Robert Kieke

Experience

• 

  Kutztown University Small Business Development Center

  Jun 2015 - Jul 2023

  • Delivered end-user assistance for classroom technology and audiovisual support needs by managing customer relationships through consultation, guidance, diagnosing, troubleshooting, and resolving technology, software, and hardware issues• Actively addressed customer concerns, issues, and requests, working with the customer and team members on timely solutions• Communicated effectively with the team through active listening, constructive feedback, and sharing responsibilities and tasks supporting team success and goals• Consulted and provided technical recommendations involving projects and renovations• Recommended, ordered, installed, and maintained technology devices, including computer hardware and software • Conducted diagnosis, troubleshooting and problem-solving for technology issues• Assisted in supporting some exception and specialty systems (e.g., customized configurations), including but not limited to installs, configurations, customizations, troubleshooting, upgrades, integrations, and maintenance Show less

  • Business Consultant & IT Specialist

    Jul 2018 - Jul 2023

  • Junior Business Consultant

    Jan 2016 - Nov 2018

  • Information Technology Support Specialist

    Jun 2015 - Jun 2017
• 

  Pennsylvania Small Business Development Centers (SBDC)

  Jul 2023 - Oct 2024

  Director of IT & Data Analysis

  • Provided strategic, financial, business planning, and technical consulting to five counties resulting in 98% client satisfaction rate and 150 small business starts since 2020• Consulted technology businesses on intellectual property rights, patent, trademarking and copyrighting, the National Institute of Standards and Technology’s Advanced Technology Program, venture capital, and angel investor networks• Implemented data security procedures to maintain accurate and up-to-date network user accounts and data privacy permissions to ensure compliance with PASBDC confidentiality agreements• Researched emerging data analysis, cybersecurity and I.T. tools and trends to determine the best fit based on business requirements, technical needs and workflow optimization• Conducted internal training on A.I. in the workplace along with A.I. data security concerns. Microsoft’s Windows 11 Recall feature screenshots every five minutes and scrapes text using CoPilot A.I. Led on educating consultants and host institutions about Recall & its privacy concerns• Visualized and organized data using ChatGPT 4o (paid version). Exported large-scale database with the assistance of ChatGPT• Used ChatGPT for cleaning contact lists to import to services like Brevo, SurveyMonkey or other mass email marketing websites. Used A.I. at the office to develop slideshows for training events and internal presentations, onboarding materials, and idea generation• Mentored consulting staff on how to run and evaluate data analytic reports to exceed key metrics designating center as most efficient in network for client intake• Consulted cybersecurity clients and 200-300 SilkTide clients• Recruited, coached, and developed four graduate assistants, driving improvements in performance, growth and development• Onboarded 10+ graduate assistants monthly on office IT topics• Oversaw student project management: ten-part webinar series, data analysis, client intake and search engine optimization research Show less