Elisa Sollazzo

Experience

• 

  Italienische Handelskammer München

  Jan 2007 - Jan 2008

  Assistant

  - Conducting research for German and Italian commercial partners- Organisation support for exhibitions, seminars and congresses- Elaboration of newsletters- Customer assistance

• 

  Schweitzer Fachinformationen

  Jan 2008 - Jan 2012

  International Mediation

  - Negotiation of sale terms with international editorials- Assisting international customers (by phone and in writing)- Accounting and Ordering- Translation of commercial documents German/Italian

• 

  CPA Global

  Jan 2012 - Jan 2018

  - Analysing client renewal behaviour and internal processing data to identify issues and trends- Implementing process improvements to raise service quality and reduce risk- Cooperating with the Sales Team to identify opportunities, present CPA Global services and ensure successful management of new projects- Managing and processing customer enquiries to ensure customer satisfaction and client retention- Co-ordinating an efficient interface and data migration when an existing client changes software. Voir moins

  • Service Account Manager

    Jan 2015 - Jan 2018

  • Customer Service Advisor

    Jan 2012 - Mar 2015
• 

  ServiceFactum GmbH

  Sept 2018 - Jan 2019

  Project Manager

  - Management and leadership of internationally distributed project teams- Central contact for external and internal stakeholders- Coordination and moderation meetings under the Scrum Framework

• 

  Navispace

  Sept 2019 - Jan 2020

  Project and Event Manager

  - Acquisition of new partners and sponsors- Fostering positive relationships with international tech-organizations- Implementation of marketing and communication activities- Coordination of open innovation programs for start-ups and scale-ups

• 

  Clarivate

  Jan 2020 - Jan 2022

  Service Account Manager

  - Customer relationships management and training to IP solutions- IP renewals consulting for existing and new customers- Coordination and implementation of customized IP renewals solutions

• 

  PAVIS

  Sept 2022 - now

  - Coordination and management of daily operations- Trainings to departments and team members- Client satisfaction monitoring- Optimization of working processes- Onboarding of new clients and support for sales

  • Deputy Head of Patents at PAVIS GmbH (Questel company)

    Oct 2024 - now

  • Service Delivery Manager at PAVIS (Questel company)

    Sept 2022 - now