Ameen AL-othman

Experience

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  Detail Plus Automotive Detailing

  Jan 1992 - Aug 1997

  Reception Supervisor

  Communicated with clients’ company services and participated in the development of pricing and promotional strategies. Run reception center responding to client inquiries and conventionally resolving customer complaints. Synchronized the schedules of workers in the service area.

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  ADVANCED TELECOMMUNICATION COMPANY

  Jan 1996 - Jan 1997

  Saudi Arabia

  Customer ServiceWorked on a part-time basis with a telecom company, establishing customer relations and trust that where key factors to my success.Instigated successful customer service relationships, responded to enquiries and directed clients to proper channels of service. Effectively followed all practices, policies and procedures set by the firm and resolved many problems reflecting a professional company image.

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  BinDawood Group

  Aug 1997 - Aug 2002

  ERP Consultant

  Outsourced from SBM to :o ERP Consultant “JDA – Merchandise management System”. –(Financial, warehouse, PO, and Sales) modules. o Imparted valuable knowledge on JDA modification and implementation with AS/400 Support & training

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  Panda Retail Company – Savola Group

  Aug 1997 - Aug 2002

  ERP Consultant

  Outsourced from SBM too Modify and apply solution in more than 30 stores.o ERP Consultant “JDA – Merchandise management System”.

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  Saudi Business Machines - SBM

  Aug 1997 - Aug 2014

  Managing large software implementation projects for a global IT solutions provider as a project manager or team supervisor in the Professional services department. CRM project Manager. Focal point of contact point with Siebel international company to solve the Arabic Application problems. Charged to manage and complete high level administration and programming tasks as a Certified Siebel Consultant and Technical Support team Leader. Supervise and manage Siebel 7 Upgrade to Siebel 8 Project in Riyad Bank. Banking and Telecommunication Business analyst. Rendering expert consultations and analysis for optimal performance on Retail & Banking Systems as a prime Functions Designer and Technical Support specialist for Siebel-CRM.  Completing the successful design, development and deployment of many applications managing product evolutions from start to finish as a systems analyst and project manager assistant.  Piloting the migration of data and systems into production environments, conducting thorough functional and design testing of many solutions for wide range of platforms and business.  Carrying out business process and analysis review of specifications, combining client input with expert field knowledge to tailor and deliver suitable solutions for customers as a project manager.  Managing enterprise accounts, contributing major improvement in reflection of services. Mentoring and motivating team members to ensure their competency with the latest technologies Show less

  • Project Manager, Team Leader, Siebel Consultant, Systems Analyst

    Mar 2002 - Aug 2014

  • General Marketing and Services Representative

    Aug 1997 - Aug 2014
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  Othaim Holding Company

  Aug 1997 - Aug 2002

  IBM POS Technical consultant

  “Outsourced from SBMo Manage the Roll–out of P.O.S solutions in all Company stores providing and manage the software and hardware setup, also environment installation and user training and Support.o ERP Consultant “JDA – Merchandise management System”. –(Financial, warehouse, PO, and Sales) modules. o Imparted valuable knowledge on JDA modification and implementation with AS/400 Support & training.

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  Islamic Development Bank (IDB)

  Jan 2000 - Jun 2003

  Operations Manager

  “Outsourced from SBM to Islamic Bank"o Project management, Business analysis, implementation and training for POS system. o Resource Management and Hiring

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  Riyad Bank

  Mar 2002 - Jan 2012

  Senior Siebel Consultant

  "Outsourced from SBM to Riyad Bank"o CRM Team Leader.o Manage the new CR’s and create the Design document.o Configure the Required Changes in Siebel as per Customer Requirements.o Siebel 7 Upgrade Project Consultant.o Siebel Production Support supervisor, I was responsible to manage the Branches user support and troubleshoot the issues and prepare the Impact analysis.o Interfaced with users to identify gaps.o Design required functions and configure Seibel with Arabized components. o Responsible to manage the test team to test Arabic Siebel version for Siebel Company, and I was the key person to Arabize Siebel Application and to solve any Arabic issues in RB – (Siebel application). Riyadh Bank Siebel Call Center (RBC). Show less

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  Mobily

  Apr 2009 - Dec 2009

  Senior Siebel Consultant

  o BA to Identify and define the user needs and create the Design document for Siebel Application.o Configure and customize the solution according to the design documents.o Integrate the solution with other systems.o Support Production and UAT Environments.

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  Saudi Telecom Company

  Jan 2012 - Aug 2014

  CRM Project Manager

  Out sourced From SBM to contribute technical proficiency ITCC Project (Siebel Communication), o CRM project Manager.o CRM Team Leader.o Siebel BA and Configurator to Develop and customize the Required Functions in the Project. Like: Order Management. Siebel Loyalty.o Create Siebel Reports using Oracle BI Publisher.o Run, Configure, Fix and manage Siebel Arabization in the Project.

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  شركة خطوط السلطان المحدودة UES – Sultan Lines Co Ltd

  Aug 2014 - Dec 2016

  EXECUTIVE MANAGER & INFORMATION SYSTEM MANAGER

  General Trading Company.; Head of the executive and management team, Establish, Supervise and manage the short and long term plans.Coordinate, establish and manage the business process and procedures between all departments in the company (Financial, Accounting, Sales, marketing,..).Set and manage the Sales Plans.Set the company policies.; Set the company requirements and Select the Software and hardware accordingly.Manage & coordinate with IT vendors.Manage the Information system department and team.Set the maintenance and support Plans for all systems.Support the system users.Manage and support for all systems in the company (sales & Invoice, Purchasing, financial, Inventory HR,..)Manage the Company website.Manage all IT department Tasks and assign it to the team member.Monitor the systems and make sure it works fine all times.Other management skills like (Reporting to the company owners, Communication Skills (internal and external), Budget management, Solving Business problem…)Departments and projects:Study abroad :We made around 200 agreements with a language schools around all the world.We sent more than 150 students to study (university – language) outside the kingdom.GPS Tracking :Implemented 2 projects including (installation, integration, operation, support,..). Show less

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  Abeer special limo est

  Mar 2017 - Jul 2017

  Executive Manager
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  Panorama Ltd

  Jan 2018 - Jun 2018

  Executive Manager

  General Trading/ Export/ Import

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  UMUT Group

  Jun 2018 - now

  Founder & General Manager

  Tourism - Investments Agricultural land - Import and export