Aaron Ariza Arak

Experience

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  Brookstone

  Jun 2003 - Mar 2005

  Sales Associate

  While at Brookstone I sold products for "the person who had everything." Our products ranged from Tempur-pedic mattresses & pillows, high end massage chairs to advanced technological gifts and gadgets. I was Salesperson of the Month several times while with Brookstone.

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  Bank of America

  Mar 2005 - Jan 2008

  Merchant Teller

  I processed our branch's business clients banking transactions. As merchant teller, I dealt with a high volume of cash deposits & withdrawals and maintained an excellent balancing record throughout my tenure. I also offered products & services to merchant customers in order to make their banking relationship better with the bank.I also processed all cash shipments in and out of the branch and serviced the ATM machines. Cash shipments totaled well over the $100,000 daily mark.

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  Wells Fargo

  Jan 2008 - Aug 2010

  Personal Banker

  As personal banker, my responsibilities were to sell new checking/savings/financial products to customers of Wells Fargo and non-customers. I specialized in credit products from credit cards, home loans, home equity loans and personal lines of credit.

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  USA Volleyball

  Mar 2010 - Aug 2010

  Event Operations Intern

  Photographed and conducted interviews for USA Volleyball's website. Worked closely with Tournament Director in planning and executing tournaments. Performed court maintenance, assisted with tournament seeding and registration.

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  AVP Pro Beach Volleyball Tour

  Mar 2010 - Aug 2010

  Corporate Sponsorships Intern

  Worked with corporate sponsorship executives in product distribution in vendor village. Executed promotional giveaways during match breaks on stadium court. Provided customer service to maintain relationships with the AVP.

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  LA Galaxy

  Aug 2010 - Jul 2013

  As Manager of Season Ticket Holder relations I managed a team of 4 Season Ticket Account Executives who sold everything from full season tickets, mini-plans, partial plans & half season plans for the LA Galaxy. I also managed the LA Galaxy's five person Service Team. The Service Team manages the day-to-day aspects of season ticket member accounts. I work with our executive team to gain more Season Ticket Members and retain existing Season Ticket Members season after season. I will also handle any important customer service issues relating to fans and Season Ticket Members.I also manage the LA Galaxy's official Supporters groups, the Angel City Brigade, the LA Riot Squad and the Galaxians. I am the liaison between the groups and the front office, working to sell new season tickets and grow the LA Galaxy's most dedicated fan base.In total, I am responsible for the LA Galaxy to exceed their Season Ticket sales & renewal goals each season. I manage a total of 11 people both on the Season Ticket Sales & Service teams. Show less As Supervisor of Supporter Relations I managed one Service Executive for the Supporter Full Season accounts with the Galaxy. I was responsible for coming up with a compelling season ticket package and teaching the Service Executive how to manage and establish a relationship with the Supporter accounts.One of my primary responsibilities was to continue to sell full season and mini plan packages while becoming an integral part of the Galaxy's management team. I was still in the Top 3 of Full Season ticket sales of the Galaxy during my tenure as Supervisor. Show less I was the LA Galaxy's first-ever Fan Development Executive, my primary functions were to establish relationships with the Galaxy's Supporter Groups and streamline communication across all members of the groups. I worked with the group leadership to communicate ticketing plans and ultimately grow the groups.I was responsible for taking the core group of supporters and becoming their Season Ticket Service Executive. I achieved the highest renewal rate of any previous rep with supporters at 75% and grew the Season Ticket base by more than 30% from 2011 to 2012.As the Fan Development Executive, I was the only member of the sales team to be both a full FSE sales person and retain all my accounts for renewals. I was able to achieve the MLS All Rookie Team Award for my first season in 2010. As a full-fledged sales rep, I was consistently in the Top 3 of Sales in the sales office and was the #1 Full Season Account Executive during the 2011 campaign. Show less

  • Manager of Season Ticket Holder & Supporter Relations

    Jan 2013 - Jul 2013

  • Supervisor, Supporter Relations

    Jul 2012 - Jan 2013

  • Fan Development Executive

    Aug 2010 - Jul 2012
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  Ontario Reign

