Rob Richards

Experience

• 

  Intel Corporation

  Apr 1999 - Aug 2023

  Senior Technical Writer

  Converted entire documentation suite (installation/configuration guide, usage guide, quick start, API guide, JavaScript guide) for an end-customer system management application from engineer-developed MSWord files to a MadCap Flare project to ensure high-quality, professional, maintainable documentation. Worked with CICD build support to get new MadCap source stored in Git repository alongside product code to ensure version control and nightly automated build of product documentation. Interfaced with internal localization team to develop documentation translation process and schedule to create local language documentation which contributed to sales enablement in those regions. As a result, the product launched with high quality, accurate, professional end user documentation.In several instances, worked with User Experience (UX) Engineer and software developers to modify product’s User Interface (UI) and procedures. This reduced documentation complexity and length, making it easier for customers to understand.Developed custom CICD build scripts to convert MSWord output files from MadCap Flare into Linux manpages, leveraging the same source topic files in Flare used for the PDF user guide, enabling automatic nightly build of both PDF guide and manpages from single documentation source. This allowed developers and stakeholders to always have the latest documentation available to review or integrate.Served as Team Leader for an Intel software documentation writing team; in addition to delivering online help and projects documentation, balanced workloads among a team of four, assessed incoming projects against team availability, prepared and delivered performance reviews (with manager present), prepared and reported quarterly objectives for team, reported weekly status upwards to management, and solicited new projects from other Intel organizations.Regularly developed complete documentation plans. Show less

• 

  Equinix

  Oct 2023 - Nov 2024

  Contract Technical Writer

  Wrote, edited, and maintained all required end user documentation to support the periodic releases of Equinix’s Colocation, Smart Hands, Smart View, Managed Solutions, Customer Portal, Internet Exchange, and Shared Responsibilities product offerings and portals. Worked directly with Program Managers and other stakeholders to ensure correct, accurate, complete, and useful end user documentation was published on-time with the releases and to Equinix quality standards.Trained as the backup publishing resource for the Product Documentation Team to ensure the team’s ability to continue publishing end user documentation to the public facing documentation site when the primary publishing resource was not available. Trained as the backup localization resource for the Product Documentation Team to ensure their ability to keep up with localization updates to the public documentation site when the primary resource was not available.Scripted and recorded instructional videos for multiple Equinix product offerings that I supported. Videos were edited by the team’s video editorial staff and uploaded to YouTube. I embedded links to the videos in the user documentation pages. Show less