Caitlin McDermott, SHRM-CP

Experience

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  Ambassador Books

  Feb 2004 - Aug 2005

  Office Assistant

  • Assisted a team of four people operating a small publishing company. • Proofread books ready for publication. • Photographed interviews for monthly newsletter. • Read and responded to an average of 100 weekly book inquiries. • Packaged, processed, invoiced, and shipped all packages. • Answered phones and notified customers of back invoices.

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  Snell Library

  Sept 2005 - Apr 2006

  Assistant Bookbinder/Book Processing Assistant

  • Processed books for circulation. • Updated library database and prepared journals for binding

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  Mastermans

  Apr 2006 - Aug 2006

  Warehouse Team Member

  • Compiled customer’s orders in a busy industrial supply warehouse. • Trained and mentored new employees. • Contributed to weekly manager’s meetings. • Assisted up to 100 walk-in customers weekly with product selections.

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  Boston Symphony Orchestra

  May 2006 - Dec 2009

  Pops Waitstaff

  • Provided seasonal wait-staff services for the Boston Symphony Pops Orchestra. • Balanced out cash and tips.

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  Northeastern University

  Sept 2006 - Mar 2008

  Center of Community Service Work-Study

  • Maintained contact with volunteer coordinators for 10 Alternative Spring Break trip destinations. • Created trip manuals, applications and guides. • Organized trip meetings. • Researched and contacted possible trip destinations. • Wrote articles for the monthly e-newsletter. • Researched local CBOs to consider for partnerships with Northeastern. • Educated and assisted students with community service placement.• Answered phones and photocopied documents.

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  VoiceSignal

  Jan 2007 - Jun 2007

  PR/ Marketing Intern

  • Wrote and edited press releases that were distributed to the newswire. • Researched press coverage and created summarized presentations for department head. • Arranged trade show appointments and calendars for management. • Contacted journalist and conference coordinators. • Created one minute informational video and storyboards for You Tube. • Edited Motorola cell phone manuals.

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  Piers Park Sailing Center

  Aug 2007 - Dec 2009

  Administrative Assistant

  • Researched grant funding and drafted grant proposals. • Recorded all financial transactions and reconciled bank accounts using QuickBooks. • Organized and filed any incoming paperwork (i.e., member transaction sheets, tax forms, etc.). • Paid outstanding bills and invoices. • Tabulated biweekly payroll for over 20 employees.

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  Non-Profit Capital Management

  Jan 2008 - Aug 2008

  Development Assistant

  • Researched grant funding for eight non-profit organizations. • Proofread, edited, and compiled six grant proposals weekly. • Databased information on over 200 local and national foundations.

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  Jumpstart

  Sept 2008 - Apr 2009

  Team Leader

  • Planned and implemented two Jumpstart education sessions weekly. • Facilitated team planning meetings. • Observed and provided feedback to a team of six college aged corps members. • Maintained open communication with preschool staff. • Trained corps members on developmentally appropriate practices. • Engaged preschoolers in literacy focused learning activities.

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  The Center for Association Management, Inc.

  Dec 2009 - Dec 2010

  Association Assistant

  • Chapter Administrator of four local professional associations: AFP MA Chapter, AMA Boston, NEDRA & PPP RI. • Maintained the AFP and PPP RI member databases in FileMaker (ranging between 300 and 8,000 records). • Updated meeting and membership information on the AFP and PPP-RI websites using Microsoft SharePoint. • Coordinated, facilitated and distributed survey evaluations of monthly professional education breakfasts, bimonthly educational lunches and annual fundraising conference for AFP. • Sent meeting announcements and registration confirmations, formatted and printed name badges, and prepared handouts for quarterly PPP RI educational meetings. • Coordinated sponsor invoices, formatted and printed name badges, and prepared event specific materials for monthly AMA keynote events. • Created and processed meeting registrations for AFP and NEDRA using Ashdown Symposia. • Provided members of all associations with registration assistance and professional resource support. • Recorded financial transactions and processed payments for all client transactions using Sage Peachtree. Show less

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  Liberty Mutual Insurance

  Dec 2010 - now

  • Developed and manage an international short-term assignment program, myGlobalAssignment, designed to address business needs and expand capabilities of the Global Retail Markets business.• Designed program site, brand and communications plan for launching the new short-term assignment program to all operations across our 17 international countries.• Coordinated the matching of 64 assignments and had over 60,000 views on the program site in the first year.• Implemented the company’s first international applicant tracking system in collaboration with Talent Acquisition and Business Systems to support a more efficient assignment matching process. Show less • Led project to identify current performance management practices across 16 international operations and provided recommendations to senior management on opportunity for alignment in key areas.• Managed the Talent Review, Succession Planning and Performance Review processes for 16 operations and four global departments of the Liberty International business unit and led expansion efforts to increase population assessed by a factor of 10.• Implemented an International Actuarial Development program in partnership with the Corporate Actuarial Program Management, Regional Actuaries and Global Compensation.• Led a thorough assessment of the current skill levels of analytical and actuarial talent across all 16 international operations to help managers identify critical skill gaps and areas of development, and consulted business leaders on strategies to develop, recruit and retain key actuarial talent.• Coordinated all rotational development program assignments for the business unit including one graduate level business program and five functional undergraduate programs. Show less • Consulted four global departments and executives on talent management initiatives, supporting managers on performance management processes, organization structure, the creation and elimination of positions, employee relations issues, recognition, employee engagement results, etc.• Worked with cross-SBU Finance HR team to improve undergraduate rotational program, including the implementation of end-of assignment surveys and cross-SBU networking events.• Researched and provided recommendations for alternative compensation methods for hardship coverage. Show less • Provided end to end recruiting for 15 executive roles within four global departments and global recruitment coordination for 15 junior level positions within our IT Regional Data Centers.• Participated on a project team to create an enterprise wide internal recruiting process within the US and executed a pilot of the process within the business unit.• Provided Global Mobility support to company expats including coordination with external tax and visa vendors, and international repatriation processes.• Coordinated monthly HR reporting for business unit, including Organizational Charts, Headcount, Holiday Calendar, Performance Management, etc.• Managed employee records for business group within our integrated HR system, managing the creation and deletion of records, quarterly audits of accounts, password resets and other projects related as needed. Show less • Coordinated a post-MBA rotational development program and successfully co-led effort to scale cohort size from 10 hires per year to 50.• Improved reporting functionality by consolidating 14 years of program records into an Access database and created efficiency through automated reporting.• Led pilot initiative to build a performance evaluation tool in Liberty's learning management system and provided key recommendations to senior management.• Consulted with external departments to create customized skills assessments for functional job families. Show less

  • Talent Partner II

    Feb 2024 - now

  • Sr Talent Solutions Consultant

    Feb 2022 - Apr 2024

  • Talent Delivery Specialist, Project Manager

    May 2019 - Feb 2022

  • Program Manager, Global Retail Markets

    Nov 2016 - May 2019

  • Talent Partner/Program Manager, Liberty International

    Feb 2015 - Oct 2016

  • Principal HR Generalist, Liberty International

    Jul 2014 - Feb 2015

  • HR Generalist, Liberty International

    Jul 2013 - Jul 2014

  • HR Representative/Program Coordinator

    Jun 2011 - Jul 2013

  • Program Coordinator

    Dec 2010 - Jun 2011