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Paul Martin

Paul Martin

Technical Customer Service Representative

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location of Paul MartinGreater Glasgow Area

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  • Timeline

  • About me

    Site Reliability Engineer at Ideagen

  • Education

    • Glasgow College of Nautical Studies

      2005 - 2007
      HND: Computing - Technical Support Information Technology A

      Attatined a Grade A in HND: Computing & Technial Support, throughout the course I also covered Cisco for sections 1-3

    • Turnbull High

      2000 - 2005
      High School

    • Glasgow Caledonian University

      2009 - 2010
      Bachelor's degree Network and System Administration/Administrator

  • Experience

    • Capita

      Apr 2008 - Sept 2015
      Technical Customer Service Representative

    • TenTel Ltd

      Sept 2015 - Sept 2017

      • Product and Billing Manager

        Jan 2017 - Sept 2017

      • Senior Technical Consultant

        Sept 2015 - Jan 2017

    • Ideagen

      Nov 2018 - now

      • Site Reliability Engineer

        Jun 2023 - now

      • Junior Site Reliability Engineer

        Jan 2022 - Jun 2023

      • Level 2 Support Team Leader

        Feb 2021 - Jan 2022

      • Level 2 Support Engineer

        Mar 2019 - Feb 2021

      • Application Support Engineer

        Nov 2018 - Mar 2019

  • Licenses & Certifications

    • AWS Certified Solutions Architect – Associate

      Amazon Web Services Training and Certification
      Apr 2023
      View certificate certificate