Sreedip Kumar Mitra

Experience

• 

  ITC Hotels

  Aug 2004 - Jan 2006

  Captain

   Supervising & coordinating the entire Thai restaurant with other Captains Meeting guest’s requirement and providing them 5 Star Service as per hotel standards. Responsible for any V.I.P Guest handling as a valet service coordinator Handling guest complains and worked as a Liaison coordinator

• 

  Spicejet Limited

  Jan 2006 - Feb 2007

  Airside Supervisor

   All sort of job related to Ground operation except engineering.  Supervising ticketing, check in counters, departure to ensure satisfaction of passengers. Supervising and coordinating all problems related to station based customer relations. Load and trim and supervising ramp activities. Handling the entire accounts of Kolkata station.

• 

  IndiGo (InterGlobe Aviation Ltd)

  Feb 2007 - now

  Airport Operations Manager

   To ensure functioning of Safety, Security and Quality system within the area of responsibility. Responsible for meeting Airport Services KPIs and delivering and monitoring the agreed service standards defined in ground operation manual at the airport. Accountable for any safety incident or security lapse with regards to Airport Operations. Functional and administration leader of the airport and cargo air side operations at the respective airport. Improvement of station management as well as levels of safety and security with teamwork. To identify hazards and promote safety culture, report them on timely manner to their reporting heads. Monitor airport activities to obtain maximum safety, punctuality and efficient handling of aircraft, passengers, and cargo ramp services according to customer needs, convenience and satisfaction. Liaise with relevant regulatory authorities, other airlines and all agencies at airport and maintain cordial relations with all. Ensure control of company assets, and ensure the proper maintenance, upkeep of records of all company equipment. Keep updating down the line staff at the station of amendments of policies and procedures, have regular meetings to discuss station performance. Have control and monitoring system in place to ensure that all operational staff follow company and regulatory guidelines with respect of usage of banned substances. Keep station preparedness for handling any incident/ accident situation and well versed for him/herself and each member of the team on emergency. • Monitor safety procedures pertaining to ground handling. Do CPA (Cost Performance Analysis) with regards to costs incurred of station on monthly basis. Identify training needs for all staff and recommend programs for manpower development, training records to be maintained at station and ensure that all employees are trained and their certification is current to avoid any regulatory findings. Show less