  Aug 2013 - Jul 2017

  As the Senior Director of Ticket Sales & Service, I manage our entire ticket sales efforts in the American Hockey League as the primary affiliate of the LA Kings. All ticket pricing and strategies around Full Seasons, Mini Plans, Groups and Individual tickets are my main responsibility. I constantly look to improve our customer experience along with looking for new ways to generate increased revenue for the team.I manage a team of 14 sales reps ranging from Inside Sales, Account Executives and Sales Managers. Show less I am responsible for all ticket sales and retention for the Ontario Reign Hockey Team. All season tickets, mini plans and group ticket pricing and strategy are among my top responsibilities with the Reign. I work with our team President and report our ticket sales figures and ways we are going to increase attendance and revenue over the previous season.I am also a key member of the brand transition team as we move from the ECHL to the AHL in the 2015-16 season. Working with our marketing departments I've put together programs that has led to a team-high renewal and new season ticket sales figures for the inaugural season in the AHL.I currently manage a team of fourteen which include Sales Managers, Account Executives and Inside Sales Reps. Under my tenure we have won the 2013-14 ECHL Ticket Sales Department of the Year. Show less

  • Senior Director, Season Ticket Service & Retention

    Aug 2016 - Jul 2017

  • Senior Director, Ticket Sales & Service

    Aug 2015 - Aug 2016

  • Director of Ticket Sales & Service

    Aug 2013 - Aug 2015
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  California State University-Long Beach

  Feb 2017 - now

  Adjunct Professor, Graduate Program in Sport Management

  I teach introductory Ticket Sales to the Graduate Program in Sport Management. As an alumni of the program (LT18) I am excited to give back to the program that gave me my start in Professional Sports. In my class we focus on how to sell tickets to a professional sports team. We breakdown the different types of ticket sales (full season, groups, mini plans & individual tickets) and their respective importance to each franchise. I also teach the 6 steps of the sales process and show students that a career in ticket sales can be very beneficial and rewarding in sports.I also teach our Internship course and facilitate students earning 200+ hours of intern work prior to graduation from the program. As students exit the program and into the job market, we arm students with real life skills on resume building, cover letter writing, negotations and other valuable tactics to set them apart from the competition. Show less

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  Sacramento Kings

  Sept 2017 - Jul 2020

  Director, Premium & Corporate Hospitality at Sacramento Kings & Golden 1 Center

  I oversee all aspects of the Premium Hospitality Department consisting of annual Suite, Loft & Balcony Box annual lease contract satisfaction, lease extensions, nightly rentals & standing room only tickets. In addition to client retention I also manage our event day Premium Guest Services Experience at Golden 1 Center.

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  Altoma Real Estate Advisors, Inc.

  Sept 2020 - Apr 2024

  Capital Advisor

  Altoma is a commercial real estate finance company that sources debt and equity on retail, office, industrial, multifamily (market, low-income, senior, assisted, student & mobile home), hospitality, self storage and special use properties nationwide for commercial real estate principals. Loan amounts range from $1mm to in excess of $50mm on permanent, bridge, construction and JV equity, with sources including Banks (Money Center/Regional/Community/Foreign) Credit Unions (Federal/Employer/Group/Local), Conduit (CMBS/CLO), Life Insurance, Pension, Mortgage REITs, Agency (FNMA/FMAC/HUD/USDA), Reg D Private Debt/Equity Funds and HNW Investors/Family Offices/'40 Act Funds/RIAs.We are successful because we do what we say and work tirelessly to achieve our client's goals. Furthermore, we are highly creative, and offer ingenious methods for overcoming challenges to enhance the end result. Show less

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  Pinnacle Estate Properties, Inc.

  Mar 2021 - now

  Real Estate Agent
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  Rose Bowl Stadium

  Nov 2022 - now

  Director, Premium Sales

  I am part of the leadership team responsible for selling and driving revenue for all Premium Seating areas of the Rose Bowl Stadium. I oversee our new business efforts for UCLA Football, the Rose Bowl Game, International Soccer and Concert events, focusing on B2B and multi-year contracts for Suites, Loge Boxes and Club seats.