Tracy-lee Hector

Experience

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  Carnival Cruise Line

  Mar 2009 - May 2024

  Shore Excursion Manager

  Key Skills:-Marketing strategies for onboard sales-Presentations and information seminars regarding tours as well as different ships layouts as it pertained to future cruise bookings.-Desk hours primarily focused on Onboard Future Cruise Consultations -Responsible for ensuring teams onboard and in the ports of call display first class service. -Manage the manning of the Shore Excursions entire departmental needs and ensuring all guests are attended to in a prompt and friendly manner. -Experience working in a fast paced environment and often managing over 600 guests on tours.-Ensuring all safety regulations pertaining to STCW and IMO are adhered to.***Awarded the first annual “Above and Beyond” Manager award in the Shore Excursions department by CCL Vice President, Mike Turek and Renata Ribeiro, Senior Vice President of Guest Commerce, Carnival Cruise Line. Show less

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  Flight Centre Travel Group South Africa

  Aug 2019 - Dec 2019

  Travel Expert

  Key Skills:-Deal with all travel enquires via telephone, the internet, Skype and email-Match the correct Holiday Product/Packages with the client-Check availability of Holiday Products/Packages with suppliers and hold reservations, and then respond promptly to clients with various options-Demonstrate professional customer service skills-Maintain excellent business to business relationships-Main focus but not limited to selling mid range Products/Packages like self-catering accommodation, hotels, car rentals, nature reserves, national parks, guest houses and day trips. Show less

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  Virgin Voyages

  Jan 2020 - Mar 2022

  Shore Things Assistant Manager

  Key Skills-Ticketing, reservations and sales-Delivering Rockstar service to all Virgin sailors-Commitment to ensuring company safety standards are met and maintained-Attention to detail-Planning and organization of Shore Things (excursions)Making ‘Ship’ happen-Creating innovative Shore Things experiences-Maximizing Net revenue-Creating departmental SOP’s inline with the Virgin Way-Motivate and manage Shore Things staff to ensure Smooth operations

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  Takealot.com

  Feb 2021 - Sept 2021

  Online Shopping Assistant

  Key Skills:-Take ownership of customers and ensure their needs are met in accordance with being Africa's most customer-centric company-Liaise between internal departments to solve customer queries-Communicate with customers via phone, email & chat-Resolve product or service issues by utilizing listening skills to clarify client queries and asses any service failure to identify the root-cause.

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  Carnival Cruise Line Entertainment

  May 2024 - now

  Entertainment Director