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Macy MacDonald

Barista/ Barista Trainer

168 followers

Canada

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Timeline
About me
Marketing Coordinator at Royal Inland Hospital Foundation
Education
- Thompson Rivers University - School of Business and Economics
  2019 - 2023
- South Kamloops Secondary School
  2014 - 2019
  Activities and Societies: Soccer, Volleyball and Field Hockey, Peer Tutoring Graduated with my double dogwood, a year early, in 2019. Participated in multiple school sports and was involved in peer tutoring during my last year.
Experience
- Starbucks
  Apr 2019 - Jul 2021
  Barista/ Barista Trainer
  - Provided service with high accuracy and customer satisfaction including during high volume periods.- Orientated new employees on procedures, while providing individualized instruction to match personal strengths, background and learning style.- Supported highest standards of conduct and service to support company reputation while resolving any customer complaints.
- Mittz Kitchen
  Sept 2021 - now
  Server/Bartender & Supervisor
  - Supported guest experience by listening to guest needs and recommending options to meet requests.- Settled customer complaints and repaired issues to maintain optimal customer satisfaction.-Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.- Supervisor in charge of overseeing and delegating work to staff.
- Fallsway Marketing & Media
  Apr 2023 - Aug 2023
  Sports Marketing Intern
  Responsible for creating and sharing real-time social media content for sports teams.
- Royal Inland Hospital Foundation
  May 2023 - now
  Responsible for supporting marketing initiatives and assisting with event coordination.
  - Marketing and Communications Coordinator
    Aug 2023 - now
  - Special Events Assistant
    May 2023 - Oct 2023
Licenses & Certifications
- Serving It Right Certification
  Responsible Service BC
  Jul 2021
- Transportation Endorsement
  WorkSafeBC
  Dec 2020
- Level 1 First Aid
  WorkSafeBC
  Oct 2020
Honors & Awards
- Awarded to Macy MacDonald
  Dean's List - Jan 2023
- Awarded to Macy MacDonald
  Dean's List - Jan 2021 Dean's List recipient, placing myself in the top 20% of undergraduate students enrolled full time in the BBA program, receiving a GPA of 3.5 or higher.