environmental regulations and work safely to protect themselves and others in the warehouse environment.- Ensure a clean and tidy working environment to aid operational efficiency.- Manage time and attendance for operatives within area of responsibility and support supervisor with people management issues.- Communicate with staff on a regular basis to make them aware of priorities, targets and operational requirements.- Report progress updates, achievements and any concerns to the Logistic & Plant Manager - Meets warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, implementing corrective actions.- Check all outgoing stocks to ensure that they are in good condition and make sure that all documents are accurately signed for proper documentation. Show less - Responsible for logistic flow follow-up- Represents Autoliv in the relationship with both customers and suppliers - Responsible for acquisition, implementation and tracking of product orders for the assigned clients and their delivery in terms of compliance, time and specified costs- Participates and follows the development in specified conditions of customer related activities, such as : transportation, customs’ clearance, packaging, etc.- Responsible for forecasting, planning, implementing and monitoring the total sales of the organization for customers by planning and scheduling deliveries to customers - Ordering items and honoring orders. Show less

  • Warehouse Leader

    May 2017 - Nov 2017

  • Product Coordinator

    Nov 2016 - May 2017
• 

  IBM

  Dec 2017 - now

  1. Ensure quality of changes in the ITSM aspect due to Change Management handbook regulations2. Quality assurance:- Clarify any subjects related to the change closure (this includes ITSM issues) to the change managers and change coordinators.- If necessary open tickets to the ITSM support team to correct system errors.- Update the stakeholders on any issues identified and steps taken for resolution.- Notify the stakeholders on any escalations that need to be performed due to lack of action from the change manager- Adapt the pre-agreed or provided templates as requested from the Change Management.- Support in solving issues/requests that prevent the successful execution of the Change Management quality assurance.3. Ensure quality of Change Management documentation and agenda.4. Change Closure related communication:- Maintain communication with the stakeholders, change managers and change coordinators to clarify any subjects related to the Change Closure and related KPIs.- Maintain communication with the change managers and change coordinators to clarify any subjects related to the FS Change Management Procedures.- Setup and attend meetings in order to discuss Change Closure KPIs, FS Change Management, escalations, unexpected issues.5. Ensure quality for New Pending Closure tab in "scheduled" or "implementation in progress".6. Changes still open after the End Date:- Run the Quality Checks excel file- Check the changes at the beginning of each month that are still open after the End Date has passed and identify the Change Managers and Change Coordinators.- Send email notification to set their changes to 'Completed' or 'Cancelled' according to the situation.- Do 3 reminders before the FS CAB escalates this matter. Show less 1. Operational Go Live- Set up daily meeting with Oracle Team to track progress- Set Sharepoint Entry to status in progress- Coordinate activities based on ITSM Task for the duration of the Rebuild- Make sure all resources are available on time for the rebuild activity;- Address and mitigate any delays- Address and mitigate any potential risks that might occur during clone activity- In case of issues, set up alignment call and involve all relevant participants in order to resolve issue without impacting the Rebuild as a whole or the clone activity for other applications- Present Rebuild status and keep management informed.2. Completion & Documentation- Gather information and approval from Operations and Maintenance Managers in the Sharepoint that the Rebuild has finished successfully- Gather information if there are any ongoing issues caused by Rebuild- Set-up alignment with all relevant participants in case of issues in order to ensure a timely solving- Set Sharepoint entry to status Completed.3. Change Creation and Verification- Create ITSM Change & tasks for each activity necessary for the rebuild for each in scope application- Assign task to correct team- Alignment meetings with Oracle Operations team to make sure that tasks are correctly documented- Align with Operations teams to make sure the tasks that need to be performed by them contain all necessary information- Gather Approval from Operations and Maintenance Managers in Sharepoint with info that tasks are correct- Make sure Oracle and Operations Teams have assigned a team member for each task4. Application Alignment- Special alignment calls for data transfer applications to identify GoLive blocking points due to month/quarter end activities- Identify alternate starting day in case of blocking points- Analyses the impact on Fronted and Backend applications in case of a late start on the data transfer applications5. Check and Gather Data for Firewall Rules Show less 1. Infrastructure Cleanup:Production Data and Infrastructure Analysis:Ensured that only production data and infrastructure were hosted and included in the cleanup.Global Scope Tasks:- Check and document if Test/Integration shares are present.- Check and document if Test/Integration servers are listed behind the Access field.- Check and document if there are any other access points in the server field (e.g., Prod.Server).- Verify and note if Test/Integration access are present and if the server was mounted.- Check and document if Test/Integration Groups are listed behind CIFS.