Audrey SEGUIER

Experience

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  Electronic Data Systems

  Jan 2007 - Jan 2008

  Project Analyst for AIRBUS FRANCE – Engineering, Procurement, Customer Services.Proposal for the definition of a service center managing both the communities and the content management (e-room, share folder, fts, wiki). Analysis and proposals on improvement of processes and methods, Activity clipping, rationalization, capitalization and industrialization, Team organization, Quality management. Information Specialist for FRANCE TELECOM – Network and Information System.Third Party Application Maintenance (correction & evolution) on the Document Management System. This system builds and publishes documents from various application data. Level 3 support Large problem solving Improvements proposals

  • Project Analyst

    Jan 2008 - Jan 2008

  • Information Specialist

    Jan 2007 - Jan 2008
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  HP

  Jan 2009 - Jan 2015

  Change Service Line Manager for AIRBUS – Back Office Operations.Responsible of the entire change activity on the SAD contract (~1000 changes per month).Servers, Applications & Databases contract provided a support on production to Airbus in 3 countries. Strategy definition to reach goals in term of quality, delay and costs, Processes optimization and communication management of these processes, Accountable for performance and service quality (OLA), Dashboards implementation, Change management billing supervision, Cost efficiency optimization, Customer senior managers escalation management, Customer priority requests management, Team management (6 Change Managers, 11 Change Coordinators locally and 13 in India), Offshoring level improvement to 80% of the change volume done from India ; customer focal point remained in local. Reversibility: knowledge transfer on top of the service delivery, keeping the same performance. Show less Change Manager for AIRBUS – Back Office Operations.Ensure the global coherence of the changes on the SAD contract. Customer focal point for all information on requests and escalations, Management of ~200 change requests per month, Weekly review of all ongoing changes (CAB), Negotiations of closures with the customer (impact on performance and billing), Check and validation of the changes then routing to the appropriate groups, Overall supervision of the changes across their entire lifecycle, Process advisor on rules to apply, responsible for process appliance by all contributors. Show less

  • Change Service Line Manager

    Jan 2013 - Jan 2015

  • Change Manager

    Jan 2009 - Jan 2013
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  Hewlett Packard Enterprise

  Dec 2015 - Nov 2016

  Responsible of the changes requests on the HR Digital Program – Release 1HR Digital Transformation Program (PULSE) is the implementation of Workday and Cornerstone solutionManagement of 50 change requests in 6 months Handle the change request workflow (without industrialized tool) and the associated communication Supervise all the change requests throughout the entire lifecycle• Acknowledge new requirement from customer• Build the qualification with the technical analysis from teams, the scheduling and the quotation• Follow-up the implementation in term of activities and planning• Close and invoice change request Negotiate/Challenge partner in term of planning and workload Maintain all change requests documents Define/Maintain the change request management process and its appliance Organize/Present weekly review of all ongoing changes (CAB) Show less Contribute to AIRBUS Global Email Service RfP answer as account team. Establish and maintain the working relationship between the account and the pursuit team Identify and analyze the client’s requirements in order to identify the solution Participate in the construction and customization of solutions based on customer needs Contribute to design the future delivery model Work closely with Subject Matter Solutioning Experts Assure the quality of the deliverables Lead the Due Diligence, part visible by the customer Manage all the communication with the customer Review completely the technical solution and the global consistency of the answer Review the cost matrix Participate in the oral presentation of our solution to the customer Write part of the contract (SOW, quality plan, …) and review all the technical appendixes of the LOSC Show less

  • Change Request Manager on Airbus HR Digital project

    May 2016 - Nov 2016

  • Support to Pursuit team

    Dec 2015 - Apr 2016
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  DXC Technology

  Jan 2017 - Aug 2019

  Account Delivery Manager for AIRBUS Defense and Space France and Airbus OneWeb SatellitesEnd-to-end accountable for the sold service and the delivery of the projects portfolio within time, cost and quality• Redefine the governance and clarify roles and responsibility• Put in place a proper communication to the account senior management and the account sales team• Drive a diverse team of employees and suppliers to deliver the service• Service owner responsible for meeting SLA• Ensure customer satisfaction• Escalation management• Financial management : Provide and commit on financial forecast (revenue and costs), drive customer invoicing• Contribute to stability and growth of the margin for the service provided by ensuring YOY cost reductionAccount Run Leader for SAP HEC contract. This contract provide SAP infrastructure to AOS• Define, document and communicate processes (escalation process, change request process)• Setup regular (internal and external) meeting to follow-up the activity• Assess the financial part and put costs under controlProgram Manager: SAP ME impl. / enhancement projects and Deployment of ITSM solution (iTop) projects• Ensure compliance with the standard PM processes and tools • Supplier management• Crisis management Show less

  • Account Service Leader - Apps Service for Airbus

    May 2018 - Aug 2019

  • Account Delivery Manager

    Jan 2017 - May 2018
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  Hewlett Packard Enterprise

  Jan 2017 - Jul 2017

  Account Service Manager

  Lead an internal transversal initiative called ‘SharePoint rationalization’ in order to have One Single Platform for Airbus account which is now used by more than 400 people. Define a common structure for each contract and a consolidated view for Governance, Processes, Security, Projects Coordinate the migration of more than 30 SharePoints including clean-up and re-organization Define access groups to manage permissions and restrictions

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  Conception VOYage en FAMille

  Sept 2019 - Jan 2023

  Fondatrice VOY@FAM®

  Riche de mon expérience de voyage avec ma fille, j’ai eu envie de partager toutes ces informations et en faire bénéficier d’autres familles.J’ai crée la société conception VOYage en FAMille sous le nom d'enseigne VOY@FAM®.Je conçois des programmes personnalisés de visites et d’activités lors de voyages en famille dans les capitales européennes. Les guides sur-mesure sont adaptés à l’âge des enfants et aux centres d’intérêts de la famille.Avec la crise sanitaire, partir à l'étranger est compliqué alors pour continuer d’accompagner les familles dans leurs sorties et activités plus locales, j’ai crée des parcours ludiques.En 2021, je propose des jeux de piste en plein air pour les enfants de 6 à 11 ans afin de (re)découvrir les plus beaux villages d'Occitanie. Show less

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  Tessi

  Jan 2023 - now

  Support Applicatif - Service Relation Clients Owlink

  • Support client sur le logiciel Owlink (logiciel pour les assurances/mutuelles) et les services associés, avec des analyses métiers détaillées• Gestion des tickets clients : ouverture, avancement (outil JIRA)• Assistance au client lors des installations de nouveaux modules, montées de version, recette• Formations utilisateurs et paramétrage auprès des clients sur le logiciel Owlink et les services associés,• Documentation du logiciel et des services associés,• Collaboration avec les autres équipes (support technique, ISR, exploitation, architecture fonctionnelle, fabrication, recette) lors des escalades d'incidents et lors des demandes d'évolution du logiciel et des services associés Show less