Armin Velasquez

Experience

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  Aguas Araucanias S.A.

  Apr 2000 - Feb 2004

  Software Engineer

  In charge of the analysis, design and implementation of computer systems over existing and new processes, understanding the business functions to be processed, optimized and be able to implement computationally technologically. Billing systems, payment system, inventory control and human resources management system, all implemented in Visual Basic and Oracle DB engine 8 / 9i.

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  Clinica Alemana de Santiago

  Mar 2004 - Nov 2006

  Software Engineer

  One of the most prestigious private clinics and Latin America.Participated in the implementation of RIS/PACS by AGFA in the clinic, ensuring full integration and operation with the existing Information Systems. Directly involved in the integration architecture, test & QA and training. (April 2004 – May 2005).Participation in the design and generation of a Tele-radiology solution for various external customers (Clínica Punta Arenas, Facklands Islands and Clínica Alemana deTemuco).Monitoring the implementation of departmental HR systems and Pavilions. Analysis, planning, job control and certification of deliverables of suppliers. Show less

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  Agfa Healthcare

  Nov 2006 - Dec 2011

  Manages the IT Support Area for Bolivia, Chile and Peru with the directly responsibly over 20 clients with RIS / PACS solutions.Responsible for leading a team of 12 engineers in achieving objectives and targets associated with the area of support (KPIs). Reviewing its growth plans career through technical training associated with AGFA products as social and personal education (soft skills).Performing and leading preventive maintenance plans of the installed base, and managing corrective actions in case of incidents with the aim of provide quick solutions to achieve a high level of customer satisfaction. Responsible for a help desk for Latin America and the Caribbean for about 40 customers. General support in Latin America Coordinator supervising escalation and resolution of incidents with engineers in the US and Europe.Created and applied productivity and performance indicators (KPIs) in the local support team based on ITIL methodology (2010). In this way it was possible to objectively measure performance and achieve the goal set in the proposed deadline. Designed and supervised a preventive maintenance plan of the entire installed base solutions. Achieving performed every year maintenance plans and improvements customers committed reducing the amount of incidents associated software obsolescence. Show less Responsible for the implementations of following RIS/PACS projects: Hospital Base Valdivia (HBV): RIS/PACS solution of USD$1.200.00 that provide digital diagnosis to the all Health network in the Los Lagos Region. (May 2007 – April 2008)Hospital Clínico Universidad de Chile: Upgrade and technologic change platform from windows to Solaris-Oracle, USD$900.000. (May 2008 – February 2009)Clínica Antofagasta: RIS/PACS solution of USD$750.000 at the main private clinic in northern Chile. (September 2008 – June 2009)Hospital del Trabajador de Santiago, Hospital Clínico Universidad Católica, Clínica UC San Carlos de Apoquindo: in charge of implementing branch projects and dealing with preventive and corrective actions. Show less

  • IT Support Manager Chile

    Sept 2009 - Dec 2011

  • Project Manager

    Nov 2006 - Sept 2009
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  Agfa

  Dec 2011 - Nov 2014

  IT LATAM Regional Support Manager

  Responsible for the business continuity of the installed base in over 60+ solutions RIS / PACS in Latin America and the Caribbean. Leads both, corrective and preventive maintenances Plans in order to achieve the customer satisfaction. Actively participates in the evaluation and resolution of incidence with the support engineers (Field Technical Engineers). Responsible for the AGFA Help Desk in Latin America and the Caribbean managing service levels through internal quality indicators and satisfaction surveys (20 people, FTEs and local managers). In charge of the service contracts of customers in Chile, ensuring that SLAs (service level agreement) are met. Actively works with the business division of AGFA, collaborating with the business and technical proposals of RIS/PACS solutions according customer’s needs. Actively works with the business division of AGFA, collaborating with the business and technical proposals of RIS/PACS solutions according customer’s needs.As Regional Manager I was able to achieve a strong and effective support network with the teams from different countries (FSE & Local Managers), by encouraging the concept of unity and team work, constant communication and committing to the difficulties of the others in order to increase local and regional productivity.Increased low indicators of quality of service support, achieving to meet and even exceed metrics of productivity and performance support for two consecutive yearsReduced by 10% for 2014 the cost of third-party contracts allowing saving money for the company. Show less

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  JEJ Ingeniería SA

  Jan 2015 - Jul 2016

  Ingeniero Planificación y Control de Proyectos Mineros

  Main responsibilities:-Tracking and control of project status (time, cost and performance).-Preparation and presentation of monthly report results to Stakeholders.-Desviations control, both for costs and time, warning about potential risk of delays and promoting mitigation plans development.-Prepared cost dashboards, with performance indicators linked to the budget and schedule: Original Budget, Approved Budget Change, Committed, Actual, Trends, Forecast.-Economic S curve comparison: real vs. expected. Show less

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  Sourcing

  Jul 2016 - Nov 2019

  Senior Engineering

  Providing consulting services in contracts optimization in Codelco division (Chuquicamata, Minister Hales and Radomiro Tomic). Aiming at the creation of value in its productive processes and continuous improvement of service, maintenance and operation contracts.We have managed renegotiate maintenance and operation contracts, lowered costs by 20%

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  Siemens Healthineers

  Nov 2019 - now

  Area Service Manager