Jadacus Santos

Experience

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  Best Buy

  Jan 2016 - Dec 2018

  Sales Lead

  Managing and handling high volumes of customer interactions related to technology issues and solutions. Staying current on product knowledge is crucial to effectively selling features and benefits that align with consumer goals, and I have consistently demonstrated this capability. Additionally, I prioritized educating customers on product features to ensure minimal customer regret and increase overall satisfaction. Managing and mentoring employees is a key strength of mine, having managed 3-5 employees on a daily basis, including coaching and mentoring on selling strategy and product knowledge. In my previous roles, I have been responsible for day-to-day store operations, dealing with back office activities, floor sales, and customer solutions. Show less

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  Comcast

  Feb 2018 - Feb 2019

  Sales Specialist

  Managing and handling customer accounts, attention to detail to accurately manage computer layouts and codes, ensuring that customer accounts are set up and maintained properly. Strong communication skills, to ask discovery and open-ended questions to identify the best plan that fits the customer's needs and issues, resulting in positive customer feedback and increased customer loyalty. Having performed inventory responsibilities such as inventory counts, restocks, and organization among proper inventory room and protocol. Show less

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  Gucci

  Apr 2019 - Mar 2021

  Production Coordinator

  Managed and organized 2000+ SKUs at a standalone Gucci pop-up store, overseeing warehouse operations and providing basic training on product location. Leveraged email communication to collaborate with team members across nationwide and worldwide locations. Utilized Excel spreadsheets to manage inventory and facilitate transfers between locations. Expedited product flow by preparing show floor with new or improved merchandise. Trained employees on new layouts and safety protocols in the warehouse, ensuring excellent customer service. Supported floor tasks, offering expert product knowledge and exceptional customer service. Show less

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  Marc Jacobs

  Oct 2022 - Dec 2023

  Client Advisor/Visual Lead

  As a skilled professional in retail, my experience includes effectively managing customer interactions and clienteling to optimize sales revenue. I excel at managing the store floor to meet company standards for visuals, cleanliness, and procedures for client conversions. My inventory management skills are exceptional, enabling me to minimize loss and maintain loss prevention. I possess strong coordination abilities, which allows me to work effectively with the sales team to drive sales while ensuring that clients are informed about product knowledge and asked open-ended questions to maximize client retention. Additionally, I am responsible for preparing weekly reports to the visual team about product placement and new collection placement. Show less

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  Zadig&Voltaire

  Sept 2023 - Dec 2023

  Supervisor
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  SWAROVSKI

  Dec 2023 - Dec 2024

  Assistant Store Manager
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  Versace

  Dec 2024 - now

  Senior Sales Supervisor/ASM
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  David Lerner Associates, Inc.

  Jan 2025 - now

  Investment Consultant