Cristian Terhesiu

Experience

• 

  Dell Technologies

  Feb 2009 - now

  The role involves designing and driving growth strategy that aligns to both Dell and KIOXIA business goals through improving Compute products profitability with focus on component attach rates and upsell. It also focuses on raising awareness on technology advancements both internally and externally through customer events and strengthening the relationship between Dell and KIOXIA executives.• Formulate, organize and monitor inter-connected projects to grow KIOXIA (Toshiba) & Dell Compute attach rates• Decide on suitable strategies and objectives to achieve revenue growth objectives• Lead and structure virtual project teams to enable KIOXIA program objectives and Coordinate cross-program activities with Compute COC, Sales, Marketing & Channel teams• Develop and control deadlines, budgets and activities with Dell and KIOXIA Alliance teams• Be the go-to person and specialist for KIOXIA Products/Assets and Assume responsibility for engaging and enabling (training) of sales/specialist community• Assess program performance and aim to maximize ROI on target TRU/Attach programs (Scorecards)• Drive target technology growth on SSD/NVME and prepare reports and business reviews for both Dell and KIOXIA Alliance executives Show less The role involves implementing Global GTM strategy in EMEA. Act as a Regional Leader for Account Planning, Tiering, AMO and X-Segment programs. Tailor global programs to regional needs. Drive better integration and transformational thinking through Account Growth Labs. Ensure proper tiering to drive compliant coverage and account prioritization. Own Medium Business (MB) sales portfolio readiness for Western Europe. • Regular updates in front of EMEA Sales Leadership - Aongus Hegarty’s direct reports• Lead in country operational SSP team members in implementing the mentioned programs• Provide quarterly feedback on team member performance and propose improvement measures• Regular updates and trainings with EMEA country SSPs• Biweekly calls for Account Planning Governance and GTM Data Governance• Biweekly calls with Global Account Planning team• Regular interlock with Global GTM team on Tiering and Addressable Market Opportunity (AMO) during calibration windows• Weekly interlock with WER MB Sales leaders• Daily MDG submissions resolution tracking• SFDC compliance reports on Account Planning execution and Account Planning quality metrics• Driving AMO Calibration progress Show less The role involves acting as an interlock between CBS Tech Support and eServices organizations with focus on reducing customer effort. Drive Voice of Tech(VOT) improvements on dell.com/support and raise visibility of dell.com/support capabilities.• Regular interlock with online stakeholders (mostly eServices and Marcom); • Regular updates/meetings on eServices programs (represent CBS OE point of view and inputs);• Focus on: MSE, Contact Reduction, ODE, Infrastructure, Content;• Regular updates on defects;• Regular Reporting on SFR, Deflection, Visitors;• Analyze impact of online changes to Call Volumes, Offline CSAT, NPS;• Bring up for discussion improvement opportunities (both capabilities and processes, and both online and offline. Examples: Simplify Phone number structure; add Online lifelines into Call Flow); • Raise visibility of online infrastructure to the agent population and TS execs;• Increase program visibility between all stakeholders (Example: Marketing comms in line with Tech Support and eServices capabilities). Show less The role involves sustaining and developing projects within Knowledge Management field, tying in with IT and Business Analytics teams to provide measurable results of Knowledge being shared, for the Commercial business side- Knowledge Management tool governance. Designing content templates, user roles, and organizational audiences.- Training delivery for new content authors on style guide usage, content placement, and tool usage.- Coordinating content migration strategy for newly Merged or Acquired companies- Coordinating NPR(New Product Readiness) content strategy- Managing Knowledge Management SharePoint Site Collection- Coordinating content optimization strategy with Marketing, Quality and External Vendor teams;- Manages global authoring teams from the functional point of view- Participating in the creation of the Business Requirements Document for Oracle Knowledge implementation - Representing the business in UAT testing for freshly implemented Oracle Knowledge system. Show less Main activities and responsibilities:- Developing relationship with customers;- Providing technical support and Customer service;- Taking ownership on customer's cases until they were successfully solved;- Maintaining a high Customer Experience rate;- Generating revenue by satisfying customer's needs;- Sharing acquired knowledge with colleagues. - Helping new hire colleagues to integrate and use right tools and processes. - Ensuring a good working relationship with Level 2 agents and TLs. Show less

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