Jennifer Cocks, PHR, SHRM-CP

Experience

• 

  Greensboro Country Club

  Mar 2012 - Aug 2012

  Temporary Executive Assistant

  Temporary Position via Graham Personnel ServicesGreensboro Country Club is a members-only club that offers various dining and exercise amenities as well as conference facilities.- Assisted in the hiring process of new employees by conducting drug screenings and maintaining hire paperwork.- Scheduled and managed receptionists, ensuring that they performed their duties and providing additional support and training as necessary.- Created PowerPoint presentations and compiled monthly reports for the Board of Directors. Show less

• 

  Pace

  Mar 2013 - Mar 2023

  - Lead HR department in an agency of over 170 agency employees- Participated in weekly Senior Leadership meetings and advised on strategic initiatives that support all talent-related and employment needs - Advised on employment relations including promotions, personnel conflicts, strategic utilization of employees based on skill and expertise, performance improvement plans and other matters.- Coached managers in matters regarding employee growth and course corrections, participating actively in performance improvement plan delivery to address performance gaps. - Participated in involuntary departure conversations, sharing paperwork and ensuring proper documentation was retained- Offboarded voluntary employees, ensuring managers and team had adequate documentation and information to continue business tasks uninterrupted- Managed Recruiter and advised on talent sourcing and pipelining as well as external partnerships with professional organizations and niche groups.- Managed part-time HR Generalist responsible for onboarding new hires in a fun and memorable way, planning engaging events and special projects.- Reviewed use of independent contractors against available internal employees- Apprised leadership of relevant legal updates pertaining to employee relations and maintained records as required by each state Show less - Onboarded new hires on a weekly basis, in-person or remotely; average of 60+ new hires annually- Compiled and submitted OHSA, VETS and EEO-1 reports for compliance- Participated in involuntary departure conversations including reductions in force and terminations for cause, sharing paperwork and ensuring proper documentation was retained- Offboarded voluntary employees, ensuring managers and team had adequate documentation and information to continue business tasks uninterrupted- Advised on employment relations including promotions, personnel conflicts, strategic utilization of employees based on skill and expertise, performance improvement plans and other matters- Implemented first-ever company-wide Diversity, Equity and Inclusion training, partnering with a local consultant. Resulted in winning Leader in Diversity in 2021 in the Triad Business Journal; Company was honoree to the award in 2022- Lead ongoing DEI efforts with continued plans for company-wide training and employee-led group, Pace Champions. Champions focus on specific projects to improve organizational DEI- Orchestrated employee engagement events in-person and for fully remote employees- Lead and managed Recruiter and partnered with them to bolster our efforts to become more inclusive and innovative in our staffing searches- Apprised leadership of relevant legal updates pertaining to employee relations and maintained records as required by each state Show less - Onboarded new hires to acclimate them with company culture, policies and procedures.- Supported internal process for acquiring contractor talent. - Lead the Fun Committee and United Way Committees to boost employee engagement and morale. - Tracked and maintained compliance of all client requirements as well as state and federal updates. - Implemented conversion from ADP hourly time cards and Paid Time Off into new system, Skills Workflow, which is preferred for billing and time tracking purposes. Approve employee time for general events such as company meetings within the Skills Workflow system on a weekly basis. - Compile reports for Affirmative Action and review the report results to see where we can improve our future candidate outreach to ensure all qualified candidates are considered for open positions. - Assisted with implementation including data conversion, workflow processes and general system setup of a new HRIS for Pace, moving from ADP to UltiPro in January 2019.- Researched and drafted new policies and procedures for review with the leader of HR.- Completed special projects as needed. Show less - Regularly partnered with HR Talent Coordinator to fill open positions by screening resumes, scheduling interviews and arranging candidate travel as necessary for local Greensboro office and other Pace offices.- Researched and drafted new policies and procedures for the VP of HR to review and implement. - Updated employee handbook regularly with modified policies and changes in applicable employment laws. - Reconciled employee paid time off records that were entered into EZLabor, an hourly timekeeping program, and the leave request records that were maintained separately.- Generated documentation for contractors and ensure appropriate approvals were acquired prior to engagement. Tracked and shared documentation with key internal stakeholders in legal and finance departments.- Completed special projects as needed for the company’s CEO and the VP of HR.- Conducted an annual collection of updated job descriptions from over 250 employees, checking returned files for completion, format, grammar and spelling errors. Show less

  • Human Resources Consultant

    Nov 2022 - Mar 2023

  • Human Resources Director

    Jul 2022 - Nov 2022

  • HR Manager

    Jan 2019 - Jun 2022

  • Human Resources Generalist

    Oct 2017 - Dec 2018

  • Human Resources Coordinator

    Jun 2013 - Sept 2017

  • Temporary Employee - Human Resources

    Mar 2013 - Jun 2013