Richa Kulkarni

Experience

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  Tata Consultancy Services

  Aug 2007 - Aug 2008

  Assistant Systems Engineer

  > Developer (PLSQL and Informatica) warehousing project for implementation of Basel II norms for ABN AMRO> Offshore coordinator for data filtration issues – developer of PLSQL procedures for implementing filtration> Understanding functional framework of the Basel II warehousing project to enhance the data filtration process

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  Genpact

  Apr 2010 - Jun 2010

  Summer Intern (Operations Management)

  Operations Management - Development of a framework for Process Transition Management> Evaluation of as-is operations of managing a process transition project (from client side to offshore location)> Analysis of process operations to determine phases, metrics and best practices in a process transition project> Creation of customized transition toolkits to be used company-wide by transition managers to manage transitions

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  Times Group

  Feb 2011 - Oct 2012

  In the Times group, I worked as an internal consultant with the General Manager (Business & Commercial) on several cross-functional projects for operations excellence and bottom line enhancement – was awarded an annual appraisal rating of ‘Exceeds Expectations’ for my work.Key projects:> Spends analysis, standardization of procurement & material codification for Projects - Standardization of procurement process across 8 project sites - Comparison of buying efficiency and asset utilization across sites for benchmarking - Developed IT system (using MS Access & SQL) for interactive reports for analysis of procurement - Reduction in over-budgeting for projects from 25% to 10% by standardization and unit rate trend analysis> End-to-end procurement for the Media & Entertainment group company, Times Television Network (4 TV channels, 32 radio stations, Times Music) - Vendor analysis, price comparisons, end-user engagement for price approval requests> Developed a parametric model for formulation of the make or buy decision for Outsourced Printing - using procurement, financial and production data, in liaison with Production and Finance teams> Project on evaluation of digital printing of newspapers as an alternative to conventional offset printing - worked with vendors for the first completely digitally printed Times of India> Competition and market data analysis for new product launch Show less

  • Deputy Manager

    May 2011 - Oct 2012

  • Management Trainee

    Feb 2011 - May 2011
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  Net Distribution Services Pvt Ltd

  Jun 2013 - May 2014

  Ecommerce I Supply Chain | Merchandising at Lenovo

  As e-commerce coordinator, my work involves strategizing and executing sales action plans, ensuring 100% order fulfillment, managing merchandising for 5 product categories & weekly revenue forecasting and sales reporting.Key areas of responsibility:- Downstream supply chain (3 tier) planning for e-commerce for 100% order fulfilment and product replacement- Setting up of processes for minimizing stock outs, reducing delivery lead times and optimizing inventory & logistics costs- Merchandising to enhance sales & user experience: product range selection, content management & digital assets management- Responsible for end-to-end customer experience: web content, back end set up, order fulfilment, post sales support & returns- Creation of weekly sales dashboard, use of tableau for visualization & web analytics tools for analysis of sales data- Implementing targeted, affiliate, loyalty & database marketing strategies for customer acquisition & retention> Overall revenue growth rate (QoQ): 77%, premium product mix increased by 64% (higher profitability)> Brand website integration: Leveraging existing traffic to brand website for driving sales; 37% of overall traffic on an average> Strategic initiatives: Set up of employee purchase program module on the portal, Mobile Website beta, SiteCatalyst set up Show less

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  Flipkart

  May 2014 - Feb 2020

  Reliability Related− Logistics handshake systemisation and Real time visibility to improve Customer promise date breach− Integration of customer service escalations product with Logistics dashboard for visibility and efficientresolution of escalations− Net promoter score (NPS) improvement in Last mile based on customer feedbackCost Related− Outsourcing, Value Stream Mapping and Manpower plan for reduction in variable and fixed cost per shipment− Org structure design, Productivity based incentivisation platform for off-roll manpower, Span re-design− Consumables cost: Visibility into planning, distribution, reconciliation and inventory− Revamp of visibility and reconciliation processes to address Shrinkage at last mile and middle mile hubs− Large supply chain: E2E time and motion study in FC for productivity improvement (4% IPP improvement)Network Related− Multi-part Furniture fulfilment process design for category launch in 84 cities with cost and SLA guardrails− Successful launch and of pick up and deliver service for Large appliances in 9 cities (selection increase by 10%) Show less

  • Senior Manager

    Jul 2015 - Feb 2020

  • Manager

    May 2014 - Jun 2015
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  Apple

  Apr 2020 - Jan 2023

  Project Manager

  − Project Manager for design, development, deployment and adoption: - ‘Justified Sell Through’: Tool for automation of demand planning - ‘Time Dimension Modelling’: Tool for automation of scheduling critical supply chain activities involved in New Product Introduction (NPI events for product launches)− Promotions Planning: Mapping of Demand planning processes for events across APAC using SIPOC to identify best practices for cross-region adaptation and opportunities for improvement in efficiency and reliability Show less

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  P.B.Kulkarni Foundation

  Jan 2022 - now

  Director

  Strategic Philanthropy in Education: Collaborate on design, pilot, execution and improvisation of Flagship Bridge Financing initiative