Luke Howard

Experience

• 

  Tri-A-Bike

  Sept 1996 - May 2002

  General manager

  Managed all employees (8 employees).Responsible for scheduling, payroll, etc.Managed training and daily circulation of jobs: repairs, sales, customer service, ordering, merchandizing, stocking, cleaning, errands, and delivery.Maintained close relations with all corporate company representatives and sales representatives.Created orders and special orders for customers.

• 

  Jax Bicycle Center

  Jun 2002 - Oct 2003

  Assistant Manager

  •Supervised employees (10 employees).•Assisted Owner and CEO with training, employment, payroll, scheduling, discipline, and termination of employees.•Organized and maintained Service and Sales Department.•Worked directly with vendors to ensure quality of product.

• 

  Albertsons

  Oct 2003 - Nov 2006

  •Assisted Group Store Director in projections and completion of corporate mandated assignments•Assisted Group Store Director in creation of schedules and in labor control•Ensured all federal government, state government, and corporate standards were upheld•Planned and lead weekly store sales meetings with department heads and key associates•Supervised daily operations for all departments within store•Ensured all company policies and procedures were being followed store-wide•Performed all duties of 3rd key person Show less

  • Grocery Manager

    Jul 2005 - Nov 2006

  • Assistant Manager

    Oct 2003 - Jul 2005
• 

  SAVE MART SUPERMARKET LTD

  Nov 2006 - Apr 2012

  Center Store Manager

  •Developed and implemented plans to attain sales and gross margin objectives and to reduce shrink•Trained, coached, and supervised associates for improved performance and safety•Communicated goals, objectives, policies, and procedures to associates•Determined labor coverage needs based on analysis of current and projected sales•Resolved customer relations issues and promoted a customer-focused approach to growth•Ensured customer service, product quality, availability, store cleanliness, and organization•Managed employees in all departments (30-40 employees at a time)•Performed all duties of 3rd key person Show less

• 

  Target

  Apr 2012 - May 2015

  • Drive profitable sales by overseeing the guest service and merchandising of five departments with sales totaling $47 million.• Directly manage a team of 6 department managers, 120 direct reports, and 187 total team members.• Maintain budget controls, such as payroll to achieve daily sales goals• Hold orientation, training, and roll outs of new programs to achieve department goals• Named Mentor for 15 executives in the US and Canada• Named District Resource (2013) for all Executives within my district. This role ensures proper follow-through of company initiatives, is responsible for challenging other Executives to better their business, and is a mentor to all executives.• Named District Trainer Sales Floor (in 2014 I added sales floor) for all new in role and position-to-position Executives. Show less - Drive sales by overseeing the guest service and merchandising of two to three departments with sales ranging from $2 - $9 million in a $45 million store.- Manage and coach a team that consists of 4 department managers, 84 direct reports, and 187 total team members.- Recruit, select, develop, and retain talented team leaders and team members- Act as leader on duty on a rotating basis, by responding to guest and team member concerns, opening and closing the store and ensuring all Target property and personnel are secure.- Ensure great service by interacting with guests and team members- Strive to achieve sales goals and maintain budget controls- Named District Trainer Hardlines (2013) for all new in role and position-to-position Executives. Show less

  • Executive Team Leader, Sales Floor

    May 2014 - May 2015

  • Executive Team Leader, Hardlines

    Apr 2012 - May 2014
• 

  Cintas

  Jun 2015 - now

  -Helped lead the company to 18% location growth.-Worked with management team to set 4 top line sales records in FY 2016.-Increased training and compliance by 42% in the branch.-Improved efficiency and reliability of service department.-Directly managed, interactively motivated, and developed a team of 15 sales and service representatives, working to contribute to a branch that does $4.5 million in annual sales.-Facilitated partner promotional development and actively maintained a pipeline of high quality candidates.-Managed the Service Department, while implementing appropriate Corporate and divisional policies and procedures.-Controlled budget of service department.-Actively engaged customer base to improve service and grow profitable sales.-Managed the vehicle fleet. Show less

  • Regional Service Manager

    Sept 2022 - now

  • General Manager - First Aid and Safety

    Oct 2016 - Sept 2022

  • Service Manager - First Aid and Safety

    Jun 2015 - Oct 2016