Umit Saglam, PMP

Experience

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  E-R Industrial Automation

  Jan 1998 - Sept 2000

  Project Engineer

   Designing& Constructing LV & MCC panels with Grouppe Schneider modular panel equipment. Designing& Drawing the control diagrams of LV / MCC panels . Preparing quotes for the given single line diagrams . Supervising the constructing and deployment of the panels.  Carrying on the acceptance procedures. Testing panel’s functionalities by making field tests. Troubleshooting by providing technical supports to the customers after the deliverence of the panels.

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  Motorola

  Sept 2000 - Dec 2004

  BSS Team Leader

   Monitoring and controlling the technical support staff to meet service level agreements in Full Turn Key projects.  Monitoring contract performance and fulfillment of contractual requirements. Establishing customer and sub-contractor relations, supporting upper management in management objectives. Installing, commissioning and integration of all BSS equipments, completion of power-up procedures. Optimization of the system, network and sites. Leading, planning and coordinating construction, integration and acceptance procedures.  Assessment of the integration with the customer. Involved in folder control and site acceptance processes. Contractor management. Involved in risk management and sub contractor evaluation processes. Show less

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  Beko Elektronik

  Dec 2004 - Sept 2007

  Project Manager

   Lead inhouse projects or portions of larger projects. Direct and coordinate the work activities of project team Conduct needs assessments and requirements gathering.  Assist with the definition and development of project scope, objectives, detailed plans, budgets and metrics for projects Monitor execution throughout the project to ensure all obligations are being met.  Responsible adherence to program plan and budgets for inhouse projects. Recognize potential risks and take action or escalate appropriately Liaison between internal teams and departments. Project management in external projects in Koc Holding premises, such as Beko LLC-Russia, Arcelik-Gebze, Arcelik-Sutluce. Request bids, proposal, quotes for inhouse projects. Leading the Acceptance Test Procedures of related projects. Show less

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  Motorola

  Sept 2007 - Feb 2011

  Project Manager

   Interface with both the client and internal organization at management level. Perform all activities concerning management of BSS Deployment teams. Management of project staff, subcontractors and 3rd party suppliers in relation with the projects deliverables.  Manage complete services delivery and contractual obligations.  Manage the project team workload and plan required resource against volume’s forecast.  Create business plans, schedules and scope of works, risk analysis and all supporting contractual documentation for the project. To ensure all the project’s elements are monitored and reported against timescale, financial and quality targets, managing any associated risks to the project. Identify and evaluate new subcontractors.  Perform and execute Project Plans according to project management principles under cost-time-scope and contractual requirements.  Plan and coordinate logistics, procurement, non-standard works design/management issues with the relevant departments. Project Management of several projects; Swap and Non GSM improvements of several regions. New site deployment responsibility of Adana and Istanbul regions. 3G readiness of Turkey project. Leading the Wimax bidding process to local and international customers. Audit Rectification Project for several regions. Show less

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  Huawei Technologies

  Feb 2011 - Aug 2019

   Manage roll-out and managed services programs. Manage measuring and reporting performance based KPIs, consistent with the Service Level Agreement terms to identify overall compliance to the agreements. Works closely and effectively with the Program Sponsor, Program Owners and Project Stakeholders in making decisions and resolve issues necessary for the best Program delivery. Manage customer expectations and perform stakeholder management. Ability to expand the contract value through inclusion of new technology or expanded service offerings. Create and maintain a detailed description of business processes by modelling process activities, responsibilities, systems, risks and controls using recognized process notations to achieve continuous process improvements. Ensure that all projects are delivered on-time, within scope and within budget and measure project performance using appropriate tools and techniques. Establish project teams and manage timesheet recording, periodic invoicing, delivery of services and cash flow. Ensure the evaluation of projects and major activities, maintain related documentation, and ensure on-going learning. Manage cross functional group of personnel and be responsible for their recruitment, training and development. Contract & Commercial negotiations. Development of service opportunities within client businesses. Support the sales division for quoting new projects. Show less  Promote Managed Services (MS) product& services to the customers; including platforms, tools, operations and staff. Provide solutions to the customers to cope with increased Operational Costs driven by network complexity and to meet Service Quality expectations. Promote Total Ownership of Value (TVO) business model with three tenets; a converged network and IT operation, an enabled service operation, and a focus on enhanced revenue to the customers. Provide solutions to the customers for out-tasked or out-sourced services which may be accompanied by the transfer of capital and human assets. Participate in managing leads and opportunities in MS business.  Lead bidding processes in MS business for delivery solutions; Network Operations Center (NOC), Field Operations, Spare Part Management, Asset Management, Network Optimization and Multi-vendor Management. Own project proposals and ensure alignment to strategic business objectives. Lead design and forming Establish-Operate-Transfer (EOT) service solutions to the customers Monitor existing MS service projects; to participate in financial and status review meetings; to participate in Quality management. Serve as organization spokesperson on MS projects or programs. Identify and mitigate critical MS business and project risks. Show less  Delivery service interface with the clients, suppliers and internal organization at management level. Manage operator/supplier relations; and oversaw the timely, accurate processing of pre-sales activities, service deliveries, KPIs, SLAs, invoices, purchase orders and payment transactions Responsibility of complete delivery services for Managed Service, Roll-out, Optimization, Trial, F/O and DWDM, VMS, Post-Warranty projects & programs. Manage the project organization and team workload, plan required resources against volume’s forecast. Identify and mitigate critical business and project risks. Own resolution to any critical dependency or issue not being delivered by appropriate party. Fully empowered to take actions required to keep program on time, scope and of quality Responsible for direct communication to relevant senior stakeholders. Leads complex communications and negotiations with suppliers or clients. Conducts project reviews through the life of the multiple projects. Serve as organization spokesperson on Vodafone service projects or programs. To ensure all the project’s elements are monitored and reported against timescale, financial and quality targets, managing any associated risks to the project. Show less

  • Program Manager, Turkcell KAD; Managed Services, Network Roll-out Management, Customer Support

    Jan 2016 - Aug 2019

  • Managed Services, BU Director

    Jun 2014 - Jan 2016

  • Service Director, Vodafone KAD

    Feb 2011 - Jun 2014
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  Ericsson

  Sept 2019 - now

  Senior Customer Project Manager

   Establish the project plan baseline; define project scope, secure the necessary resources and plans and monitor all activities Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events  Handle project finance: ensure financial system monitoring Develop the business: participate to contract preparation and to pre-sales meeting Develop the CPM discipline: simplify processes, methods and tools with creative ideas Manage customer expectations and perform stakeholder management. Ensure that all projects are delivered on-time, within scope and within budget and measure project performance using appropriate tools and techniques Establish project teams and set schedules and allocation of resources for projects within given budgets Show less