Arnel Ramirez

Experience

• 

  ScopeWorks Asia, Inc.

  Apr 2013 - May 2013

  Technical Support

  OJT

• 

  McDonald's

  Jul 2014 - Apr 2015

  Kitchen Crew

  Kitchen CrewCrew of the Month - February 2015

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  Furukawa Automotive Systems Philippines

  Jun 2015 - Apr 2017

  Componet Design Engineer

  - 3D Model and 2D drawing and design of wire harness parts by using CATIA software

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  Systemantech Inc.

  Sept 2017 - Mar 2021

  o Handling incident ticket and service request using Manage Engine ServiceDesk and answering queries via email, phone call and chat (Teams, Skype for Business).o Installing and configuring computer hardware operating systems and applicationso Responsible for creation and updating all system related work manuals/knowledge books.o Prioritizing Helpdesk ticket response to drive Service Level Agreements.o Daily Checklist of Server and Networks.o Monitoring and maintaining computer systems and networks.o Testing and evaluating new technology and supporting the roll-out of new devices/applicationso Managed Active Directory (password reset, unlock account)o Ensure that appropriate escalation processes are followed in a timely manner, ensuring that high severity/priority incidents are managed according to standards.o AS400/IFS Daily Backup to Data Cartridge and Desktop Show less - Handling incident ticket and service request using ServiceNow and answering queries via email, phone call and chat (Skype for Business)- Installing and configuring computer hardware operating systems and applications- Prioritizing Helpdesk ticket response to drive Service Level Agreements.- Managed Active Directory- Ensure that appropriate escalation processes are followed in a timely manner, ensuring that high severity/priority incidents are managed according to standards- Other tasks assigned by Team Lead or Manager Show less

  • Desktop Support Engineer | Toyota Motor Philippines Corporation

    Jan 2018 - Mar 2021

  • Desktop Support Engineer | Sutherland

    Sept 2017 - Dec 2017
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  Microchip Technology Inc.

  Mar 2021 - Oct 2021

  Desktop Support III

  - Handling incident ticket and service request using ServiceNow and answering queries via email, phone call and chat (Teams)- Provide hardware and software support for 1000+ users, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, printer, LAN and remote systems- Configure antivirus software and security applications to fully protect IT environment- Managed Active Directory and DHCP- Managed inventory and updating documents- Monitoring and maintaining computer systems, networks and Linux- Imaging desktop and laptop using LANDesk Provisioning- Backup and restore of images using Acronis and Ghost Show less

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  CBRE Global Workplace Solutions (GWS)

  Nov 2022 - now

  IT Help Desk Analyst L1.5