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Experience

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  DHL Express Worldwide Taşımacılık A.Ş.

  Jul 2011 - Apr 2015

  To provide a full tracing service for customers by investigating undelivered, delayed, misrouted, misdelivered, returned, lost, damaged and any other specially handled shipments within pre-set standarts and in a professional manner. This applies to both inbound and outbound queries. Coordinating a full tracing service by communicating with other DHL countries and finding solutions for internal and external customers.Providing customer satisfaction and loyalty by proactive tracking for the special and urgent shipments. Show less

  • After Sales Advisor

    Jul 2013 - Apr 2015

  • Senior Customer Service Agent

    Jul 2011 - Jul 2013
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  Bosch Türkiye

  Jan 2015 - now

  Customer Consultant - Turkey,Iran, Middle East

  • Full responsibility of order receipt, order processing, logistics coordination of Bosch Automotive Aftermarket customers in Turkey & Middle East.• Stock optimization & logistics coordination starting from order receipt to shipment. • Process support for sales & marketing teams in terms of campaign managemt; bonus & campaign result calculation*Supplementary duties within the current position:• Social Media responsible (Instagram, Facebook, Youtube) • Digital Media responsible Internal Communication Platforms• Event management Internal and External events• Customer communication and trainings Show less