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SHALU SINGH

SHALU SINGH

Intership

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location of SHALU SINGHLucknow, Uttar Pradesh, India

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  • Timeline

  • About me

    Customer Support Executive at Winds E Pvt Ltd

  • Education

    • NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

      -
      CCC

    • Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

      2019 - 2021
      Master of Business Administration - MBA Marketing & HR 6.85

      Activities and Societies: Dance Communication skill Must possess an excellent communication skill and an ability to convince othersMathematical skill Should have an ability to calculate and measureStrategic-thinking skill Ability to decide the marketing strategy and plan accordinglyAnalytical skill Ability to judge and research the current trend of the marketReasoning and analysing skills Must have a good reasoning skill and an ability to analyse the present situationProblem-solving skill Ability to solve… Show more Communication skill Must possess an excellent communication skill and an ability to convince othersMathematical skill Should have an ability to calculate and measureStrategic-thinking skill Ability to decide the marketing strategy and plan accordinglyAnalytical skill Ability to judge and research the current trend of the marketReasoning and analysing skills Must have a good reasoning skill and an ability to analyse the present situationProblem-solving skill Ability to solve a problem Show less

    • Central Board of Secondary Education

      2011 - 2013
      SSC ENGLISH, HINDI, MATHEMATICS, SCIENCE, SOCIAL SCIENCE, FOUNDATION OF IT t 8.0

    • Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)

      2015 - 2018
      Bachelor of Commerce - BCom Business/Commerce, General 8.33

      The Bachelor of Commerce (BCom) degree provides students with a wide range of managerial skills in all main areas of commerce and industry. This option provides a strong foundation in general business principles and the required accounting, marketing, economic, and quantitative skills.

    • Central Board of Secondary Education

      2013 - 2015
      HSC English, physical education, economics, business studies, accountancy, physical and health education 65.4

  • Experience

    • FABINDIA LIMITED

      Jan 2020 - Mar 2020
      Intership

      Summer Internship ProjectFab India - Lucknow, Uttar PradeshJanuary 2020 to March 2020ACADEMIC PROJECTS3 Months InternshipFabindia - Jan, 2020 - Mar 2020During my three-month internship at Fabindia from January 2020 to March 2020, I had the opportunityto develop a wide range of skills and work on various projects. One of my primary responsibilitieswas managing internal marketing programs aimed at increasing customer engagement. This involveddesigning and executing telemarketing and email campaigns. I also conducted extensive research,created presentations, and shadowed experienced employees while taking on clerical duties.Throughout my internship, I was able to hone my leadership and management skills by working closelywith the department manager, attending meetings with regional leadership, and participating in trainingseminars focused on various management topics. One of the highlights of my internship was gainingvaluable experience using POS and handling money regularly.In addition to marketing and management, my internship also exposed me to a range of otherresponsibilities such as talent management, interviewing, scheduling, reporting, and business writing.As a manager, I embraced the daily challenges with enthusiasm and dedication, completing daily andweekly projects on time and with great attention to detail.Overall, my time at Fabindia was a great learning experience that enabled me to grow both personallyand professionally. It was an excellent opportunity to work in a dynamic and challenging environmentand develop skills that will stay with me for the rest of my life. Show less

    • Winds E Pvt Ltd

      Nov 2021 - Oct 2022
      Customer Support Executive

      As a key member of the customer support team, it is essential to guide the professional developmentand training of representatives to enhance their skills and performance. Ensuring customer satisfactionand loyalty through effective problem-solving is of great importance, and resolving complex complaintsand issues is crucial in this regard. It is also important to generate comprehensive reports on customersupport metrics, team performance, and feedback, analyzing data to inform strategic decisions.Proactive service and support are necessary to ensure exceptional customer experiences consistently.It is imperative to set a high benchmark for quality and reliability to keep customers satisfied.Developing and implementing tailored solutions that address customer concerns and enhance theiroverall experience is also essential to meet their needs.Collaborating with senior management is necessary to develop and refine customer support strategies.Setting clear goals and metrics for success is crucial to achieving this. Reporting directly to seniormanagement on the department's achievements and challenges, and providing insights for continuousimprovement is also important.Strategic leadership and dedication to customer service are required to achieve significant improvementsin customer satisfaction and retention rates. It is necessary to maintain an in-depth understanding ofindustry trends and customer expectations, ensuring that the team is well-equipped to meet evolvingneeds. Upholding the organization's commitment to outstanding customer service is essential to reinforceits reputation as a leader in the industry. Show less

  • Licenses & Certifications