Sarah Major

Experience

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  Wickes

  Sept 2004 - Sept 2006

  Customer Assistant
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  WHIPSNADE WILD ANIMAL PARK LIMITED

  Apr 2007 - Sept 2009

  Customer Assistant

  -Meeting and greeting visitors-Engaging and assisting visitors throughout the zoo-Achievement of sales and service targets-Stock control-Cash processing

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  Care & Custody, A Mitie Company

  Sept 2009 - Jan 2018

  Detainee Custody Officer

  -Providing high standards of security and safety-Promoting the welfare and decency of detainees at the immigration removal centre Key Achievements:-Achieved commendations for excellent work -Attained a monetary reward for courageous conduct-Advised and trained multiple new starters-Persuade on regular occasions Detainee’s not to become aggressive using good communication-Controlling Stock levels on vehicle on a day to day basis

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  Care & Custody, A Mitie Company

  Jun 2019 - Oct 2022

  Detainee Custody Office Manager

  • Continually Develop my area of responsibility• Manage the implementation of all routines and systems, including documentation• Develop links with appropriate external stakeholders• Ensure all operational and emergency procedures are adhered to at all times• Manage the provision of timely accurate data for management recording and decision making• Implement and monitor effective ACDT systems to minimise incidents and issues within my area of responsibility• Manage the operation of the detainee incentives scheme to ensure consistent applicationKey Achievements:• Ensure detainees receive their rights in line with contractual obligations and company policies and procedures• Deploy staff effectively and appropriately to ensure the cost effective smooth running of the operation• Coach and support staff development, maximising staff performance, motivation and contribution• Manage resources effectively and efficiently to ensure quality of service and best value for money. Show less

• 

  Agilisys

  Oct 2022 - now

  Project Manager

  As a member of the Projects within the BAU Projects I am accountable for driving successful delivery of projects to a high quality, and to time and budget.My role is to manage stakeholders expectation and requirements using Agilisys methodology.Key skills include:-Effectively develop and manage stakeholder relationships and customer expectations in the delivery of projects.-Ensure commercial assurance of projects through the effective review and monitoring of projects and programmes within the account from proposal stage.-Manage the production of the required commercial outcomes, whilst ensuring the delivery teams meet the technical and quality standards-Ensure customer billing is executed as per the parameters defined within the contractual obligations-Maintain a high level of utilisation through billable project delivery .-Manage and ensure all aspects of a project lifecycle are delivered within the client’s portfolio.-Passion and enthusiasm to drive and deliver business improvement, demonstrating initiative and commerciality in achieving results.-Competent in the use and application of MS Project and MS Excel functionality.-experience of managing projects simultaneously and delivering business benefit to the client.-experience of budget management and commercial performance management against targets.-Demonstrable client, team and stakeholder engagement and communication skills.-Ability to engage in a culture of continuous learning and development.-Attention to detail and thoroughness in all aspects of the project lifecycle.-Ability to agree and baseline customer requirements through effective stakeholder engagement.-Demonstrable experience of effective leadership within a customer facing projects unit.-Proven experience of effectively coaching, mentoring and motivating project teams.-Understanding of core project financial disciplines such as profit and loss accounting, revenue, cost and cash flow forecasting. Show less