
Deianira Kincaid
Medical Billing and Coding Specialist

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About me
Customer Service Specialist
Education

Sandpoint High
1976 - 1980Activities and Societies: Mime & Mask Drama Club Art Club

Tacoma Community College
2012 - 2013Certified Billing and Coding with Medical terminology 96.12Activities and Societies: CEU's: ICD-10, Meaningful Use, Accountable Care Organizations (ACOs), Affordable Care Act, Antibiotics:Health and Harm, Healthcare-Associated Infections, Proper Medication Disposal. Translate patient information and into alphanumeric medical code.Collect, post, and manage patient account payments.Submit claims to insurance.Prepare and review patient statements.Review delinquent accounts and call for collection purposes.Process payments from insurance companies.Maintain strict confidentiality.Code patient services and enter into computer.Sort and file paperwork.Ensure healthcare facilities are reimbursed for all procedures.Handle… Show more Translate patient information and into alphanumeric medical code.Collect, post, and manage patient account payments.Submit claims to insurance.Prepare and review patient statements.Review delinquent accounts and call for collection purposes.Process payments from insurance companies.Maintain strict confidentiality.Code patient services and enter into computer.Sort and file paperwork.Ensure healthcare facilities are reimbursed for all procedures.Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding.Know several different coding systems, including Level 1 HCPCS and Level 2 HCPCS.Use computers to read and organized charts.Follow up to see if a claim is accepted or denied.Investigate rejected claim to see why denial was issued.Investigate insurance fraud and report if found. Show less

Tacoma Community College
2012 - 2013Certified Medical Administrative Assistant 96.12Creating and updating patients’ electronic health records. Managing the day-to-day operations of a medical facility. Scheduling and coordinating appointments. Verifying patient insurance. Completing and submitting insurance claims. Preparing correspondence between medical providers and their patients. Providing quality customer service to patientsCEU's: Managing Electronic Records, Proper Patient Registration, Appropriate Patient History, National Patient Safety… Show more Creating and updating patients’ electronic health records. Managing the day-to-day operations of a medical facility. Scheduling and coordinating appointments. Verifying patient insurance. Completing and submitting insurance claims. Preparing correspondence between medical providers and their patients. Providing quality customer service to patientsCEU's: Managing Electronic Records, Proper Patient Registration, Appropriate Patient History, National Patient Safety Goals, Communicating with Special Populations, Ethics in the Workplace, Problem Solving in the Workplace, Accountable Care Organizations (ACOs), Show less
Experience

Badger Canyon Family Health & Wellness
Jul 2013 - Dec 2014Medical Billing and Coding SpecialistFront Desk Receptionist: Answer multi-line phone, Schedule appointments.Enter data, demographic characteristics, history, & current insurance. Up-date as necessary.Take payments & apply to proper account/s.Record & Reconcile daily/weekly/monthly monetary totals and daily business.Office equipment; multi-lines phones, voice mail systems, email, copier, scanner fax, POS and EFT.Provide excellent customer service via face to face, phone, letter or email.Review Patient Visit’s [E/M] for accuracy and compliance with regulatory guidelines; apply any corrections required then process [bill insurances or patients.]Follow-up/Correct Insurance denials per guidelines. Show less

Kadlec Regional Medical Center
Apr 2014 - Mar 2015Certified Medical CoderCertified Medical Coder

HPMC Occupational Medical Clinic
Oct 2015 - Feb 2016Focusing on patient privacy and records administration.Maintain physical location of patient chart within data system. Update patient care data, ensure the accuracy of data & the security of patient health records information.Respond immediately to request for a patient chart by authorized personel.Special Project: Locating/Relocating History Charts and up-dating the data base to reflect history status. Essential duties and responsibilities include checking patients in or out and scheduling follow-up appointments. Better than basic computer knowledge is to ensure good data management of the patients' information. Good knowledge of medical terminology and electronic medical records knowledge. Excellent interpersonal skills and customer service skills with the ability to effectively resolve any issues that may come up.
Records Management Specialist (temp)
Jan 2016 - Feb 2016Patient Registration Specialist
Oct 2015 - Dec 2015

Tri-Cities Home Health
Jul 2016 - nowBusiness Office SpecialistScheduling plus various clerical and billing dutiesAccurate data input, maintenance of patient medical recordsAnswer multi-line office phones in a professional manner, route calls to appropriate staff.Provide assistance to Business Office Manager and Records Dept

Amedisys
Apr 2017 - nowPatient Services CoordinatorMaintain schedules for RN, PT, OT, ST & HHA clinicians for services to home bound patients as needed or required. Plus various clerical duties. Answer multi-line office phone in a professional manner, route calls to appropriate staff.

ORKIN Pest Control
Sept 2022 - nowCSSCustomer Service Specialist - for technicians and customers
Licenses & Certifications
- View certificate
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Billing and Coding Specialist
National Healthcareer Association (NHA)Jul 2013 - View certificate
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Medical Administrative Assistant
National Healthcareer Association (NHA)Jul 2013
Volunteer Experience
Vice-President
Issued by AAPC Mid-Columbia Washington Chapter on Jan 2016
Associated with Deianira Kincaid
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