Chloe Joys

Experience

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  John Lewis & Partners

  Jun 2013 - Sept 2013

  Selling Assistant - Women's Accessories

  ⦁ Expressed excellent product knowledge when selling premium watches, ensuring the customer understood and felt confident in their purchase. ⦁ Excellent communication skills, ensuring that I understood what the customer wanted, and successfully advised customers of the most appropriate options available to them. ⦁ I was able to provide excellent customer service within the busiest John Lewis store. This would include serving in excess of 60 customers a day, and achieving sales of over £6000 in one day. ⦁ After demonstrating that I could effectively deal with customer complaints, queries and sales my managers crossed trained me on other departments, where I integrated quickly and was able to add value from the beginning. ⦁ During busy days I was asked to help different departments that were unknown to me, as I was able to learn new products quickly. ⦁ Fully trained in cash handling on all tills in my department.⦁ I always took the initiative to clean the watches and the glass cabinets they were in, this made sure the products were presented at their best. Show less

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  John Lewis & Partners

  Jan 2014 - Mar 2015

  Selling Assistant - Menswear, Sports, Travel, Toys

  ⦁ Provided excellent customer service.⦁ Identified customer needs making sure that I was able to attend to them, so that the customer left happy. ⦁ Dealt with customer queries and complaints in a professional manner, making sure that the situation was resolved in a professional way, and that the customer understood the situation and left feeling happy. ⦁ Responsible for cash handling and balancing all tills within my department. ⦁ Ensuring I had knowledge of my department and the wider store so that I could help with any customer question and assist appropriately. ⦁ I gain excellent product knowledge so that I could advise the customer on all details of the product and suggest alternatives.⦁ Ensured the shop floor was excellently presented, organised, fully stocked and tidy. Show less

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  Foxtons

  Jun 2015 - Sept 2015

  Property Negotiator

  ⦁ Building relationships with clients.⦁ Telephone sales - taking part in ring out sessions.⦁ Generating appointments for viewings.⦁ General office administration duties: filing, photocopying, calculating rent and deposit amounts.⦁ Excellent computer skills with specific in house systems including BOS.⦁ Excellent customer interactions by liaising over the phone, via email and in person.⦁ Experienced dealing with multiple applicants at one time.⦁ Strong administration skills.⦁ Can adapt to changes on short notice.⦁ Commercial awareness and a good feel for the property market. Show less

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  John Lewis & Partners

  Oct 2015 - Jun 2016

  Selling Assistant - Menswear, Sports, Travel

  ⦁ Provide excellent customer service.⦁ Responsible for cash handling and balancing all tills within my department.⦁ Gain excellent product knowledge, to ensure I can sell effectively with customer needs.⦁ Communicating with different departments and colaberating with them on different projects. This included an internal employee survey campaign, refit of the department, organising training with the personal stylists.⦁ Worked with the Womenswear Personal Stylists to launch Personal Styling within Menswear.⦁ Deal with customer queries and complaints in a professional manner and communicating with them effectively, making sure all situations are resolved in a professional way, so the customer understood and left feeling happy.⦁ Ensuring I had knowledge of my department and the wider store so that I could help with any customer question and assist appropriately.⦁ Ensure the shop floor is presented excellently, organised, fully stocked and tidy.⦁ Learn all systems in place including ePOS to serve customers, Mainframe and insight for locating stock, CSS for ordering stock, and other computer systems to mark down and ticket stock when needed. Show less

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  Debenhams

  Jun 2016 - Jul 2018

  • Senior Allocator

    Nov 2017 - Jul 2018

  • Allocator

    Jun 2016 - Nov 2017
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  Dr. Martens plc

  Jul 2018 - Nov 2021

  • E-Commerce Country Lead

    Jul 2020 - Nov 2021

  • Assistant Branch Merchandiser

    Jul 2018 - Jul 2020
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  Mint Velvet

  Nov 2021 - May 2023

  • Junior Digital Trading Manager

    Jun 2022 - May 2023

  • Digital Trading Coordinator

    Nov 2021 - Jun 2022
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  Sweaty Betty

  May 2023 - Jan 2024

  Online Trading Manager
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  Virgin Experience Days

  Jan 2024 - now

  CRO & Trading Specialist