Lucas Cayeiro

Experience

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  Alsite

  May 2013 - Oct 2014

  Web Designer

  Fostered strong client relationships to discern their specific website requirements and needs for the company's websites. Ensured effective communication and understanding of client expectations.Demonstrated expertise in web development and maintenance using Dreamweaver, HTML, CSS, Java, Coreldraw, and Photoshop. Ensured thorough quality assurance, including the validation of web forms, to deliver high-quality finished websites.Achievements:Praised by my colleagues and direct managers due to my exceptional customer service skills.Demonstrated proactivity, anticipating possible issues on the company’s website, and recommending new adjustments to improve the client’s satisfaction. Show less

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  Milano Calçados

  Nov 2014 - Feb 2016

  Proficiently designed and developed landing pages using HTML, CSS, Photoshop, and Illustrator. Created web campaigns for online initiatives, editorials, emails, banners, and engaging Facebook posts.Actively involved in crafting compelling advertisements, brochures, handouts, and flyers to support various marketing efforts.Achievements:Increased online sales by 33% using email marketing, different online advertising strategies, such as Facebook, Instagram, and banners with different sizes in websites and blogs.Due to my excellent performance and as a recognition of my results, the company offered to pay half of the price of the design course I did at Microcamp. Show less

  • Graphic Designer

    Mar 2015 - Feb 2016

  • Web Designer

    Nov 2014 - Feb 2016
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  ClickQI

  Mar 2016 - Dec 2016

  Web Designer

  Proficiently designed and developed website layouts and email marketing materials using HTML, CSS, Photoshop, and Illustrator. Created dynamic, user-friendly, and visually appealing websites with a seamless front-end and back-end experience.Spearheaded web campaigns, editorials, banners, and Facebook posts for online initiatives. Actively engaged with clients to discern their specific website needs, while receiving comprehensive training on various aspects, including design, testing, debugging, prioritising, and documentation.Achievements:Demonstrated the ability to work diligently under pressure while meeting deadlines.Optimized landing pages using HTML5 and CSS to support marketing and promotional strategies, including SalesForce integration and cross-browser compatibility.Indicated solid abilities to identify and quickly solve problems during the initial stages of development. Show less

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  Airbnb

  Jul 2017 - Jun 2020

  Customer Service Representative

  Customer Services Representative (Front of House) I Airbnb (Outsourced by Caterwaiter) Ireland I January 2019 - June 2020Receptionist and Waiter I Arlington Hotel and Celtic Nights I July 2017 - December 2018Linen Porter and Accommodation Assistant I Temple Bar I April 2017 - June 2017Exemplifying exceptional professionalism and fostering strong client relationships in a multicultural setting, warmly welcoming guests, visitors, and contractors. Displaying a helpful attitude, expertly resolving queries, and employing effective communication and problem-solving skills to ensure a positive and seamless experience for all.Achievements:Developed banners for each specific type of garbage (compost, general waste among others) for the office, improving the way the garbage is separated, leading by example with the employees, and contributing to the recycling process.Demonstrated leadership skills, turning into a reference for people from different departments inside the organisation when they need to clarify doubts, or procedures, or ask for advice. Show less

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  Omatka

  Jan 2020 - now

  Product Designer

  Led design projects from concept to execution, working with clients in diverse industries, including SaaS and consumer products. Co-created strategies, and designed user flows, wireframes, and high-fidelity mockups, delivering designs that drove measurable user engagement and business growth.Achievements:Successfully designed and delivered complete branding solutions, managing the entire process from initial briefing to final execution.Enhanced design outcomes by 15% through usability testing, user research, and A/B testing, leading to the creation of impactful products for web and mobile platforms. Show less

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  TaskUs

  Sept 2020 - Jun 2022

  Customer Support Specialist

  Simultaneously managed escalations and detailed technical queries in a high-volume queue and chat support environment, surpassing daily targets. Additionally, successfully designed and delivered onboarding training for new hires across global teams Achievements: Helped new hires with their onboarding and equipment set up. Provided live Zoom-based training related to the product and SOPs for new hires across global teams.

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  Onfido

  Jul 2022 - Sept 2023

  Product Designer

  Collaborated with product managers, engineers, pivotal stakeholders and researchers to co-create strategies, roadmaps and User-Centric Designs for a suite of SaaS products, resulting in a 10% increase in annual revenue. Delivered intuitive user flows and interfaces that optimized customer interaction.Achievements:Led the training of 250+ stakeholders, which led to improved usability and a 15% increase in feature adoption.Led the conceptualisation and design of a key project that was a dealbreaker of a 10% annual revenue increase within the company. Show less

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  Doctoranytime

  Sept 2023 - Sept 2024

  Product Designer

  Worked closely with stakeholders to design and iterate on customer journeys, information architecture, and interaction flows for healthcare, contributing to a 15% increase in user engagement. Collaborated with content strategists and researchers to refine existing experiences.Achievements:Demonstrated experience delivering successful products with measurable impact, improving user retention by 20%.Developed design concepts and prototypes to address specific user needs, ensuring a seamless and accessible user experience aligned with product vision and business goals. Show less