Taqi Tabish Chhapra

Experience

• 

  Global Communication Solutions

  Nov 2007 - Aug 2008

  Customer Service Representative
• 

  Call Center Technologies, Inc.

  Sept 2008 - Aug 2011

  Verification Manager
• 

  RSP

  Aug 2011 - May 2015

  Project Management Team Lead

  Summary: Dynamic and results-oriented professional with a proven track record in leading project management teams within the content writing industry. Skilled in managing a team of project managers to effectively communicate with clients, coordinate with content writing teams, and ensure the timely delivery of required content. Adept at fostering positive client relationships and driving project success through strategic planning and team collaboration.Key Responsibilities:• Managed a team of project managers, overseeing their efforts to communicate with clients and coordinate with content writing teams to deliver required content.• Acted as the primary liaison between clients and internal teams, ensuring clear understanding of project requirements and facilitating smooth communication throughout the project lifecycle.• Developed and executed project plans, defining objectives, timelines, and deliverables to guide project managers and content writing teams towards successful project completion.• Conducted regular team meetings to review project progress, address challenges, and provide support and guidance to project managers in client interactions.• Collaborated closely with internal departments such as quality assurance and editing to maintain content quality standards and meet client expectations.• Proactively identified and addressed project issues or conflicts, leveraging problem-solving skills to mitigate risks and ensure project success.• Utilized project management tools and software to track project progress, allocate resources effectively, and analyze project metrics for continuous improvement. Show less

• 

  Ibex

  Jan 2015 - Jan 2016

  Senior Customer Support Representative (Square Trade)

  • Serve as a senior member of the customer support team, specializing in handling warranty-related inquiries, claims, and escalations.• Lead by example in delivering excellent customer service, ensuring that warranty-related issues are addressed promptly, accurately, and with empathy.• Collaborate closely with cross-functional teams including claims processing, technical support, and sales to resolve customer issues and ensure a seamless customer experience.• Mentor and coach junior customer support representatives, providing guidance on warranty processes, product knowledge, and customer service skills.• Analyze warranty-related metrics and customer feedback to identify trends, patterns, and areas for improvement, and make data-driven recommendations to enhance service delivery.• Act as a liaison between customers and internal teams, advocating for customer needs and preferences to drive product improvements and service enhancements.• Contribute to the development and implementation of warranty support policies, procedures, and training materials to ensure consistency and effectiveness across the organization. Show less

• 

  DIGITEMB

  Jan 2015 - Jan 2015

  Senior Customer Service Representative
• 

  RSP

  Jan 2016 - Jan 2017

  Project Management Team Lead

  Summary: Dynamic and results-oriented professional with a proven track record in leading project management teams within the content writing industry. Skilled in managing a team of project managers to effectively communicate with clients, coordinate with content writing teams, and ensure the timely delivery of required content. Adept at fostering positive client relationships and driving project success through strategic planning and team collaboration.Key Responsibilities:• Managed a team of project managers, overseeing their efforts to communicate with clients and coordinate with content writing teams to deliver required content.• Acted as the primary liaison between clients and internal teams, ensuring clear understanding of project requirements and facilitating smooth communication throughout the project lifecycle.• Developed and executed project plans, defining objectives, timelines, and deliverables to guide project managers and content writing teams towards successful project completion.• Conducted regular team meetings to review project progress, address challenges, and provide support and guidance to project managers in client interactions.• Collaborated closely with internal departments such as quality assurance and editing to maintain content quality standards and meet client expectations.• Proactively identified and addressed project issues or conflicts, leveraging problem-solving skills to mitigate risks and ensure project success.• Utilized project management tools and software to track project progress, allocate resources effectively, and analyze project metrics for continuous improvement. Show less

• 

  Arthur Lawrence

  Jan 2016 - Jan 2016

  Senior Consultant

  • Serve as a strategic advisor to clients in the legal industry, providing expertise in call center operations, client communication strategies, and process improvement initiatives.• Lead a team of call communication specialists, providing guidance, coaching, and support to ensure exceptional service delivery and client satisfaction.• Develop and implement customized communication solutions tailored to meet the unique needs and objectives of each client, optimizing call center performance and efficiency.• Collaborate with internal stakeholders including sales, marketing, and IT teams to identify opportunities for innovation and service enhancement, driving continuous improvement initiatives.• Conduct regular performance evaluations and quality assurance assessments to monitor team performance, identify areas for improvement, and implement corrective actions as needed.• Act as the primary point of contact for clients, fostering strong relationships and serving as a trusted advisor in addressing their communication challenges and needs.• Analyze call data and metrics to track key performance indicators, identify trends, and make data-driven recommendations for process optimization and performance improvement. Show less

