Chad Michael

Experience

• 

  United States Postal Service

  Mar 2014 - Apr 2022

  • Supervisor, Customer Service

    Mar 2016 - Apr 2022

  • Mail Carrier

    Mar 2014 - Mar 2016
• 

  Live! Casino Pittsburgh

  Apr 2022 - now

  - Compiled and analyzed key performance metrics such as sales, labor cost, and operational productivity using Excel, Tableau, and SQL, driving improved decision-making across the organization.- Developed and maintained complex data-driven dashboards by integrating and cleaning data from multiple sources, providing actionable insights on labor, revenue, and customer behavior trends.- Crafted and executed advanced SQL queries to extract and analyze data for departments including Food & Beverage, gaming, and marketing, supporting targeted business strategies.- Led regular meetings with departments on labor cost optimization and process efficiency, offering strategic recommendations to senior leadership that resulted in significant operational improvements.- Created daily/weekly/monthly financial reports for all departments, ensuring accurate and timely insights for senior management to drive effective decision-making.- Performed geospatial analysis using Tableau to identify key areas of market impact, aiding in strategic business planning and competitive positioning.- Delivered ad-hoc reports tailored to executive needs, supporting initiatives with precise, data-driven insights Show less

  • Business Analyst

    Dec 2022 - now

  • Scheduling Analyst

    Apr 2022 - Dec 2022