Desiree Rowland

Experience

• 

  Various Companies

  Jan 1994 - Jan 1997

  Mortgage Processor

  FHA, VA & Conventional Loan Processor.

• 

  CEO & V.P. Level

  Jan 1997 - Jan 2005

  Executive Assistant/Project Mgt. to CEO’s and VP’s

  Fields: Entertainment Media, Time & Attendance, Art Gallery, Yacht Sales, Event Planning

• 

  Trend Fund

  Jul 2005 - Nov 2009

  Project Manager, Product Manager, Events / Promotions

  2005 – 2009 -TRENDFUND/TREND TRADING TO WIN – Boca Raton, FL - A New York based company providing education in the stock market arena of day trading and other trading techniques with a supportive product line.Operational Procedure Development • Designed operational procedure for national seminars scheduling and attendance for remote sales team and coordinators. • Developed inter-operational training manuals to ensue repeatable process, event efficiency, cost control and policy adherence.Media Purchasing Manager: • Handled 2MM budget for combined radio, newspaper, TV, internet advertising - maintaining B2B and vendor relationships. • Established quality control for change and cost management.• Designed cost and risk analysis reporting to support business development decision making on advertising & distribution.New Venture Operational Development Manager - One partner at TTTW arranged for my transfer for a short period to establish the operational foundation for his "Parent Park" vision - a start-up web-based company with unique information on children’s activities for busy parents in South Florida. • Designed guidelines and procedures to support the research and data gathering portion of business model. • Developed research questions & methodologies, guidelines and training modules to ensure repeatable process and data accuracy. • Designed infrastructure with web designer to support admin users on their research efforts and support data modeling. • Hired, trained and managed staff of 5, flexible schedule, remote employees to support the research model, expand into the marketing model and provide progress reports towards various deadlines.• Expanded from South Florida to New York. Show less

• 

  Next 1 Network

  Aug 2010 - Oct 2012

  Media and Operations Management/Project Manager:

  NXOI / NEXT1 NETWORK / MAUPINTOUR, Inc. – Weston, FL - A publicly traded company with sub-companies in the Media, Travel & Real Estate arena (Next1 Network/Maupintour/R&R)• Operation Process Manager & Contract Administrator for Public entity branch.• Relaunched & Re-branded the Nationwide Television Network under budget, on time and less than half the resources of the original Television Network Broadcast team.• Increased social media traffic to Next1 Network by developing online strategy with development team which lead to higher product awareness and lead generation.• Collaborated and direct coordinator for broadcasters (Comcast, DIRECTV and Time Warner) and network producers, advertisers for Next1 Network TV show scheduling.• Implementation Project Manager of Video on Demand contracts. Show less

• 

  MDLIVE, Inc.

  Dec 2012 - Jul 2016

  • Created vision, buy in and strategy - short and long-range business objectives in on Partnerships, Operations & Client/Hospital/Healthcare/Insurer on-boarding & relationship management.• Created alignment thru strategy with senior, mid-management and workforce, identifying in-efficiency & recommending improvements for projects, resources and enterprise solutions. • Directed and managed Business Process Innovation (BPI) team (Business Analysts, Project Managers & Developers) for Enterprise-wide Implementation of Salesforce.com • Reduced silos and increased turn-around time through flexible structuring, unifying corporate goals and management practices, process standardization and utilization of Salesforce.com.• Increased transparency thru data & reporting development based on strategic business unit goals enterprise-wide. Show less MDLIVE, Inc. – Sunrise, FL - A leader in the telehealth industry, offering solutions in the Enterprise, Health Plan and Hospital Systems arena. (300+ employees)• Partnered with IT & Operations to lead enterprise architecture vision through a series of BPI & BPM efforts to align with the ERP blueprint during a rapid growth environment.• Created strategic approach with senior leaders and executives to capture the relationships among business units & built a team of Business Analysts, Project Managers and Salesforce.com developers Show less MDLIVE, Inc. – Sunrise, FL - A leader in the telehealth industry, offering solutions in the Enterprise, Health Plan and Hospital Systems arena. (300+ employees)• Initiate use of Salesforce.com through collaboration, design, training & development.• Created transparency and reduced silos designing reports and dashboards to support cross-functional visibility for Sales, Implementation, Marketing, Billing and Finance departments.• Reduced employee on-boarding time & acclimation by designing, documenting and holding effective new employee training & continued education on the Salesforce.com infrastructure and continual process improvements. Show less

  • Director of Process Management

    Apr 2015 - Jul 2016

  • Business Process & Solutions Architect

    Jan 2014 - Jul 2016

  • Salesforce.com Administrator

    Jan 2013 - Jul 2014

  • Mgr. of Sales & Implementation Support

    Dec 2012 - Oct 2013
• 

  Independent Consultant

  Aug 2016 - Aug 2018

  Engagement, Operations & Business Process Development

  Partner with health oriented businesses and non-profits for co-op projects, operational improvement and engagement expansion.

• 

  FHIA Remodeling

  Aug 2018 - Jan 2021

  Business Process Manager

  Business Process Manager - Aug 2018 – Jan 2021Florida Home-Improvement Associates - Call Center & Street Team Operations Division• Increases transparency by creating, directing and utilizing collaboration, analytics & metrics to support team building, assessments and readiness for successful implementation, engagement and collaborative improvement that increases profit and return on investment. • Creates solutions, process improvement, project prioritization, implementing, integrating & managing the evolution through change management strategies.• Establishes communication and transparency thru performance measures, report development, and employee engagement • Reduces silos by developing action plans in coordination with management team, leadership team and workforce teams.• Responds holistically to fast-paced initiative upgrades by orchestrating and designing new business opportunity structures, on-boarding process improvements & talent acquisition & development process, effective communications and reporting collaboratively. • Defines operational and strategic approaches to ensure business success• Develops, maintains and updates process maps, document workflows & policies• Provides input & creation for training, engagement & longevity of new projects/processes, root cause analysis, and issue prevention Show less

• 

  DWAE Consulting

  Jan 2021 - now

  Consultant Business Process Efficiency / Change Management / Data Driven Initiatives

  Consultant - Jan 2021 – PresentBusiness Process Efficiency / Change Management / Data Driven InitiativesMarketing / Lead Generation / Operations / IT/ Complex Payroll & Incentives / OnboardingFocus: Increasing financial bottom-line. o Enrich symbiotic relation of departments and process. o (Lead Generation/Marketing vs. Sales vs. Operations vs. Tech/IT) o Utilizing Data science, consumer experience, employee trust & proficiency = InnovationRange of Initiatives: All Divisions o Ground level “Basic enhancements” – to - “Redesign Organization-wide Advancements” Approach: Complex advancements in an ever-evolving environment. o Use of Teams, Systems & Process to innovate one or all departments.Engagement: Join Forces o Use Team to Team, Team to Management, Cross-functional engagement, Chief / VPStaff / Board / Investor directives to mitigate risk, accelerate strategy adoption and execute through relative clarity.Scope: Full Operation. o Synergistic approach from “Workers on the Ground” up thru Stakeholders/Management/Chief Staff/Owners/Investors/Board and back to ground level. Unique Leadership Quality: Rare ability to “speak tech” to “all other departments” (and vice versa) in terms that each side values. o Faster adoption with collaboration & clarity = Results that conquer communication gaps, bottlenecks & lag time. o The same liaison-style approach is taken to overcome the common disconnect between Sales vs Marketing vs Operations by putting missing support in place. Show less