• 

  Salsoft Technologies (Pvt) Ltd

  Jan 2016 - Jan 2016

  Project Manager

  • Successfully managed multiple software development projects simultaneously, overseeing project scope, timelines, and budgets to ensure on-time and within-budget delivery.• Led cross-functional teams of developers, designers, and QA engineers, fostering collaboration and communication to drive project progress and achieve project milestones.• Acted as the primary point of contact for clients, maintaining regular communication to understand project requirements, address concerns, and provide updates on project status.• Utilized project management tools such as Jira or Trello to track project progress, manage tasks, and report on key metrics to stakeholders.• Implemented Agile methodologies to enhance project efficiency and adaptability, conducting daily stand-up meetings and sprint retrospectives to continually improve team performance.• Conducted risk assessments and mitigation strategies to proactively address potential project challenges and ensure successful project outcomes.• Collaborated with internal departments including sales, marketing, and product management to align project goals with overall business objectives. Show less

• 

  Perfecent

  Jan 2017 - Jan 2017

  Project Manager

  • Successfully managed multiple software development projects simultaneously, overseeing project scope, timelines, and budgets to ensure on-time and within-budget delivery.• Led cross-functional teams of developers, designers, and QA engineers, fostering collaboration and communication to drive project progress and achieve project milestones.• Acted as the primary point of contact for clients, maintaining regular communication to understand project requirements, address concerns, and provide updates on project status.• Utilized project management tools such as Jira or Trello to track project progress, manage tasks, and report on key metrics to stakeholders.• Implemented Agile methodologies to enhance project efficiency and adaptability, conducting daily stand-up meetings and sprint retrospectives to continually improve team performance.• Conducted risk assessments and mitigation strategies to proactively address potential project challenges and ensure successful project outcomes.• Collaborated with internal departments including sales, marketing, and product management to align project goals with overall business objectives. Show less

• 

  HashOne Digital (Pvt.) Ltd

  Oct 2017 - Sept 2019

  Business Unit Head and Partner

  • Lead the strategic direction and overall performance of the business unit, driving revenue growth and profitability through effective business development initiatives and client relationship management.• Spearhead the development and execution of business plans, identifying market opportunities and leveraging industry trends to expand service offerings and capture new business.• Cultivate and maintain strong partnerships with key clients, serving as a trusted advisor and collaborator to understand their needs and deliver tailored software solutions that drive business value.• Oversee the recruitment, development, and performance management of a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.• Collaborate with cross-functional teams including sales, marketing, and product development to ensure alignment of business strategies and deliver seamless customer experiences.• Drive operational excellence by implementing best practices, optimizing processes, and leveraging technology solutions to enhance productivity and efficiency.• Monitor market dynamics and competitor activities, conducting market analysis and industry research to identify emerging trends and capitalize on growth opportunities. Show less

• 

  Tafsol Technologies

  Sept 2019 - now

  Taqi Tabish Chhapra - Visionary IT Business Leader, Cofounder and CEO Tafsol TechnologiesElevate your business to new heights with Taqi Tabish Chhapra, the dynamic Co-Founder and CEO of Tafsol Technologies. A seasoned professional in the Information Technology Services industry, Taqi brings a wealth of expertise in providing easy solutions to complex problems in the IT realm.About Taqi:As the driving force behind Tafsol Technologies, Taqi has established an impressive track record in Building Solutions, Customer Service, Technical Support, and Project Management. His visionary leadership is underscored by a solid foundation & continuous learning in Computer Science & Latest IT Tech, augmented by certifications in latest Project Management techniques.Core Expertise:Building easy IT Solutions for Complex Client Problems.Tafsol Technologies - A Trailblazing Digital Agency:Under Taqi's visionary leadership, Tafsol Technologies has evolved into multiple award-winning digital agency, ranking among the top freelancers globally. Services Offered:Tafsol Technologies excels in delivering a spectrum of digital services, from logo and graphic design to web and mobile development, enterprise solutions, and ERP/CRM software. Taqi's team ensures a comprehensive approach to optimize every aspect of your digital presence.Global Impact:With clients served in 42+ countries and a client satisfaction rate of 100%, Tafsol Technologies, led by Taqi, has become a trusted partner for businesses worldwide. The company's contribution to WordPress and awards by Clutch.co and The Manifest further solidify its global standing.Why Choose Taqi & Tafsol:- 500+ Years of Accumulated Team Experience- 1000+ Satisfied Clients- 5 Star Rated Profile Across Platforms- Multilingual Project Managers- Offices in Karachi Pakistan, and Dubai, UAE with coordinated presence in USA&UKJoin Hands with Taqi for Exceptional Results Show less

  • Co-Founder & CEO

    Sept 2019 - now

  • Director

    Sept 2019 - now