Natella Abdullayeva

Experience

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  IREX

  Jan 2012 - Sept 2014

  Programs Manager
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  Quintessentially Lifestyle

  Sept 2014 - Nov 2015

  Business Development Manager
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  UNHCR

  Nov 2016 - Jan 2017

  Interpreter

  Convert concepts in the source language to equivalent concepts in the target languageCompile information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translationsSpeak, read, and write fluently in at least two languages, including English and one or more othersRelay the style and tone of the original languageManage work schedules to meet deadlinesRender spoken messages accurately, quickly, and clearly

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  Sutherland

  Nov 2017 - Oct 2023

  Consultant

  Sutherland Global Services Sofia Finnair projectHandle calls/chats/emails/web tickets/chat/social media from customers using the provided toolsMaintain the highest standards of quality, customer satisfaction and speedMeet all performance targets specified with client and companyHandle all customers in a professional way Provide customers with product and service informationMaintain excellent knowledge of the customer service process, client's products and proceduresEscalate issues as appropriateConsistently deliver quality customer supportPerform other lawful tasks delegated by the managementStrictly adhere to work schedule and break timetablesMark attendance accurately in the attendance toil every dayAdhere to the non-disclosure agreement Show less

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  Medhouse Group

  Jan 2023 - Jan 2024

  Logistics Manager

  • Actively supports the activities of the logistics department. • Monitors and controls the movement of stock. • Receives, processes and organizes the shipment of orders from the company's international customers. • Works with Microsoft office programs . • Works with specialized company software. • Keeps reference and reports on deliveries and sales. • Maintains reports on stock and shipments received/dispatched. • Functionally works with the company's counterparties and suppliers in the country and abroad, logistics partners in the country and abroad, company representations, colleagues from international offices, represents the company to customs, the Chamber of Commerce and Industry. Show less

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  TELUS International Bulgaria

  Apr 2024 - now

  Customer Support Analyst

  * Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units* Provide timely reply and accurate information on the client's request* Assist customers through multiple channels, including phone, email, and chat* Identify and assess customers’ needs to achieve satisfaction