Sobhan Hosseinpour

Experience

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  Saya Ertebat

  Jun 2021 - Jul 2021

  Kaspersky Security Center Support

  • Provided technical support for Kaspersky and Bitdefender antivirus solutions.• Conducted maintenance, updates, and security configurations.• Assisted users with antivirus queries and best practices.• Stayed updated on malware threats and cybersecurity trends.

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  Darvishi Royal Hotel

  Jul 2021 - Oct 2021

  Network Infrastructure Technician

  • Setting up and configuring network hardware components like switches, routers, and servers.• Installing and managing network cables, ensuring proper connections and cable management.• Identifying and resolving network hardware issues, such as connectivity problems or equipment failures.• Performing routine maintenance tasks, including hardware upgrades and patching.• Maintaining accurate records of network configurations, changes, and hardware inventory.• Working closely with network engineers and administrators to ensure the network functions smoothly. Show less

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  Part Software Group

  Jul 2023 - Jan 2024

  • Swiftly addressing user inquiries, providing comprehensive technical assistance.• Efficiently managing and resolving hardware and software issues to minimize downtime.• Assisting with seamless account setup, secure password resets, and resolving access-related challenges.• Offering expert remote support, effectively troubleshooting and resolving technical problems from anywhere.• Identifying and escalating complex issues to the appropriate technical teams for in-depth resolution.• Guiding users through seamless software installations and updates for an optimized IT environment.• Diligently documenting and tracking user issues using a robust ticketing system to ensure transparency and accountability.• Maintaining a comprehensive knowledge base, housing answers to frequently asked questions for swift problem-solving.• Actively contributing to the continuous improvement of our helpdesk processes, enhancing efficiency and user satisfaction.• Proficiently troubleshooting printer and peripheral device issues to keep your workplace running smoothly.• Setting up and configuring network hardware components like switches, routers, and servers.• Installing and managing network cables, ensuring proper connections and cable management. Show less • Managed and resolved hardware and software issues.• Provided remote support, troubleshooting technical problems remotely.• Serve as an escalation point for Tier 1 technicians, managing and prioritizing more challenging cases, ensuring timely resolutions or escalations to Tier 3 when necessary.• Share specialized knowledge and best practices with Tier 1 support personnel, providing training and guidance to enhance their troubleshooting skills.• Offer advanced support for specific software applications or systems, becoming a subject matter expert and providing in-depth assistance to end-users.• Maintain comprehensive records of technical issues, resolutions, and escalation procedures, contributing to the organization's knowledge base.• Collaborate with IT teams on projects related to system upgrades, migrations, and new technology implementations, providing expertise in technical support aspects.• Contributed to continuous improvement of helpdesk processes. Show less

  • Information Technology Technician

    Sept 2023 - Jan 2024

  • Help Desk Support Tier II

    Jul 2023 - Sept 2023
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  Limoo Host

  May 2024 - now

  Coming soon...

  • Technical Support

    Jun 2024 - now

  • Technical Support

    May 2024 - May 2024