Selen Emen

Selen Emen

Followers of Selen Emen792 followers
location of Selen EmenBeşiktaş, Istanbul, Türkiye

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  • Timeline

  • About me

    Customer Consultant & Communication Responsible

  • Education

    • Çanakkale Onsekiz Mart Üniversitesi

      2005 - 2010
      Bachelor Physics

      Activities and Societies: AEGEE , TOG

    • ILAC

      2010 - 2011

      Activities and Societies: Language Scholl Canada

  • Experience

    • DHL Express Worldwide Taşımacılık A.Ş.

      Jul 2011 - Apr 2015

      To provide a full tracing service for customers by investigating undelivered, delayed, misrouted, misdelivered, returned, lost, damaged and any other specially handled shipments within pre-set standarts and in a professional manner. This applies to both inbound and outbound queries. Coordinating a full tracing service by communicating with other DHL countries and finding solutions for internal and external customers.Providing customer satisfaction and loyalty by proactive tracking for the special and urgent shipments. Show less

      • After Sales Advisor

        Jul 2013 - Apr 2015
      • Senior Customer Service Agent

        Jul 2011 - Jul 2013
    • Bosch Türkiye

      Jan 2015 - now
      Customer Consultant - Turkey,Iran, Middle East

      • Full responsibility of order receipt, order processing, logistics coordination of Bosch Automotive Aftermarket customers in Turkey & Middle East.• Stock optimization & logistics coordination starting from order receipt to shipment. • Process support for sales & marketing teams in terms of campaign managemt; bonus & campaign result calculation*Supplementary duties within the current position:• Social Media responsible (Instagram, Facebook, Youtube) • Digital Media responsible Internal Communication Platforms• Event management Internal and External events• Customer communication and trainings Show less

  • Licenses & Certifications

    • Yeni Bir Lider, Liderlik Gelişimi Programı

      Yenibirlider Association & Bogazici Unv
      Jun 2022
    • Dijital ve Sosyal Medya Pazarlama Yönetimi

      ITU
      Jan 2023
    • Dijital Dönüşüm Farkındalık’

      MEXT
      Oct 2022
  • Volunteer Experience

    • Volunteer Mentor

      Issued by Koruncuk/ Turkish Foundation for Children in Need of Protection on Jan 2023
      Koruncuk/ Turkish Foundation for Children in Need of ProtectionAssociated with Selen Emen