Thanky Sebastian

Experience

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  Hewlett Packard Enterprise

  Apr 2004 - Apr 2014

  Project Lead / Manager

  Responsible for delivery of services within the defined Service level agreements for application packaging and software deployment. End to End Delivery management including work allocation, tracking, monitoring & reporting and customer management. Implementing process and service improvements along with task automation. Working with global teams and managing new business requirements. Managing a team of 30 (offshore and onsite), Training and Mentoring of new team members. Implementation of ITIL processes in the service delivery. Customer support, L3 Support and VIP/Executive Support. Responsible for CSAT and improvement initiatives to achieve customer delight. Show less

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  Wipro

  Apr 2014 - Jun 2020

  Responsible for managing delivery of End User Engineering and Managed Services Delivery Lead, Transition and Run projects for End user computing. Responsible for driving work place transformation and migration projects for selected accounts. Accountable for SLA Achievement, Productivity Improvement and Cost Optimisation. Accountable for Account On-Boarding, CSAT and driving account growth. Responsible for all people processes and building teams. Managed Imaging Engineering, Application Packaging, Virtualization, Software Distribution, Patch Management, Windows 10, Windows 10 Migrations, SCCM, Nexthink and 1E solution. Show less Managing IT Transformation Program, delivering Infrastructure as a Service for all End user Technology areas covering multiple technology streams. Delivery of multi technology transformation program and migration to cloud. Project Governance, Stakeholder Management and Customer Relationship Management. Vendor Management and End User Experience Management. Delivered Online Catalogue, Desktop as a Service, VDI, Print Management & Assetmanagement. Responsible for Run and Change – End User Services. Show less

  • Delivery Head - End User Transformation Services

    Jun 2018 - Jun 2020

  • Senior Program Manager

    Jan 2016 - Jun 2018

  • Program Manager

    Apr 2014 - Jan 2016
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  Iron Systems, Inc

  Jun 2020 - now

  Senior Director and Global Head - Sales and Account Management