Xiaolu(Lia) Lei

Experience

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  Augmentum

  Apr 2008 - Mar 2010

  Developer

  Develop and maintain ERP system of Microsoft Business Solutions. Mainly responsible of: - Working coherently with international customers to collect necessary information and provide technical support;- Providing IT solutions for fixing issues in EPR system, e.g.: Financial and Inventory Management applications.Other work experiences include- have sustained two kinds of system-level ERP software of Microsoft Business Solutions(Navision & Axapta)- Organized more than three training programs for new comers (as a chief trainer, number of trainees >8)- Joined in inner-group process improvement project. Helped to facilitate and improve the management and optimization of the work flow (number of team members > 100, provide weekly process autid report regarding on member communication and work flow optimization) Show less

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  MSLGROUP China

  Apr 2010 - Apr 2010

  Public Relations Account Executive Intern

  - Collect industrial development information, e.g. historical operation/sales data, development trend and media monitoring- Translate business documents in both English and Chinese - Write news as per customers’ requirements (English/Chinese) - Joined two main projects of media monitoring for World Fortune 500 Company:1. SPX Inc., 2. CAS company - the leading chemical abstraction publication company

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  Austria National Pavilion Shanghai Expo 2010

  May 2010 - Oct 2010

  English Tour

  - Provide sufficient tourism information for pavilion visitors- Ensure working area clean, well controlled & presented - Cooperate with other exhibition area, e.g. controlling the flow of the people allowed to enter the pavilion, counting the total number of the visitors and reporting to shift manager - Help to promote Austria Restaurant/Shop/Travel Info in the pavilion - Gain customer-oriented working attitude to comfort visitors’ complains - Apply extensive IT experience to help technicians solve issues of the exposition equipments in the pavilion, e.g. projectors, laser sensors Show less

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  Merkle

  Dec 2010 - Aug 2017

  - In collaboration with development, QA, production and campaign teams to initiate and lead projects, design optimal CRM solutions for clients by analysing their business objectives and make sure the results are satisfied and quality meets clients' needs- Provide subject matter expertise input into detailed solution design on how technology solutions support the goals of CRM business- Work as a liaison among clients and internal teams to elicit, analyze, document, communicate and validate business needs, requirements and aggrements for changes to solution specifications, business processes and information systems- Provide domain expertise for clients relative to CRM solution propositions and provide analysis and recommendations on all project work coming for internal team- Document training materials and arrange training sessions to educate internal teams on the correct way to operate data in support of business processes Show less - Ensure product quality of the entire platform from UI through back-end services including scalability and reliability- Quickly understand the testing requirements of the feature/system/service and document the test plans/cases- Facilitate test-driven development, not only of the automated tests, but as an approach that all developers on the team should embrace- Implement automated testing wherever practical and appropriate- Follow Agile testing principles and continuously review, implement and communicate process improvements and quality metrics to the team- Able to dive deep on technical issues with developers- Able to create and drive the test plans/team from the ground up- Help to grow the QA team from all the aspects, such as recruiting, interviewing, training and coaching Show less

  • Lead Business Solution Analyst

    Sept 2014 - Aug 2017

  • Lead QA Analyst

    Dec 2010 - Aug 2014
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  Discover Financial Services

  Aug 2017 - now

  Manager, Busines Insights & Strategic Planning

  - Lead Strategic Planning team to design customer reward programs(5% cash back), conduct fee products analysis and other customer benefits programs analysis.- Also in charge of business insights team to deliver over 100 BAU reports on a monthly basis and promptly response to business sides' adhoc analysis requests;- Implement full-scope report automation by leading team to use new tools and develop programs for improving work efficiency, transforming the current semi-automated report generation process to fully automated one;- Work with team members to design self-service dashboards by machine learning technology to provide better user-experience to our business users;- Seamlessly utilize various tools and platforms to deep dive business insights, including but not limited to: Tableau, SAS, TeraData, Aster, Hadoop etc...;- Lead the team to win 2017Q4 Team of the Quarter Award. Show less