Yandisa Dube

Experience

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  Mutual Financial Analysts

  Jun 2015 - Jul 2016

  Call Centre sales agent

  Cold calling leadsCold calling referralsDoing quotationsCapture client information

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  Bytes people Solutions

  Aug 2016 - Jul 2017

  Contact Centre Consultant(customer care)

  Assist in maintaining customer service levels bydelivering quality solution and technicaltroubleshootingAssist setting up the routers and modemsAssist setting up emailsGuiding the customer on their android, iPhonedevices how to check data usage,restrict theirbackground applications that are running in theirdevices,set up mobile data limit turn on/ offmobile dataAssist how to connect into the Wi-fi hotspot,mobile data and how to set a network manuallyAssist how to install and uninstall applicationsAssist how to create password into theircellphonesAssist how to backup and store information intheir devicesAssist how to transfer the information from onedevice to anotherAssist customers with product and service andgive some adviceAccurately logging all calls with detailedinformation of the customerLogging some service requests when theyneededRetain ownership and manage customer querieswithin turnaround timeEnsure to resolve query on a first call (First CallResolution) Show less

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  Atlas Security - South Africa

  Jun 2017 - Jan 2018

  Alarm Technician

  Install alarm systemProgram alarm systemRepair faulty alarm system

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  African Bank

  Jul 2018 - Nov 2021

  Manage daily operations of the branch inabsence of branch managerProvide quality and exceptionally servicescustomersAssist branch manager to achieve sales targetand projected profitCommunicate personally with customers toensure customer satisfactionResolve customer complaints promptly andefficientlySupport sales promotion activities includingpromotional companies,micro marketing eventsEnsure the facility is kept clean,safe and orderly Inform customers about digital banking servicesCollect and review financial informationIdentify customer's needs and make customrecommendationsCross-sell financial products and servicesAssist with loan applications, investments,funeral plans and other servicesRecommend insurance productsResearch the latest market trends to identifyopportunities

  • Branch Incharge

    Feb 2021 - Nov 2021

  • Sales Consultant

    Jul 2018 - Nov 2021
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  Statistics South Africa

  Jan 2022 - Mar 2022

  Fieldwork supervisor

  Supervise the work of all assigned fieldworkerswithin supervisory unitCoordinate and provide support to assignedfieldworkers related activitiesMonitor and track daily progress of fieldworkerswithin the assigned supervisory unitSign of work completed for fieldwork at the endof enumerationVerify the work that has been done by fieldwork

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  Mercedes-Benz South Africa

  Sept 2022 - now

  IT Technical Assistant

  Work closely with business leaders to define data requirements, ensuring alignment with strategic goals and generating actionable insights.•Develop interactive dashboards and reports using Power BI and Qlik Sense to visualize key business metrics.•Perform data analysis and trend identification using DAX scripting and advanced Excel techniques.•Manage SAP transactions, including equipment management, functional locations, maintenance planning, and document control.•Implement automation using Power Automate, streamlining workflows and improving team efficiency.•Configure and maintain KPI areas, Andon boards, and shift counters within the i-Portal system.•Provide technical support for the Condition Monitoring Tool, identifying and troubleshooting equipment faults. Show less