Ben Vause

Experience

• 

  SEMA Group Ltd.

  Dec 1998 - Jan 2001

  Computer Operator

  • Various media loading and backups; cartridge, tape and reels for large corporate clients e.g. Pricewaterhouse Coopers and 3663 (Booker Foods)• Processed royalty receipts for the Performing Rights Society• Script running• Accessed many different platforms such as AS400, VMware, VAX’s, Cardex, and RS6000. Subsequently promoted to IT Advisory Specialist role

• 

  IBM United Kingdom Ltd

  Jan 2001 - Jul 2011

  IT Advisory Specialist (Tuped across from Sema Group Plc)

  • Alert driven environment focusing on the BP Wall Street Finance system that processed all of BP Chemicals International payments• Access to the latest software on servers including CTSI for web based payment systems of Swift Alliance and Citibank; and liaised with support groups and customers to help resolve any issues• Assisted engineers with the installation of hardware upgrades to servers and monitoring systems• Analysed error logs and alerted the relevant support teams if required• Logged, monitored and resolved support tickets for our department including software and hardware issues• Shared best practices to ensure the processes and procedures provided the best possible support to both staff and customers. Every three months I would assist in running BP Wall Street’s offsite Disaster Recovery process• Controlled rights to all user administration and high security work with companies like DEFRA• Backup, restored and archived data to media for onsite & offsite storage using ISP Show less

• 

  Pomeroy

  Jul 2010 - Aug 2011

  Advisory IT Specialist

  Immediately employed by OAO/Pomeroy as we were the only team qualified to continue working on the BP Wall Street contract; my previous role applies

• 

  HP UK

  Aug 2011 - Mar 2014

  • Member of an 8 man team working 12hr shifts • HP Openview Webhosting monitoring• Windows update and security patch management• Basic Linux/Unix to run tests for runaway processes, disk usage, memory state & usage and any disk errors• Remote desktop to monitor and where required resolve backup and virtual server issues. All issues logged in the HP Service Management tool and when necessary escalated to on call engineer or higher management• Installation of new hardware (HP Blade Chassis G7 is the standard) and infrastructure within the HP remit for primary clients such as LLOYDS, EMI, AON & BOAML, with continued support of 1700 - 2000 pieces of kit• Approval, completing and auditing onsite access (PTW) of all external engineers to ensure work is completed within the HP standards; and escorted when required• Delivered induction and tool box talk, outlining data centre procedures and health & safety to HP HSSE new clients • Asset management tool DOMS Show less • Employed for HP on a BP contract; responsible for installing new cutting edge servers, storage & network equipment at the EMDC1 (European mega datacentre). All new equipment is integrated into the BP infrastructure framework inline with the implementation plan and associated processes and procedures. We supported between 4500 - 5000 pieces of kit, connectivity and activity within the BP network• EMDC1 has 4 large data halls with a vast amount of hardware to be supported from HP, Netgear & Cisco Switches, HP virtual storage, HP servers, KVM’s, Hawk-I & Eagle-I, 3Par, Dell servers as well as media storage• Installed hardware; HP Blade chassis, HP 360 G7, HP 380 G7, HP 580 G7, 3Par StorServ Storage, Cisco Nexus 7000, Netgear GS748T & Oracle's StorageTek SL8500• Monitored incident ticket systems to resolution on network & storage issues• Covered out of hours work i.e. Installs, Removal and Testing hardware and infrastructure• Escorted and monitored external engineers to ensure work was completed within the BP site standards• Audited all data & hardware that went external to the BP Site• Monitored client accounts and obtained regular feedback on improvements and processes • Planned and communicated with all departments in order to ensure that production plans and SLA’s were delivered within the timescales set • Member of the team of 15 achieved an outstanding grade of excellence (100%) in the last customer satisfaction & safety survey 2011- 2012. This is a remarkable grade due to the large amount of people traffic and I am proud to have been part of the team• The team are still honoured to be BP’s primary location for rolling out new and innovative ideas and procedures across the world Show less

  • Facilities Services Specialist II

    Oct 2013 - Mar 2014

  • Facilities Services Specialist II

    Aug 2011 - Oct 2013
• 

  Everest Home Improvements

  Jun 2014 - Oct 2014

  IT Advisory Support (Contracting)

  • Desktop Support for Everest onsite staff and end-users for PC/Laptops, Voice, Printers, Scanners and Blackberry’s• Configuration and administration of new and old users in Exchange & AD• Desktop & Laptop re-imaging and setup i.e. Installing Office, domains, and bespoke software• Implementation of new PoE, controller 7 Ap’s for Wi-Fi

• 

  CenturyLink

  Oct 2014 - Jul 2019

  • Having worked at Centurylink for 4 years the opportunity arose to move up the teirs to the Windows team. Working a Sunday to Thursday shift pattern.• Remedy case & CRQ’s driven, investigating, troubleshooting, resolving alerts for virtual & non-virtual, cloud & non-cloud environments• Performing tasks as investigating WSUS issues, netbackup failures, Active directory, VPN & Domain administration, hardware replacements, server and monitor application installations and upgrades, DHCP, DNS & general trouble shooting of windows environments.• Performing change management (CRQ) mainly via vSphere, SPP, firmware and ILO upgrades. Server resources increases and server & application upgrades and patching. Show less • The Adaptive team is unique role as it covers Tier 1, 2 and 3 roles, as our customers pay for an elevated service and have direct contact 24/7. My role is part of a follow the sun model, with other desk in Singapore and US• I am part of a small UK based team of 6, delivering premium managed server support to our customers (EasyJet, Chick-Fil-A, Sallie Mae & National Australian Bank)• Event management driven investigating, troubleshooting, resolving alerts for virtual, non-virtual, cloud and non-cloud environments• Performing change management for software and hardware replacements/ upgrades/ downgrades• Performing daily troubleshooting on Windows, UNIX/Linux, VMware, HAN, LAN and WAN connectivity’s. As well as an understanding of networking protocols; ICMP, UDP and TCP/IP Show less

  • Windows Engineer

    Oct 2018 - Jul 2019

  • Associate Engineer

    Oct 2014 - Jul 2019
• 

  Sopra Steria

  Jul 2019 - now

  Senior Technical Analyst - Team Lead