Akash Dubey

Experience

• 

  Cairo University

  Jun 2017 - Jul 2017

  Marketing Intern- Research

  Interned with a Cairo based Creative agency, ABDA Creatives(in association with Cairo University) to identify the gaps between Egyptian and Indian market.

• 

  AIESEC in India

  Aug 2018 - Jun 2019

  Team Leader Business Expansion

  Served as Team Leader Business Expansion to enable Market activations in the potential markets under 200 km radius.

• 

  Raasta Studios

  May 2020 - Sept 2020

  Marketing Intern

  1)Devised monthly campaigns and worked along with content team to execute them.2)Carry forwarded routine research and marketing activities to integrate NavVis and Matterport technology into the service line of the company.

• 

  Shriram Life Insurance

  Nov 2020 - Jan 2021

  Sales Intern

  -Carry forwarded digital sales strategy and implemented it.-Gained hands on experience of bouquet of products by the company and matched them to the customers requirements.

• 

  Jio Creative Labs

  Jan 2021 - Mar 2021

  Management Intern

  - Analyzed communication objectives and crafted digital campaigns.- Assisted the production team in execution of various projects and shoots for clients.- Created social media properties and content strategy for A list celebrities and brands.

• 

  Meritto (Formerly NoPaperForms)

  Aug 2021 - Feb 2022

  -Software SPOC for 8 Key Clients(Universities)-Collaborated with admission heads and assisted them end to end in increasing the admission count.-Regularly analyzed institute sales team conversion rate, strategized drip marketing campaigns, set interview modules, and reviewed agency contribution(Shiksha.com, etc)-Collaborated with product, developers, and sales team for troubleshooting software errands and renewals.

  • Product Consultant (Key Enterprise)

    Nov 2021 - Feb 2022

  • Management Trainee

    Aug 2021 - Nov 2021
• 

  Freshworks

  Mar 2022 - now

  - Flagship Nurture CSM.-Consultant/SPOC for flagship clients(Worth $1.5M ARR)-Implement regular health checks and QBRs. Analyse business requirements and enable optimization via subscribed software.-Collaborate with developers, support, sales, and SI partners for customization, revenue opportunities, and software errands.-Flagshipped program for high ARR engagement clientele.Recognition- - Awarded CSM of the month August for contribution on onboarding, support and retention.-First person in team to be Freshservice product certified.-Enabling MSME clients at scale.-CSM of the Quater 4-DAP superstar (Feb)-Seemless start program-CSM of the month June 2023 Show less -Pod captian for the internal team to help in driving operational initiatives and POC for leads and Manager to discuss operational challenges in team.-Act as a POC for ITSM , Helpdesk and CRM accounts.- Collaborate with support, product and sales team to help the customer realise and troubleshoot their business goals and concerns.-Meet operational targets of product adoption collaboration.Meeting amidst the highest attainment rates and churn analysis.-Collaborate with clientele and help them match their business operation requirements with their purchased subscription (upsell /cross-sell when desired) Show less

  • Customer Success Manager(Specialist)

    Feb 2024 - now

  • Customer Success Associate Engineer

    Mar 2022 - Feb 2024