Muhammad Irshad

Experience

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  British American Tobacco

  Jun 1998 - May 2001

  Apprenticeship
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  The City School Official

  Feb 2002 - Mar 2005

  Administrative Officer
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  AbilityNet

  Aug 2009 - Nov 2019

  IT Support Volunteer

  Helping disabled peoples in the field of IT throughout west Yorkshire.Providing help at their homeDiagnose and Repair computers/laptops and other devices as requiredProviding help in IT equipment and spare parts purchases.

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  ANOVO

  Mar 2010 - May 2011

  IT Technician

  Desktop & laptop Repairs, upgrades and diagnostics to component level.Installation and support for new systems.Upgrade existing hardware and software.Network Support including configuring DNS, DHCP and Firewall etc. Installed repaired, maintained, and upgraded desktop and notebook computers and performing maintenance on printers.

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  PPR Solutions

  Jan 2012 - May 2013

  IT Field Engineer

  Troubleshooting Network and Computers. Configuring equipment Printers, Projectors. Configuring Wireless routers, power injectors and Access points. Installation of Thin clients, workstations, Multi Function Devices (MFD). Deployment of LOAP servers in Department of Works and Pensions. Installation of new servers, routers and switches in Network Cabinets. Data Cabling, Patching, Labelling etc. Laptop, Desktops and Hybrid PCs initial setup and configuring them according to customer’s requirement in their home and businesses Show less

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  PC World

  Oct 2012 - Jan 2013

  Laptop Engineer

  Laptops diagnose, repair and upgrades.Installing/Troubleshooting system hardware.Installation/Troubleshooting of Operating Systems, applications S/W.System upgrades, troubleshoot Help-desk inquiries.Data Recovery, Data Transfer, Data Cleans and system upgrades.Provide Windows operating system support.

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  ByBox

  May 2013 - Sept 2013

  IT Support Engineer

  Providing technical support to different clients at their sites includes, System and Network troubleshooting, Diagnosing and Repairing computer systems. Deployment of New devices such as Servers, Routers and Switches etc. Providing Technical Surveys for Network devices and Systems upgrades etc.

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  Strictly Education Ltd

  Oct 2013 - Feb 2014

  ICT Support Tech.

   Network and System administration activities. Migration from Microsoft XP environment to Windows 7. IRIS-connect system installations and management. Sophos antivirus system installations and maintenance on throughout network. Remote network administration through AB tutor and enforcing local policies. Managing Helpdesk system and generating logs and tickets through helpdesk software. Adding, removing, updating user account information, Disk space allocation. Installing and configuring PC’s & Thin Clients. Desktop & laptop Repairs, upgrades and diagnostics.  Routine testing, fault diagnosis and correction. Maintenance of peripherals such as printers, scanners, smart board, projectors and video conferencing equipment Show less

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  Echo Ltd.

  Feb 2014 - May 2014

  IT Field Support Engineer

  Printers deployment at Lloyds Banking Group & Nationwide Bank.Installation, configuration of Ricoh printers according to the specific branch IT configuration requirement.Updating branch user`s laptops and desktops to map with new deployments.Troubleshooting Network / Desktop issues to bring it back to normal BAU status.

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  HP CDS

  May 2014 - Dec 2014

  SC Cleared MOJ Installation, Configuration & Deployment Engineer

  HP-CDS Windows Roll out project for MOJ (Ministry of Justice)Routers & Switches commissioning and decommissioning, deployment and configurations.HP Printers i,e CP1025, P3015 , MFP725 enterprise etc. installation and configuration.HP t50 Flexible thin-client deployment and installation.HP thick client upgrades, installation and deployment.Wiping legacy devices with Blancco Data Erasure.Managing IT Assets record for allocated MOJ`s site.

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  Phoenix (IT Infrastructure Services)

  Nov 2014 - Jul 2015

  Senior Wintel Engineer

  Working for Phoenix IT, on Crown Prosecution Services Project nationwide.Windows 8.1 build, Configuration and deployment work on different sites.Providing a brief training to every user for new Lenovo Thinkpad T440s and Hybrid Yoga units.Facilitating users to get them familiar with new OS, programs and applications.Providing floor walking services on as and when required basis.

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  Redcentric

  Jul 2015 - Dec 2015

  Technical Support Analyst

  Datacentre managed services solutions providers to more than 200 customers across the globe. Providing following support services to many enterprise networks:Microsoft Windows Server 2003/2008/2012 Exchange, Outlook, Windows 7, 8 end user support.Active Directory, Citrix Servers, Citrix access gateway and Citrix Xenapp5/6 & 6.5VMware, VSphere, SAN & NAS Storage including Netapp, EMC & HP etc.Backup/AV solutions including Veeam, Symentic Backup Exec, McAfee, Asigra, Unitrend & Sophos etc.Cisco VPN, Barracuda VPN and Junos Pusle use for different customer access for support.Helpdesk Support software including HP Service Manager, Support Work.Smart Pass Wi-Fi and APs management and Team Pass credentials management system.Logic Monitor interfaces and Open view browser monitoring and logging calls.Server Hardware installations and management including Servers, Routers, APs,Tape Library etc.Network printers and LAN/WAN issues and other network practices for support. Show less