
Quanisha Morrow, MS, GSP
Customer Service Specialist

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About me
Associate Manager, Employee Relations at The Walt Disney Studios
Education

Indiana University Bloomington
2012 - 2016Bachelor of Applied Health Science Community HealthActivities and Societies: Indiana University Marching Hundred (August 2012- January 2014), S.T.E.M Scholar (August 2012- May 2013), Atkins Living Learning Center (August 2012- May 2014), Habitat for Humanity- Publicity Committee (August 2012- May 2013), Peer Advising Assistant with the IU GROUPS Program (January 2013- May 2016), Living Learning Center Collaboration Group (January 2014- May 2014), Zeta Phi Beta, Delta Epsilon Chapter- Secretary (November 2015- May 2016)

Indiana University Bloomington
2019 - 2020Master of Science - MS Safety Management
Indiana University Bloomington
2018 - 2018Graduate Certificate Safety Management
Experience

CVS Pharmacy
Aug 2014 - Jul 2016Customer Service SpecialistOperated cash requester systems, processing cash, check and credit cardtransactionsPriced merchandise, inventoried supplies, and stocked and replenished goodsas neededCommunicated with customers about issues, questions and comment both inperson on over the phoneAssisted customers with sales and knowledge of store products

The Hannah Center, Inc.
May 2016 - Aug 2016Residential InternServed as supervisor/ overnight resident assistant of up to 15 expecting mothers in maternity home, handling issues while on call including investigating and reporting accidentsProvided prenatal and parenting education to mothers on car seat safety, safe sleeping, healthy eating and other topics essential to new parents Assisted in transition out of center including, connecting women to housing assistance, SNAP/TANF, and additional support services Managed program that rewarded mothers who participated in education and training, with additional materials, toys, and clothing for childrenInventoried donated supplies, reviewed records, and answered phone and emails Show less

Eskenazi Health
Jul 2016 - Aug 2020Community Health WorkerServe as departmental trainer for new/ existing Community Health Workers for the diabetes programAssisting in pandemic response by conducting pre-screening on patients for COVID- 19 and the delivering of food boxes and other essential items for discharged patientsAssist with program development, implementation, and evaluationManage and assess a caseload of up to 100 medium to high-risk diabetic patientsCoordinate need-based visitation schedule to assist in addressing health barriersConduct social and environmental needs assessments in patient home settings and other appropriate healthcare facilitiesProvide chronic disease education, training, and coaching to introduce or improve the coping skills of patients and caregiversManage data entry into the electronic medical record and audit for accuracyEngage with community partners and stakeholders to make appropriate referrals for patient services Serve as a liaison between hospital system and short- term respite facility to ensure safe transitionCompleted the Supervisor Series through Eskenazi Health Institute Show less

Gene B. Glick Company
May 2017 - Sept 2017Pool ManagerMonitoring/ foot patrol of interior and exterior areas of swimming pool and surrounding areasEnforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistanceCheck chlorine level, PH level, and water temperature, and record in Pool Records Book and report to maintenance officer if water chlorine level and/or PH level are not within specificationsDocument and report incidents

Zeta Phi Beta Sorority, Inc. - Upsilon Omega Zeta
Jun 2018 - Jan 2024Secretary and Social Action ChairDedicated to the development and fostering of social action initiatives in an effort to provide awareness about social issues and engage individuals in societal mattersAssisting in the development and implementation of public health and social action efforts in the communityRecord/ document the proceedings of the sorority and taking minutes at each meetingMaintaining current calendar of chapter events Handling all correspondences for the chapter

CVS Pharmacy
Oct 2019 - Dec 2021Pharmacy TechnicianMaintaining pharmacy and patient safety by adhering to infection- control procedures, policies and regulations Receive and store incoming inventory, verified quantities against invoices, and check for outdated medicationsProperly prepare, fill, and dispense prescriptions Assist with insurance claims processing to ensure patients scripts are covered

The Walt Disney Company
Sept 2020 - nowAssociate Manager, Employee Relations
Oct 2021 - nowSenior Health and Safety Specialist (COVID project)
Sept 2020 - Oct 2021
Licenses & Certifications

Certified Pharmacy Technician (CPhT)
Indiana Board of PharmacyOct 2019- View certificate

COVID-19 Contact Tracing
CourseraSept 2020 
Graduate Safety Practitioner
Board of Certified Safety ProfessionalsFeb 2021
Cardiacpulmonary Resuscitation (CPR)
American Heart Association
OSHA 10 Hour- General Industry
US DEPARTMENT OF LABOR OSHAJun 2020
Certified Community Health Worker
INDIANA COMMUNITY HEALTH WORKERS ASSOCIATION INC
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