Hassan Mostafa

Experience

• 

  Law Office

  Mar 2008 - Jul 2010

  Egyptian lawyer
• 

  El Shorouk Company For Trading

  Oct 2010 - Oct 2011

  Sales

  The company specialized in selling cars

• 

  Raya Contact Center

  Feb 2012 - Dec 2013

  Technical support

  Account advisor at Etisalat UAE Mobile Services

• 

  Souq.com

  Dec 2013 - Nov 2014

  E-commerce expert
• 

  Amazon

  Dec 2014 - Feb 2021

  • Creating the contracts with legal.• Follow up with finance for the supplier’s payments.• Follow up the replenishment with the team whose responsible for the replenishments and follow up with the supplier to book with the operation team to deliver his PO.• Assist Suppliers to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.• Guide & help Suppliers in completing onboarding formalities & train them on internal tools.• Regular interaction with sellers on replenishment and troubleshooting operational issues; such as FC appointment issues or listing issues etc.• Handle various types of cases related to inbounding, product issues and customer complaints.• Provide required inputs to Suppliers, in order to manage customer feedback.• Co-ordinate with Suppliers& internal teams about Catalog creation & product imaging.• Review Amazon catalog for content quality; based on pre-defined guidelines & co-ordinate with internal team, to fix the issues for better customer experience.• Document processes & regularly update existing SOPs.• Review & suggest SOP changes required, to the team basis input from Category managers.• Assist Category team in identifying & configuring deals as per the guidelines.• Handle various sets of daily, weekly and monthly business reports.• Onboard new processes if required as per the business needs. Show less Acting on all the new projects provided by the logistics department.Manage all the routes of the transportation for the critical issues which need immediate actions.FBS stock control.Manage service providers .Manage after sale service (returns department).Manage all offline shipments .Data analyst .Manage same day delivery. Analyze and log purchase orders commensurate to existing stock availability as observing the back orders daily and all orders exceeding the SLA I have to fulfill it to our customers by any cost in Offline Market Place.Observing the life Cycle of purchasing orders and ensure all Items will be stocked in the SLA and monitoring daily the Numbers of shipped Items to the couriers’ providers. Preparing weekly reports shows the shortage in every Categories of retail and the Cost of the products that we fulfilled it.Supply Chain, established our own couriers to cover all Market Place pick Up in Cairo and Giza Plans and schedules appropriate modes of transportation based on daily needs. Show less

  • E-commerce Vendor Operations - OHL

    Oct 2018 - Feb 2021

  • Senior logistics at Amazon

    Dec 2014 - Sept 2018
• 

  Icon Code Egypt

  Mar 2021 - Jun 2023

  Operations Manager
• 

  Robusta Studio

  Jul 2023 - now

  E-commerce Operations Manager

  Mazaya Group ( Fashion, Cosmetics and small appliances)