Samar Khairy

Experience

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  Orange

  Dec 2006 - Jun 2018

  CS Commercial Projects Lead

  Key Responsibilities & Accountabilities:Participated in all Orange Commercial projects to ensure effective CS alignment, and responsible for channeling all Customer Service teams' requirements & concerns to Project Managers in Marketing for feasibility check, additionally:- Provide detailed SD (Service Description) and Business Cases for CS Projects/ Initiatives.- Participate in assigned projects' meetings with all stakeholders from different departments, and ensure that CS requirements are submitted on time to Project Managers.- Make sure that CS teams get the required training before the project launch date depending on its complexity.- Give regular updates to concerned functions' heads within CS for the assigned projects.- Have the flexibility to work on an on-call basis during weekends for handling any issues that may occur regarding Commercial projects.- Participate in assigned User Acceptance Tests (UAT) to assure that CS requirements/ concerns and proposals are implemented. Show less

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  Fawry Plus for Banking Services

  Jul 2018 - Jan 2020

  Commercial Project Manager

  Key Responsibilities & Accountabilities:- Determine the scope and clear business objectives of the project.- Prepare and communicate project plan to the client and project stakeholders.- Obtain project stakeholders sign off on: 1- Project definition and scope. 2- Project deliverables and agreed milestones.- Manage client expectations and ensure implementation is within the agreed scope and timeframe.- Monitor quality of deliverables.- Hold project meetings, on a regular basis, with the team and separately with the client to ensure that the project is on track. Show less

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  Orange Egypt

  Feb 2020 - now

  Sr. Supervisor, Projects