- Check and document any other Access/Groups listed behind CIFS.Application Identification:Identify and document the real Application APP-ID using Project-Name, Access-Admin Server, Access-Admin Groups, or mount points in iStore.Recorded the real App-ID (CMDB) in the Excel sheet for tracking.2. NAS Capacity Management:Monitoring Storage Capacity:- Receive notifications about storage nearing capacity or security breaches from noreply.istore@bmw.com (iStore team).-Review the Overview section to assess the exact capacity usage of each project.Communication and Documentation:-Sending emails to responsible persons for each tree to inform them of the storage status, as per the working manual.Documented all actions and communications in the status Excel sheet on SharePoint. Show less - Coordination of the release dates - Coordination of the go live for all scope elements of the release- Responsibility of creation and execution of the rollout and rollback plan - Coordination of 3rd party providers involved in the Rollout- Involve and align tasks with the infrastructure providers - Handle Escalations related to Rollout preparations and activities- Set up alignment calls with markets and projects- Report in the QSC the status of preparations for the Rollout weekend and name risks - Quality check of opened Changes and their documentation - Obtain approval from the works council for the employees (bank and AG) who participate in the rollout weekend. - Information of the bank and IT management about the rollout progress and problems. - Determine implementation steps for emergency changes during Go-Live and taking care of their approval.- Define a point of no return for the release and manage the Go-No Go decision. - In case of a No Go decision, coordinate the partial / full Rollback of the Release. - Logging of the Go-Live approval and management decisions.- Organise a Hypercare call for tracking release related defects after Go-Live. - Organise the Hypercare closure and support Management Decisions. Show less - Ensure the quality of the 2nd/3rd level from several perspectives- Ensuring the SLAs are met and the customer receives a clear and efficient solution for the issue. The same was for Problem Management. - Weekly meetings with my counterpart in order to discuss special topics, to come up with better solutions and further implementations which can lower our risks. - Daily checking on assignment of tickets (not assigned tickets) - daily tracking of SLAs and KMs (after the 15th) - daily tracking of breached / warning tickets. - 3 time / day tracking for warning - Daily follow-up on breached - daily tracking of boundary tickets. - weekly tracking on PBIs / PKEs (quality including) - change approval (check for containing all required elements - follow-up on CRQ closure and documentation update) - ticket analysis and reporting on breached tickets (quality & time) - analysis on volume of incidents, changes, problems (reccomandations, trends) - improve process awareness for new colleagues - quality checks and analysis for processing of tickets / PBIs / Changes Show less Quality Assurance - daily checking on assignment of tickets (not assigned tickets) - daily tracking of SLAs and KMs (after the 15th) - daily tracking of breached / warning tickets. - 3 time / day tracking for warning - Daily follow-up on breached - daily tracking of boundary tickets. - weekly tracking on PBIs / PKEs (quality including) - change approval (check for containing all required elements - follow-up on CRQ closure and documentation update) - ticket analysis and reporting on breached tickets (quality & time) - analysis on volume of incidents, changes, problems (reccomandations, trends) - improve process awareness for new colleagues - quality checks and analysis for processing of tickets / PBIs / Changes - ResolveIT Solution tracking - CMDB errors soutions - Change Planning Calendar - SPOC for ticket quality escalations (client side or ASZ) - BHB update planning & checks - act as process owner for IM, CM, PM and provide support for team membersReporting - L1 / product meeting reporting preparation, Top Drive including - L2 preparation (every 2 weeks) slides + comments + analysis of yellow / red flags - L2 followup (meeting minutes and activities tracking) - L3 & MC (including comments) - followup (meeting minutes and activities tracking) - CR documentation preparation - Number of incidents / trends / application peaks Show less - Responsible for managing client-facing projects and programs, including timelines and deliverables, with a commitment to high client satisfaction, on-time and on-budget delivery;- Responsible for leading a project team in delivering a solution to the client using appropriate business measurements and according to the project charter and contract;- Overall responsibility for managing scope, cost, schedule and contractual deliverables, which includes applying effective tools and techniques for planning, tracking, change, control and risk management;- Responsible for managing all resources, including subcontractors and geographically dispersed teams, and for establishing an effective communication plan with the project team and the client;- Define the project governance, aligning project resources, and establishing project deliverables;- Track projects and program activities and manage deliverables and timelines - maintain up to date project plans;- Identify delivery risk and manage mitigation strategies. Show less

  • Change Manager - BMW DevOps Project

    Jun 2021 - now

  • Integration Project Manager (BWINT) - BMW DevOps Project

    Jun 2021 - now

  • Infrastructure Team member - BMW DevOps Project

    Sept 2020 - Nov 2023

  • Rollout Manager - BMW Liko Project

    Mar 2018 - Nov 2022

  • Problem & Incident Manager BMW Ensure Hr Project

    May 2019 - Sept 2021

  • Change Manager BMW Ensure HR

    Jan 2019 - Sept 2021

  • Project Manager Quality Assurance BOMBARDIER

    Dec 2017 - Mar 2018