Gerald Pichler

Experience

• 

  Robert Bosch GmbH

  Aug 2016 - Nov 2019

  Supply Chain Manager
• 

  Dynatrace

  Sept 2020 - now

  - Working mainly with market-leading insurance companies, banks and car manufacturers in the DACH region- Accelerating Dynatrace SaaS/Managed product adoption through technical enablement, training, project planning, and onboarding- Owning and executing renewal strategy for timely subscription renewals- Identifying and pursuing strategic growth opportunities for new business- Fostering brand awareness and loyalty within assigned accounts- Defending against competitors in designated accounts- Conducting regular calls and account reviews, documenting discussions and action items- Ensuring prompt escalation and documentation of critical issues for resolution- Collaborating with sales and post-sales teams to coordinate account activities within territory- Educating customers on product roadmap and facilitated necessary migrations- Utilizing relationships to build reference accounts and contacts- Serving as customer advocate and liaison, becoming a trusted advisor Show less

  • Senior Customer Success Manager

    Jul 2022 - now

  • Customer Success Manager

    Sept 2020 - Jul 2022