
Andrew Pierce
Owner

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About me
Jira Administrator @ Capital Insurance | Highly Motivated IT Professional
Education

Monterey Peninsula College
2015 - 2018Associate of Science - AS Business Administration and Management, GeneralActivities and Societies: MPC Business & Entrepreneurship Club 2017-2018 (President), MPC Football 2015-2017(Living Breath Bowl Champions) I had the honor of helping found and preside over the first Monterey Peninsula College Business & Entrepreneurship Club. We had great guest speakers, events, and helped to build the business community at MPC which was fantastic. I also was able to flex my graphic design skills by designing many of the flyers we used. The MPC Football Program gave me the opportunity to Be Apart of a great diverse group of guys from all over the country, and learn how to work together as a team to… Show more I had the honor of helping found and preside over the first Monterey Peninsula College Business & Entrepreneurship Club. We had great guest speakers, events, and helped to build the business community at MPC which was fantastic. I also was able to flex my graphic design skills by designing many of the flyers we used. The MPC Football Program gave me the opportunity to Be Apart of a great diverse group of guys from all over the country, and learn how to work together as a team to overcome adversity.It was an amazing experience that taught me the true value of teamwork, hard work, and dedication. Show less

San Jose State University
2020 - 2022Bachelor of Science - BS Management Information Systems, GeneralActivities and Societies: Member, Consulting Analyst, Management Information Systems Association, SJSU Event Coordinator, Video Game Development Club, SJSU Procured & Hosted guest speaker events w/ successful indie developers, and video creators
Experience

ANDO Design co.
Feb 2017 - Jan 2020Owner
Management Information Systems Association at SJSU
Jun 2020 - Aug 2020Lead Graphic Designer - Summer Externship Program• Developed a 3-phase implementation plan to improve opportunities for disadvantaged students• Analyzed risks associated with implementing a campus wide hardware solution• Designed a professional presentation, and report document

Capital Insurance Group
Jun 2021 - nowCollaborated with stakeholders to identify business needs and gather requirements, to createdetailed business requirements, use cases, and technical solutions in alignment with businessobjectives.Successfully automated various IT processes streamlining workflows forService Desk, Security, Procurement, and ITAM processes.Worked with various teams to design and implement optimal project tracking and visibilitysolutions in JIRA (Dashboards, Ques, Board Filters, etc.), enhancing team coordination andproject management efficiency. Show less
Jira Administrator I
Aug 2023 - nowIT Operations Analyst II
Mar 2022 - Nov 2023Technology Associate
Jun 2021 - Mar 2022
Licenses & Certifications
- View certificate

Market Research Foundations
LinkedInFeb 2020 - View certificate

Jira Service Management Fundamentals Badge
AtlassianMar 2023 - View certificate

Marketing Foundations: Customer Segmentation
LinkedInFeb 2020 - View certificate

Learning Data Science: Ask Great Questions
LinkedInAug 2020 - View certificate

Getting Things Done
LinkedInAug 2020 - View certificate

Jira Fundamentals Badge
AtlassianMar 2023 - View certificate

ACP-120 Jira Administration for Cloud
AtlassianDec 2023 - View certificate

Being an Effective Team Member
LinkedInFeb 2020
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