April Yates, SHRM-SCP

Experience

• 

  IHOP

  Mar 2005 - Oct 2020

  Maximized productivity by managing and monitoring office workflow and administrative processes. Significantly raised quality standards by working with functional leaders to identify improvements and implement corrective actions accordingly. Achieved cost savings and optimized resource allocation by monitoring budget and effectively utilizing operational resources. Drove organizational growth and success by liaising with senior management to develop and execute long-term corporate goals and objectives. Secured mutually beneficial contracts and agreements positively impacting company's bottom line by engaging with vendors, suppliers, and stakeholders. Elevated internal promotion readiness by 95% and employee retention rate by 90% through executing high-potential employee development program. Show less  Promoted to spearhead corporate training program and provide expert direction and training to senior leadership in critical issues impacting culture, people and guests; identified and developed training support staff including 6 direct report training managers along with 88 team trainers Collaborated in large-scale project implementation converting training to digital learning platform; improved training administration and training Effectively executed menu/procedural training rollouts at district management, general management and hourly levels; certified new District Managers and General Managers as well as monitored and followed up on store-level training progress Expertly set monthly training goals and planned and hosted meetings to ensure compliance with company, corporate and federal requirements; included in-person, video conference and email communication platforms Show less

  • Director of HR

    Mar 2018 - Oct 2020

  • Director of Training

    Jan 2016 - Mar 2018

  • Regional Trainer/Training General Manager

    Mar 2005 - Jan 2016
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  Harmons Grocery

  Oct 2020 - Aug 2023

  Director of People Support

  I oversaw the policies, activities, and staff of the People Department, ensuring legal compliance and alignment with the company's mission and strategy.I am passionate about creating and improving HR programs that support the development, engagement, and retention of Harmons' employees. Some of my achievements include implementing a new performance management system, reducing turnover by 15%, and launching a diversity and inclusion initiative. I also excel at building and leading teams, collaborating with cross-functional partners, and communicating effectively with all levels of the organization. My goal is to foster a positive and productive work culture that reflects Harmons' values and vision. I optimized day-to-day operations by offering strategic HR advice to store directors and executive leadership. Reduced paperwork and improved accuracy by digitizing performance management process through HRIS system. Enabled seamless accommodation processes by building and rolling out ADA / Religious Accommodation tracking system. Promoted safe and inclusive work environment by applying internal employee complaint reporting system for discrimination, harassment, and retaliation. Enhanced functionality and data-driven decision-making by restructuring HRIS system and integrating additional modules, such as Performance, Advanced Recruiting, Dashboards/Analytics, and Plan. Spearheaded team of three direct reports, including two generalists and one HRIS specialist to foster professional growth and achieve high-performance outcomes. Gathered valuable feedback and drove targeted initiatives for organizational improvement by carrying out two culture surveys, focused on DEI and other traditional aspects. Reduced 20 hours per week by introducing process efficiencies in FMLA management. Led DEI project team, championing initiatives focused on diversity, equity, and inclusion. Show less