Nessie Bermudo

Experience

• 

  Syntactics Inc.

  Jan 2010 - Jan 2010

  Ass. Web Analyst - OJT

  • Assisted Web Analyst in creating wire frames and developing new web solutions.• Created web proposal and new solutions for clients. • Created a detailed user manual for a custom CMS made by the company.• Managed to create a wire frame for creating a new social network site.

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  Hewlett Packard Enterprise

  Jun 2013 - Jun 2016

  o Coordinates and delegates tasks among the team.o Ensures that the team met critical SLA metrics and service requests/incidents/RCA were properly worked on in a timely manner.o Serves as a point person for the client on all matterso Facilitates meetings with the client on process/support improvement.o Regularly held meetings with the team which discusses/disseminates new knowledge, updates the knowledge resource, discussion of current issues, possible bug fixes and RCA result. o Performs Root Cause Analysis and resolves issues raised and encountered in Production Applications. o Ensures a resolution to issues raised is within the Service Level Agreement. o Initiate escalations per documented escalation plano Resolve incidents with basic skill set following technical instructionso Ensures that proper investigation and escalation of issues are being performedo Customer-centered support

  • Shift Lead

    Jan 2014 - Jun 2016

  • Technology Consultant

    Jun 2013 - Jun 2016
• 

  Seven Seven

  May 2016 - Jun 2018

  IT Consultant

  o Works with the Solution Designer to detail the high-level solution from the Technical Assessment report (TAR)o Defines the detailed work package needed for the assigned system and applicationo Coordinates with the Product Designers to clarify the user requirements for the project and the development work with the vendoro Works with System Administrator and Database Administrator to setup the environment both in testing and in productiono Provides support and attend to defect resolution during testingo Works with Operations Support to do the necessary handover to productiono Develops detailed solution, cost and timeline estimates Show less

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  DXC Technology

  Jun 2018 - Jun 2021

  Application Database Administrator/App L3
• 

  GCash (Mynt - Globe Fintech Innovations, Inc.)

  Jun 2021 - now

  Service and Telemetry Manager