Sharron Turner

Experience

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  San Joaquin County

  Oct 2006 - Jul 2008

  Office Manager
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  Alorica

  Oct 2008 - Dec 2012

  Supervisor
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  Assurant Specialty Property

  Jan 2013 - Jan 2014

  Unit Manager

  •Develop process improvements to increase productivity •Ensure compliance with client guidelines and standards •Manage workflow maintain consistency compliance •Train/develop new members of management•Responsible for new hire and termination processes•Provide coaching and development for 30 associates •Responsible for research and handling of any escalated situations

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  Wipro

  Nov 2014 - Feb 2016

  Team Manager

  •Partner with Operations manager and supporting departments to develop, implement and maintain production processes.•Liaison between client and team managers•Provide daily support and service to the department leadership team.•Implemented coach strategies which increased NPS scores from -11% to 20%.•Manage a team of 22 non-exempt employees providing assistance with post purchase supportive services.

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  Cox Communications

  Feb 2016 - now

  Senior Human Resources Specialist

  •Provide/analysis data to track and trend initiative, training effectiveness, documenting trends and make recommendations for process improvements.•Provide coaching & support management on leadership development, performance management, and change and people management issues & communication•Investigate Employee Relations concerns•Provide Payroll support•Provide Leave of Absence support•Provide Benefit Administration